Customer Service Representative

Jhonlyn Del Valle Coliat

*************@*****.*** 097********

Seasoned Customer Service Representative with a Unique Background in Leadership and Missionary

My Skills:

Clear and professional verbal and written communication.

Understanding and addressing customers' concerns with compassion.

Finding solutions to customer issues quickly and effectively.

Staying calm and composed during challenging situations.

Paying full attention to customer needs and concerns.

Handling multiple tasks efficiently while prioritizing customer satisfaction.

My Experiences:

Fulltime Missionary

The Church of Jesus Christ of Latter-day Saints Oct 2023- April 2025

Effectively sharing messages, teaching, and connecting with diverse individuals.

Guiding and mentoring others, often in challenging circumstances.

Keeping track of responsibilities, appointments, and goals.

Working closely with companions and local communities.

Results Siriusxm

Costumer Representative Nov 2022- March 2023

Addressing questions and providing information about products or services.

Assisting customers with troubleshooting and problem-solving for products or services.

Handling phone calls, emails, live chats, and sometimes social media interactions.

Stronghold Insurance Company

Costumer Representative September 2022- Nov 2022

Helping customers understand their car insurance policies, coverage options, and terms

Assisting with billing inquiries, payment processing, and setting up payment plans.

Addressing disputes or misunderstandings about coverage and finding solutions.

Lipa Philippines Stake, of the Church of Jesus Christ of Latter-day Saints

Young Women's Second Counselor

Encourages personal growth through gospel principles and Christ-like love.

Helps young women plan meaningful activities that align with their interests and spiritual goals.

My Education:

Name of credentials

Studied at International Brigham Young University

Received a High School Diploma from Taysan National High School in San Jose, Batangas

Received a Senior High Diploma from Taysan National High School in San Jose, Batangas

My Achievements:

Certificate of completion of English Connect for Missionaries of the Church of Jesus Christ of Latter-day Saints

Certificate of Completion of Welfare and Self-Reliance and Services

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