Front Office Customer Service

Caroline Nyamhunga

Personal

details

Email address

carolinenyamhunga99

@gmail.com

Phone number

+263-***-***-***

Address

** ******** ****

Avondale Harare

Date of birth

July 12, 1999

Skills

• Customer Service

Excellence

• Sales and Upselling

• Communication &

Interpersonal Skills

• Team Collaboration

• Inventory

Management

• Attention to Detail

• Travel Itinerary

Planning

• Social Media

Coordination

Profile

Highly driven and service-oriented professional with practical experience across customer service, travel coordination, sales, and front office operations. Recognized for delivering value through efficiency, clear communication, and a customer-first approach. Adept at managing bookings, supporting marketing campaigns, and working collaboratively in dynamic team environments. Proactive, detail-focused, and committed to exceeding expectations while maintaining operational excellence and client satisfaction.

Employment

Travel Consultant Jun 2024 - Dec 2024

Dreamsavanna Travel

Managed travel inquiries, bookings, and tailored travel packages for over 100 clients.

Coordinated travel logistics including flights,

accommodation, and activities with 95% client

satisfaction.

Supported digital marketing campaigns on social media, resulting in a 20% increase in engagement.

Maintained accurate vendor agreements and client

records for seamless service delivery.

Salesperson Dec 2022 - Jun 2024

Basics for Bambinos

Assisted 500+ customers in product selection, achieving a 30% increase in monthly sales.

Resolved client complaints effectively, contributing to a 90% customer retention rate.

Promoted featured products, driving a 25% uplift in promotional item sales.

Processed payments and returns efficiently, ensuring minimal checkout delays.

Languages

English

Shona

References

Josphat Saga

Chinhoyi Caves Motel

+263**********

Dr. D. Zengeni

University of Zimbabwe

+263**-***-****,

dzengendicommerce.

uz.ac.zw

Student Intern Oct 2021 - Jun 2022

Chinhoyi Caves Motel

Supported front office staff in handling reservations and guest queries during peak season.

Delivered food and beverage service in the restaurant, improving guest satisfaction scores.

Participated in housekeeping rounds, ensuring room standards met 3-star expectations.

Education

Bachelor of Science Honours in

Tourism and Hospitality

Management

University of Zimbabwe

Contact this candidate