Business Development Customer Service

Tracy Lodle-Roelfsema

**** **** **** ***** ******** Springs, CO 80923

530-***-**** ********@*****.***

Professional Summary

Highly versatile professional with extensive experience in program direction, sales, event planning, marketing, business development, and management. Proven ability to lead teams, coordinate events, and provide exceptional care for intellectually challenged adults. Certified Sign Language Interpreter, licensed cosmetologist, and life coach with a strong dedication to enhancing individual potential and delivering top-notch customer service.

Skills

- Exceptional problem-solving and multitasking abilities

- Strong leadership and team management skills

- Outstanding customer service and social skills

- Event coordination and planning expertise

- Business development and marketing strategies

- Certified Sign Language Interpreter

- Computer proficiency and attention to detail

- Time management and organizational skills

Professional Experience

Program Director

Dream Catchers EDH El Dorado Hills, CA (2022 – Present)

- Empower intellectually challenged adults to achieve greater independence.

- Manage all aspects of office operations, including scheduling, documentation, and staff coordination.

- Develop and implement programs to foster personal growth and development.

General Manager

Molly Brown Summer House Lakewood, CO (2014 – 2020)

- Directed event coordination, including scheduling, contracts, tours, and bookings.

- Supervised payroll processes and maintained financial records.

- Ensured seamless operations for all events, exceeding client expectations.

- Transitioned operations due to the onset of the COVID-19 pandemic in 2020.

Owner & Cosmetologist

Hair Expressions Salon Buena Vista, CO (1984 – 2000)

- Managed all aspects of the salon, including cosmetology services and business operations.

- Built and maintained a loyal client base through exceptional service and marketing strategies.

- Handled scheduling, product inventory, and customer satisfaction.

Family Responsibilities

2000 – 2014

- Dedicated to family needs while maintaining part-time professional and personal development activities.

Education

Associate Degree in Business [Institution Name] [Year Completed]

Licensed Cosmetologist Vidal Sassoon Academy [Year Completed]

Sign Language Interpreter Certification [Institution Name] [Year Completed]

Certified Nursing Assistant (CNA) [Institution Name] [Year Completed]

High School Diploma [School Name] [Year Completed]

Certifications

- Licensed Cosmetologist

- Certified Sign Language Interpreter

- Certified Nursing Assistant (CNA)

Additional Experience

- Certified Life Coach: Supporting individuals in achieving their personal and professional goals.

References

Available upon request.

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