Product Manager Project

JONATHAN GOLD

Novi, MI ***** jonathangold@aƩ.net 248-***-**** LinkedIn

PROJECT & PRODUCT LEADER TELECOM & CLOUD INFRASTRUCTURE EXPERT ENTERPRISE SOLUTIONS ARCHITECT Resourceful and award-winning sales engineering manager and "universal translator" with a strong record in soluƟons architecture, product implementaƟon, stakeholder alignment, and data-driven business strategy. Proven experƟse in translaƟng technical complexity into strategic business value and driving successful enterprise-level iniƟaƟves. Adept at cloud soluƟons, telecom systems, and cross-funcƟonal program management.

#1-ranked Sales Engineer in region for 12 consecuƟve months

FBI-cleared Product Manager with AT&T; skilled in telecom systems and government accounts public trust

Recognized for cross-industry leadership, vendor management, and advocacy for gun safety CORE COMPETENCIES

SoluƟons Architecture

Cloud & Telecom Infrastructure

Product Management

Government Contracts

Voice & Data Networking

Client Engagement

Agile Project Delivery

Vendor & Partner RelaƟons

Enterprise Sales Engineering

CRM (Salesforce, Quickbase)

BPI & Six Sigma

UCaaS / CCaaS / SASE

PROFESSIONAL EXPERIENCE

PINNACLE / AT&T (VIA INSIGHT GLOBAL) - REMOTE

Project Manager Feb 2024 – Jul 2025

Managed cloud, telecom, and voice/data order implementaƟons across AT&T systems

Oversaw contract execuƟon, provisioning, and customer delivery coordinaƟon

Ensured compliance for regulated government customers, leveraging FBI clearance INSIGHT GLOBAL / AT&T - REMOTE

Product Manager Oct 2023 – Feb 2024

Trained in AT&T's proprietary backend systems and voice plaƞorms including First Asset, CSR, EBV, RDS, MyPrice, and HALO

Supported order lifecycle for federal customers, with responsibiliƟes in pricing, contracts, and telecom provisioning

Coordinated cross-funcƟonal acƟviƟes spanning local voice, Centrex, TSP, and cloud billing systems BIG WATER TECHNOLOGIES – SOUTHFIELD, MI

Director of Cloud Services Feb 2023 – Sep 2023

Designed and deployed cloud-based telecom and data network soluƟons for SMB clients

Managed vendor relaƟonships and tailored service offerings to meet evolving client infrastructure needs WINDSTREAM – FARMINGTON HILLS, MI

Senior Sales Engineer, Midwest Region May 2021 – Feb 2023

Developed technical network and cloud architectures for sales enablement

Delivered SASE and VeloCloud training and mentoring for new account managers

Served as technical liaison for internal support teams, driving issue resoluƟon and delivery accuracy

Spearheaded engineering designs for large-scale implementaƟons; coordinated directly with Planning, Legal, and Service Delivery

MILLENNIA TECHNOLOGIES – GRAND RAPIDS, MI

Director of New Technology Aug 2020 – May 2021

Created strategic roadmap to integrate modern tech into the company’s porƞolio

Led RFPs, introduced new vendor relaƟonships, and implemented new IP voice quality monitoring systems DOMINO’S, LLC – ANN ARBOR, MI

Program Manager Jan 2018 – Jul 2020

Managed enterprise kiosk development project; led naƟonal deployment to 6,000+ stores

NegoƟated contracts and vendor terms for a full telephony migraƟon to UCaaS

Reduced franchisee install costs by 40% and achieved up to 40% lower TCO for the corporate telecom network COMPLETE INTERACTIVE TECHNOLOGIES, INC. – CLINTON TOWNSHIP, MI SoluƟons Specialist / Enterprise Account Manager Oct 2015 – Jan 2018

Grew revenue by 20% and expanded into commercial and research verƟcals

Drove 40% increase in average deal size through custom telecom designs and value-added services EARLIER EXPERIENCE

Nexlink CommunicaƟons – Auburn Hills, MI

OperaƟons Manager / Enterprise Account Manager / Project Manager Mar 2014 – Mar 2015 Bullseye Telecom – Southfield, MI

Project Manager and Deployment Coordinator Apr 2013 – Jan 2014 AT&T – Southfield, MI

Project Manager, SoluƟons Architect, and E911 IntegraƟon Manager Aug 2008 – Apr 2013 AT&T – Southfield, MI

ISE / Field SoluƟons Architect Sep 2005 – Aug 2008 AT&T – Southfield, MI

Data SoluƟons Expert and TSE Jan 2004 – Sep 2005 SBC – Various LocaƟons

CSM / Account Manager Sep 2001 – Jan 2004

EDUCATION

Miami University of Ohio – Oxford, OH

Completed 92 Credits Toward B.S. in Journalism, PoliƟcal Science, and Economics CERTIFICATIONS

Six Sigma Green Belt (In Progress) • TDM MigraƟon (2022) • Cradlepoint 4G/5G (2022) CATO CerƟfied Sales Engineer (2021) • UCaaS/CCaaS Design (2020) • Six Sigma Yellow Belt (2020) Cloud Voice MigraƟon (2019) • BPI (2013) • Cisco Network Design (2000–2013) • AT&T Network Design (2008)

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