It Support Specialist

AMANDA MCCONNAUGHAY

******************@*****.*** 779-***-****

www.linkedin.com/in/amanda-mcconnaughay-7a1413356

SUMMARY

Top=notch IT Support Specialist and Customer Support professional. Self-motivated and dependable. Strong attention to detail and organization. Highly proficient in prioritizing, multitasking, and meeting demands in a fast-paced environment. Interested in a position with opportunity for growth.

CERTIFICATIONS AND SKILLS

CompTIA A+ certification, CompTIA Anticipated summer 2025

Google IT Support Professional Certification, Google/Coursera April 2025

Technical Support Fundamentals Certificate

Computer Networking Certificate

Operating Systems Certificate

System Administration and IT Infrastructure Certificate

IT Security Certificate

Employment 101 Certificate July 2025

Soft Skills: Communication; Collaboration; Conflict Management; Critical Thinking, Problem Solving

EXPERIENCE

Booth Cashier Back Line Cook

McDonald's Belvidere, IL Rockford, IL Sept 2024 – July 2025

Demonstrated excellent communication by asking clarifying questions and repeating order back to the customer while handling financial transactions.

Collaborated with co-workers to cover positions when short-staffed.

Focused on customer centricity and conflict management when a customer had a complaint

Contributed to improved drive through efficiency of 4% in the month of March.

Accurately prepared food, package orders and exemplified food safety when fulfilling orders

Stay-at-Home Mother/Educational Support Mar 2020 – Aug 2024

Took time to support my children through Covid when they needed at-home support.

EDUCATION

Larkin High School Elgin, Illinois Graduate

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