It Project Salt Lake

AGNES FRANCO

IT PROJECT COORDINATOR

Park City, UT 385-***-**** ********@*******.*** LinkedIn Detail-oriented IT Project Coordinator with hands-on experience supporting cross-functional teams in administrative, operational, and technical. Proven ability to manage order fulfillment, track deliverables, resolve IT support tickets, and coordinate project timelines while ensuring compliance and process efficiency. Skilled in ERP systems (TOTVS), documentation management, and data handling, with growing expertise in web development and cybersecurity. Bilingual in Portuguese.

Project Coordination IT Support Ticketing Process Improvement ERP Systems (TOTVS) Documentation Management Cross-Functional Collaboration Data Entry & Analysis Compliance & Audits Web Development

(HTML, CSS, JavaScript, Python, React) Java Programming Inventory Management Administrative Operations TECH EXPERIENCE

Gen Sales Remote IT Intern – Account & Web Management 2025

● Supported web-based IT infrastructure for Gen Marketing, contributing to account and website maintenance initiatives.

● Assisted with backend ticketing and system troubleshooting, improving overall website performance and user experience.

● Collaborated with marketing and IT teams to ensure seamless integration of tech tools. Supervisor-Nathan Hawkins 801-***-****)

401 S 850 E suite b3, Lehi, UT 84043

Salt Lake Community College Salt Lake City, UT Java Programming Student Project 2025

● Collaborated on a team project to develop a Java-based game for the Fundamentals of Programming course at Salt Lake Community College, recognized as one of the top projects of Spring 2025.

● Led key aspects of game logic and functionality using Java, contributing to a high-performing team project that earned an invitation to present at a college showcase event. 4600 S Redwood Rd, Taylorsville, UT 84123

ADDITIONAL EXPERIENCE

Cultural Care Park City, UT Cultural Exchange Program 02/2022 – 02/2024 • Participated in a transformative cultural exchange program that facilitated cross-cultural understanding and fostered personal growth and a deep appreciation for diversity and inclusivity, while improving English skills. Fraga Marketing e Servicos Ltda Brazil Administrative Assistant 02/2018 – 02/2022 • Managed financial and administrative operations using the TOTVS ERP system, including accounts payable/receivable, invoices, and bank reconciliations, ensuring data accuracy and supporting monthly closings. • Identified and implemented process improvements in document management and vendor negotiation workflows, streamlining operations and reducing turnaround times for administrative approvals.

• Collaborated cross-functionally with internal teams and external vendors to coordinate project timelines, track deliverables, and resolve administrative challenges, contributing to the efficient execution of departmental goals. Eaton Ltda Brazil Business Operations Assistant 07/2016 – 12/2017 • Managed IT support ticketing processes, logging, and tracking technical issues to ensure timely resolution, minimize disruptions, and maintain workflow continuity in collaboration with internal IT teams. • Supported HR compliance efforts and internal audits, assisting in the review of documentation and procedures to ensure alignment with organizational standards and regulatory requirements.

Tecnicont Organizacao Contabil Brazil Business Administrative Assistant 05/2015 – 06/2016 • Processed and managed business documentation, including registrations, contractual amendments, and tax records, ensuring accuracy, confidentiality, and compliance with legal requirements. GF Auto Atacado Remote Operations Assistant 11/2013 – 02/2014 • Coordinated the order fulfillment process by reviewing and organizing product requests from supermarket clients, ensuring accurate documentation and timely preparation of outbound shipments.

• Maintained inventory records and supported stock organization, contributing to efficient warehouse operations, data accuracy, and improved workflow tracking.

CERTIFICATES

CS50's Web Programming with Python and JavaScript – Harvard University - Currently learning advanced web development techniques using Python and JavaScript, with a focus on web frameworks like Flask and Django, and JavaScript libraries such as React. (In Progress)

Pre-Security – TryHackMe - Gained foundational knowledge in cybersecurity, covering essential concepts to get started in the field. (2025)

Introduction to Cyber Security – TryHackMe - Covered key cybersecurity principles, attack and defense techniques, and basic security practices. (2025)

SheCodes Basic - Completed a web development course, learning HTML, CSS, and JavaScript. (2024) Yellow Belt Certification - Lean Six Sigma Green Belt, Eaton Ltda. (2024) EDUCATION

Associate’s Degree in Computer Science Salt Lake Community College In Progress Bachelor’s Degree in Economics

Pontifical Catholic University of Campinas 2019 Logistics Certificate Instituto Federal de Educacao, Ciencia e Tecnologia 2013

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