Sap Basis Technical Support
Resume:
Muhammad Iqbal
Midland, MI. ***** 917-***-**** ****************@*****.***
SAP ADMINISTRATOR
Experienced IT professional with specialized expertise in SAP and a strong background in system administration, database management, and troubleshooting. Proven track record of optimizing system performance and ensuring secure, efficient operations. Excel in teamwork, adaptability, and delivering results in fast-paced environments. Proficient in SAP Basis, system upgrades, performance tuning, and complex problem-solving. Recognized for reliability and effectiveness in achieving business objectives. SKILLS
Problem Solving Teamwork Work Ethic Adaptability Time Management Multitasking Independent Work Critical Thinking Strategic Planning Manage Services TECHNICAL EXPERTISE
SAP HANA SAP S/4HANA SAP ECC 6.0 SAP EP SAP CRM SM Sabrix Tax Engine RunMyJobs HP OpenText OMS 4 AWS Azure Red Hat Linux SUSE Linux Windows Server EXPERIENCE
Accenture on assignment for DOW February 2020 – December 2024 SAP Basis Administrator
• Demonstrated technical expertise: in SAP, its database, OS, and hardware platform, extensive knowledge in SAP ERP, MII, BI, BWA/BIA, SAP Enterprise Portal, SAP PI, Solution Manager, and SAP NetWeaver systems.
• Provided 24x7 on-call support, including evenings and weekends, Responsible for installation, configuration, integration, upgrades, and testing for SAP environments on Windows and Linux.
• Analyzed, diagnosed, and resolved issues involving system hardware, third-party software, and OS perform performance tuning, problem analysis, and system administration.
• Interacted with development, configuration, technical support teams, and business stakeholders to optimize SAP reliability, availability, and performance.
• Demonstrated experienced in SAP Correction and Transport System, SAP management, client copies, system refreshes, troubleshooting, and single sign-on (SSO) solutions.
• Evaluated and designed interfaces between SAP R/3 and external systems, Knowledgeable in SAP data archiving for BI and R3
• Provided Linux and database administration, including space management, monitoring, performance tuning, and security.
• Maintained standard operating procedures and documentation, Coordinate SAP Go Live sessions and implement SAP Early Watch recommendations.
• Developed technical roadmaps, provide technical guidance, and lead hands-on administration to support global SAP environment.
• Oversaw the daily monitoring activities like analyzing ABAP dumps, alert monitors, system traces, and lock entries, Perform performance tuning and setup printers and spool configuration.
• Demonstrated experience Run My Job (CPS) installation and configuration, SAP LAMA, OneSource Sabrix Tax Application Software, and GLM label printing.
• Disaster recovery exercises with 100% accuracy, successfully transferring knowledge and training the team to ensure seamless execution and operational readiness. Muhammad Iqbal ****************@*****.*** Page 2
Accenture on assignment for DOW – Manage Services July 2012 – January 2020 SAP Output Specialist (OMS Administrator)
• System Installation and Refresh: Installed Dev -> QA -> Prod systems, performed system refresh activities, including QA and training systems from production.
• Post-Installation Activities: Conducted post-installation activities for the system landscape.
• OMS Expertise: Resolved production printing issues as an OMS SME
• Played a key role in MS4-5 printer creation and testing, resolving numerous defects related to printers, email, fax, and archiving.
• Introduced an automated printer creation process to significantly reduce time spent on repetitive tasks, achieving over 80%-time savings in printer migration from on-premises to cloud print servers. Successfully executed automated export/import activities across environments (Dev-Prod) with 100% accuracy following thorough testing.
• Disaster Recovery: Led OMS/OMDV disaster recovery exercises with 100% accuracy, successfully transferring knowledge and training the team to ensure seamless execution and operational readiness.
• Knowledge Sharing: Shared OMS experience and expertise with teams for critical production issues, created spreadsheets and scripts for printer setup and spool status reports, Developed knowledge base and support documents for challenging issues,
• Quality Assurance: Ensured high-quality work products and processes, shared ideas to improve workability and team efficiency during meetings, maintained personnel records and updated internal databases to support document management.
Saztel (Pvt.) Ltd. June 2003 - Apr 2007
Systems Engineer
As a Systems Engineer my responsibilities were to ensure to Professional Technical Support to Saztel customers during installation as well as during Maintenance support under contract.
• Point of Sale Network Solution based on (Hypercom Products) Designing & Implementation.
• LAN/WAN & Solution Designing & Implementation.
• Preparing BoQs, Replying RFP, &Tenders.
• System Integration and Testing.
• Perform all work associated with testing, troubleshooting, alignment, modification and operation of the relevant network equipment.
• Maintain plans, drawings or sketches of telecommunications equipment and systems.
• Write technical procedures and guidelines as well as proper documentation for project support.
• Perform hardware installations of network related equipment. Manage technical escalations. Project under Saztel
• MCB BANK POS Network (Credit & Debit Cards Acquiring) Implementation Project Implemented Point of Sales Network in MCB based on Hypercom Mega NAC 8000, Mega NAC 7800, NMS & Term Master Suite
& above 3000 POS Terminal.
• SHELL POS Network (Fleet Cards Acquiring) Implementation Project Implemented Point of Sales Network in SHELL Pakistan based on Hypercom IEN 6000, NMS.
• United Bank Limited POS Network (Credit & Debit Cards Acquiring) Implementation Project Implemented Point of Sales Network in United Bank Limited based on Hypercom Mega NAC 8000, NMS
& above 3500 POS Terminal.
• Citi Bank POS Network (Credit & Debit Cards Acquiring) Implementation Project Implemented Point of Sales Network in Citi Bank based on Hypercom Mega NAC 8000, Mega NAC 7800, NMS Suite for above 2800 POS Terminal.
Muhammad Iqbal ****************@*****.*** Page 3
• State Bank of Pakistan Automation Project Systems Support Installation & troubleshooting of Network Operating Systems. Maintain the network-computing environment consisting of Windows Family Servers, Workstations and Windows 2000 Professional. Installing new hardware and troubleshooting existing equipment and support.
• Habib Bank Limited (Extreme Based) LAN & MAN Infrastructure Project A Team member for designing and implementation of LAN / MAN project for (2000+ users) Wired & Wireless Network of 6 Core L3, 60+ L3 Edge Switches, 16+ Access Point Located at each MAN sites linked with Fiber.
• Network Administrator (Saztel) Systems Support, Installation & troubleshooting of Network Operating Systems. Maintain the network-computing environment consisting of Windows Family Servers, Workstations Mailer Daemon, and Windows 2000 Professional. Installing new hardware and troubleshooting existing equipment and support.
ADDITIONAL RELEVANT EXPERIENCE
Rayyanco Business Systems
Customer Support Executive
AS a Customer Support Executive, my responsibilities were to ensure to Professional Technical Support to Rayyanco customers during installation as well as during Maintenance support under contract.
• Point of Sale Network Solution based on (Ingenico Products) Designing & Implementation.
• Preparing BoQs, Replying RFP, & Tenders.
• System Integration and Testing.
• Perform all work associated with testing, troubleshooting, modification and operation.
• Maintain plans, drawings or sketches of POS Network equipment and systems.
• Write technical procedures and guidelines as well as proper documentation for project support.
• Perform hardware installations of network related equipment. Manage technical escalations.
• Installation of Digital ID Cards System.
• Provide training to Customer for Digital ID Cards System. Project under Rayyanco
• Union Bank Limited (Standard Chartered Bank) POS Network (Credit & Debit Cards Acquiring) Implementation Project Implemented Point of Sales Network in Union Bank Limited, based on Europa NCC 10, WebTMS, and Ingenico POS Terminals (710, 730).
• Muslim Commercial Bank POS Network (Credit & Debit Cards Acquiring) Implementation Project implemented Point of Sales Network in Union Bank Limited, based on Europa NCC 10, WebTMS, and Ingenico POS Terminals (710, 730).
• Digital ID / CREDIT / DEBIT / ATM Cards Personalized System Maintained Digital ID / Credit / Debit / ATM cards production systems and its customized software including Digital ID card designing, production and Software in:
• State Bank of Pakistan.
• Muslim Commercial Bank.
• United Bank Limited.
• Faysal Bank.
• Soneri Bank Limited.
• British Petroleum.
• LMK Resources (Islamabad)
• Prime Minister’s Secretariat
• Hyderabad Police Driving License
• Procter & Gamble.
Muhammad Iqbal ****************@*****.*** Page 4
• EFU Alianz Insurance Co.
• American Life Insurance Co.
• PIA.
• Aga Khan University Hospital.
• NED University.
• University of Karachi.
• University of Peshawar
• University of Punjab (Lahore)
• Network Administration (Rayyanco) Systems Support, Installation & troubleshooting of Network Operating Systems. Maintain the network-computing environment consisting of Windows Family Servers, Workstations, and Windows 9x. Installing new hardware and troubleshooting existing equipment and providing user with training and support, installation and support of communication and cabling.
EDUCATION
Masters in Ecommerce
PROFESSIONAL TRAINING AND CERTIFICATION
• Cloud: AWS, Azure
• Data Analytics: Tableau, Power BI
• SAP Hana: Certified Technology Associate (2016)
• PAX: SDK (ProPay), TMS (ProTims), Shenzhen China
• Packeteer: Packeteer Specialist Level-l and ll, Dubai
• Extreme Networks: ECDP, ECSP
• Cisco: CCNA training
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