Customer Service Representative
Resume:
Angela Jones
**********@*****.*** 612-***-**** Minneapolis, MN
SUMMARY
Seeking Medical Customer Service Representative role with 10 years of experience in healthcare settings. Extensive background in call center operations, enhancing customer satisfaction through effective communication with healthcare providers and managing claim statuses. Proven expertise in patient registration, insurance verification, and utilizing medical software systems like Epic and Allscripts. WORK EXPERIENCE
Minneapolis VA Medical Center Minneapolis, Minnesota Advance Medical Support Assistant Oct 2023 - Mar 2025
• Greet and welcome veterans, ensuring high-quality patient support as part of an interdisciplinary care delivery team.
• Apply administrative judgment to manage clinical flow processes, facilitating access to care across various clinics and community resources.
• Coordinate with care teams to monitor and adjust clinic schedules, enhancing clinic operations and proposing procedural improvements in line with administrative guidelines. Homeland Health Minneapolis, Minnesota
Patient Registration Sep 2021 - Feb 2022
• Assisted nursing staff with clinic setup to ensure efficient patient care.
• Verified patients' health coverage, streamlining the vaccination process.
• Provided logistical support across multiple locations, enhancing service delivery. M Health Fairview University of Minnesota Medical Center Minneapolis-Saint Paul, MN Patient Access Representative Feb 2021 - Sep 2021
• Verified patient identities and facilitated the check-in process for COVID-19 vaccinations.
• Registered and updated patient accounts within the Epic healthcare software system.
• Completed daily administrative responsibilities by updating the DAR (Daily Activity Record) in Epic at the close of each business day.
HealthPartners Digestive Care Saint Paul, Minnesota Appointment Coordinator Sep 2020 - Nov 2020
• Coordinated with patients to provide directions and procedural instructions, ensuring clarity and preparedness for their medical appointments.
• Trained colleagues in the proper utilization of the Epic application for efficient management of clinical orders.
• Maintained accurate electronic health records (EHR) by documenting all actions and communications during patient phone interactions.
Hanger Orthopedic Healthcare Support Staffing Apple Valley, Minnesota Medical Receptionist Feb 2020 - Mar 2020
• Managed patient scheduling efficiently, ensuring timely updates to accommodate changes and securing urgent appointments as required.
• Coordinated with insurance companies to verify coverage details, facilitating accurate billing and informed patient support.
Open Cities Health-Medix Staffing Saint Paul, Minnesota Medical Scheduler Feb 2019 - May 2019
• Coordinated patient appointment scheduling using Allscripts software, ensuring efficient time management and patient flow.
• Managed front-desk operations, including patient check-ins and copay collections, while facilitating financial agreement assistance for patients.
HCMC/Equity Staffing Minneapolis, Minnesota
Medical Receptionist Apr 2018 - Jul 2018
• Assisted patients with the processing of co-payments and ensured accurate posting of financial transactions.
• Verified insurance coverage details, effectively managed batch operations, and responsibly handled the closing out of cash drawers.
Affordable Dentures & Implants West Saint Paul, Minnesota Front Desk Assistant Jun 2017 - Apr 2018
• Posted daily financial transactions to maintain accurate client accounts and conducted monthly audit trails to ensure data integrity.
• Reconciled accounts with outstanding balances, enhancing the efficiency of the collections process. Home Base Business Eagan, Minnesota
Personal Care Attendant (Volunteer Home Service) Dec 2016 - Jun 2017
• Resolved billing issues through effective communication with insurance companies.
• Provided patient escort to physician appointments and conducted consultative progress discussions; administered daily medications adhering to strict schedules.
Minneapolis VA Medical Minneapolis, Minnesota
Medical Appointment Scheduler Jul 2012 - Sep 2015
• Coordinated appointment scheduling and preregistration processes, ensuring accurate and timely communication with patients for upcoming visits.
• Collaborated with nursing staff to manage emergent appointments and overbook situations, maintaining a seamless flow of patient care.
Regions Hospital Saint Paul, Minnesota
Radiology Scheduler Jan 2012 - Jul 2012
• Coordinated scheduling for radiology procedures, ensuring efficient patient flow and resource utilization.
• Handled multi-line phone system, directing calls within radiology departments and facilitated patient registration for urgent care services.
U of M Center for Bleeding & Clotting Minneapolis, Minnesota Medical Receptionist Sep 2011 - Dec 2011
• Managed appointment preparations by scheduling necessary laboratory work to ensure efficient patient visitations.
• Streamlined clinic operations by distributing incoming mail and organizing patient charts for upcoming appointments.
Minneapolis VA Medical Minneapolis, Minnesota
Medical Support Assistant Jul 2010 - Apr 2011
• Managed patient preregistration and check-in processes, ensuring accurate collection and verification of insurance information.
• Coordinated scheduling of multiple appointments, maximizing efficiency by aligning with patients' existing appointment schedules.
US Oncology Hematology Minneapolis, Minnesota
Senior Scheduler May 2009 - Sep 2009
• Coordinated chemotherapy sessions and diverse medical scans as prescribed by physicians, ensuring efficient scheduling alignment.
• Managed appointment adjustments and maintained accurate tracking of physician schedules through proficient use of Iknow Med software.
SKILLS
Customer Service • Patient Registration • Insurance Verification • Medical Terminology • Accounts Receivable • Epic
• All Scripts PM • Idx • Cerner • Dentrix • Outlook • MS Word • Communication Skills • Critical Thinking • Empathy
• Problem-solving • Computer Systems
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