Customer Service Associate
Resume:
Jessica Rehbein
Monona, WI *****
*******.*.*******@*****.***
Professional Summary
Efficient and dedicated customer service associate with 10 years of experience in the hospitality and food service industries. Proven expertise in cash handling, serving, and maintaining cleanliness in fast-paced environments. Demonstrated leadership skills through management responsibilities during overnight shifts. Certified in food safety with a strong commitment to delivering exceptional customer experiences and ensuring operational efficiency.
Willing to relocate: Anywhere
Authorised to work in the UK for any employer
Work Experience
Private Caregiver
Family-Madison, WI
October 2022 to Present
For the past couple of years I've been taking care of my terminally I'll mother.
• Managed medical appointments, transportation, and ensured timely administration of medications
• Managed household tasks including grocery shopping, laundry services, and running errands
• Provided assistance with personal hygiene tasks, including bathing, grooming, and toileting House Painter
Sub-Contracting-Madison, WI
March 2003 to Present
• Prepared surfaces by cleaning, scraping, sanding, and patching to ensure proper adhesion of paint
• Executed high-quality painting projects for residential and commercial clients, ensuring customer satisfaction
• Protected surrounding areas from paint splatters and spills through careful masking and covering techniques
• Operated power tools such as sanders and spray guns safely and effectively
• Collaborated with clients to determine color schemes, finishes, and overall project goals
• Performed minor repairs on walls or surfaces prior to painting as needed
• Cleaned up work area after completing each job by removing debris and storing equipment properly in accordance with OSHA regulations
• Maintained a clean work environment by organizing tools, supplies, and equipment efficiently
• Demonstrated attention to detail in order to produce flawless finishes
• Provided estimates for materials and labor costs accurately to ensure profitability of projects
• Maintained a high level of professionalism and customer service
•
Customer Service Associate
KwikTrip-Madison, WI
March 2021 to September 2022
• Assisted customers in person
• Inventoried stock
• Operated the cash drawer
• Kept up cleanliness of store
• Explained products and benefits
Server/Cashier/Hostess
Perkins Restaurants & Bakery-Madison, WI
December 2018 to March 2021
• Greet customers
• Take food/beverage orders
• Enter info on POS
• Serve food/drinks
• Fill salt/pepper shakers, roll silverware, restock sugars
• Cash/ credit card handling
• Process all to-go orders from phone, tablet or walk in customers
• Perform management duties on overnight shift
Bartender/Server/Cook
Shenanigans-Barneveld, WI
March 2015 to October 2018
• Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
• Cash/credit card handling
• Demonstrated responsible serving of alcohol to limit problems and liability related to excessive drinking
• Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
• Take beverage orders from serving staff or directly from patrons
• Provided exceptional customer service by engaging with patrons, taking orders, and delivering drinks in a timely manner
• Maintained a clean and organized work area, adhering to sanitation regulations
• Managed multiple orders simultaneously during peak hours while maintaining accuracy Bartender and Server
Howard Johnsons Hotel-Madison, WI
October 2013 to January 2015
• Balance cash receipts
• Clean bars, work areas, and tables
• Collect money for drinks served
• Mix ingredients, such as liquor, soda, water, sugar, and bitters, to create specific cocktails
• Plan, organize, and control the operations of a cocktail lounge or bar
• Serve snacks or food items to customers seated at the bar
• Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
• Take beverage orders from serving staff or directly from patrons Server/bartender
Park Hotel-Madison, WI
March 2010 to July 2013
• Bring wine selections to tables with appropriate glasses, and pour the wines for customers
• Collect payments from customers
• Fill salt, pepper, sugar, cream, condiment, and napkin containers
• Prepare checks that itemize and total meal costs and sales taxes
• Pre-set tables for meals, including setting up items such as linens, silverware, and glassware
• Provide guests with information about local areas, including giving directions
• Roll silverware, set up food stations or set up dining areas for the next shift or for large parties
• Serve food and/or beverages to patrons in both dining room and bar area
• Serve room service guests in a timely manner
Jogger
Webcrafters-Madison, WI
July 1998 to March 2006
• operating printing press:
• troubleshooting
• registering ink
• reloading rolls of paper
• capturing paper/stacking skid
• refilling ink
• changing plates
• assemble books
• package books in boxes
• stacking boxes in precise order on pallets for delivery Medical Records Clerk/Mailroom clerk/Patient accounts clerk Dean Medical Inc-Madison, WI
May 1989 to March 1995
• sorting and delivering all incoming/outgoing mail
• operating mail machine
• Logging medical records in/out of records room
• filing medical information into patients chart
• process patient billing
• data entry
Education
Some college in Business Management
Madison East High/ M.A.T.C.-Madison, WI
August 1984 to June 1988
Skills
• Leadership
• Supervising experience
• Conflict management
• Caregiving
• POS
• Hospitality
Certifications and Licenses
ServSafe
Food Handler Certification
Driver's LicenseR150-4217-0769-01
October 2022 to July 2029
I have an excellent driving record. I have never received a d.u.i. and I haven't obtained any citations in over 10 yrs. I can operate a manual transmission, I'm very mindflul and confident driving any sized vehicle.
Additional Information
SKILLS
• Good communication
• Strong work ethic
• Ability to multitask
• Positive attitude
• Being on time
• Sense of humor
• Excellent time management
• Working well under pressure
• Acting as a team player
• Self-confidence
• Ability to accept and learn from criticism
• Flexibility/adaptability
• Self-starter
Contact this candidate