Scrum Master Business Analyst

Funmi Lotun

Houston, TX *****

*****.*****@*****.*** 786-***-****

LinkedIn: linkedin.com/in/funmi-lotun

Professional Summary

Dynamic and accomplished Business Analyst, Scrum Master, and Product Owner with 7+ years of cross-industry experience in Finance, Insurance, Technology sectors. Skilled in translating complex business requirements into scalable technical solutions using Agile and SDLC methodologies. Proven success in enhancing operational efficiency, directing system deployments, delivering enterprise-level projects, including AI integration, workflow automation, and facilitating stakeholder engagement. Certified in Scrum Master and Product Owner roles with a focus on process optimization and strategic product delivery. Proficient in requirements elicitation, agile methodologies and driving business value through technology integration.

Core Competencies

Agile / Scrum / SAFe Frameworks

Azure DevOps, Confluence, SharePoint

Process Flow Design (Visio, Lucidchart, Miro)

API & System Integration

BRD, User Stories, Use Cases, Wireframes

Requirements gathering

Stakeholder Engagement & Communication

AI-Driven Workflow Automation

Business Process Optimization

Data Analysis (SQL, Power BI, Tableau)

UAT Coordination & Test Planning

Digital Transformation & Innovation

Technical Tools

Azure DevOps

Jira

Microsoft Copilot

Confluence

Visio

SharePoint

Lucidchart

Trello

MS Teams

Power BI

Miro

Balsamiq

Draw.io / Snagit

Slack

Testrail

MS Excel

Zoom

Tableau

SQL

Monday.com

Mural

Pendo

ProductBoard

Aha!

Professional Experience

Business Analyst / Scrum Master

AAA, Houston, TX

Jan 2024 – Present

Led the enterprise rollout of Microsoft Copilot AI to 300 users,accelerating productivity across Microsoft 365 tools, leading to a 30% increase in productivity through intelligent automation and self-service tools.

Partnered with ServiceNow developers to integrate AI with automated workflows, reducing manual processing time by 40%.

Managed Agile ceremonies and coached teams on best practices, increasing sprint success rate to 95%.

Authored technical documentation including BRDs, data mapping specs, and integration workflows in Confluence and SharePoint.

Defining and maintaining user stories, epics, and acceptance criteria in Azure DevOps; ensuring traceability and quality throughout the SDLC.

Collaborating with QA to develop test cases and support UAT efforts, ensuring alignment with business goals and compliance needs.

Conducting cross-functional workshops (JAD, stakeholder interviews) to define technical and operational requirements.

Delivered a self-service customer portal, cutting support ticket volume by 25% and improving user satisfaction.

Business Analyst / Product Owner

Liberty Mutual, Boston, MA

Feb 2018 – Sep 2023

Led digital transformation projects across Claims and Legal, resulting in a 25% increase in operational efficiency.

Defined business and technical requirements for a vendor onboarding system, including API integration and data validation logic.

Translated strategic business goals into Epics, Features, and detailed User Stories for Agile delivery using Jira and Confluence.

Created BRDs, stakeholder personas, wireframes, and system interaction diagrams using Visio, Lucidchart, and Balsamiq.

Facilitated UAT and developed test scripts alongside QA for cloud migration and compliance automation initiatives.

Conducted root cause analysis and data-driven impact assessments to drive improvement across business processes.

Reduced document handling errors by 25% through automated workflows and standardized document compliance controls.

Education

BSc in Agriculture Bayero University, Kano Graduated: 2009

Certifications

Certified Scrum Master (CSM) – Scrum Alliance

Certified Product Owner (CSPO) – Scrum Institute

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