Assistant Manager It Service

FAISAL AHMMED

Assistant Manager - IT

Email: ***********@*****.***

Mob: +880**********

Dhaka-1212

SUMMARY:

To join a progressive organization and to build up a respective career where all my educational qualification and skills will be utilized efficiently.

Assistant Manager, Systems – IT, with over 11 years of successful experience in Server Network and IT Service. Recognized consistently for performance excellence and contributions to success in the IT Vander industry. Strengths in System Engineer and IT Service backed by training in Computer Engineering. EMPLOYMENT HISTORY:

Assistant Manager, IT - Friendship NGO.

Dhaka, Bangladesh February 2017 - Till Now

Responsibilities:

Microsoft Office 365 Administrator & Outlook-mail Configure.

Cloud Computing & SharePoint online document implements.

Experience in Design and implementing the organization's network infrastructure & configuration (e.g., VPN, Firewalls, Routers and Switches).

ERP System Management and data synchronizing monitor.

Active Directory Domain Configure and User Policy Management.

Implement data backup, replication, and disaster recovery solutions to protect against data loss and ensure business continuity.

Install, configure, and maintain server hardware and software, including operating systems, server applications.

Coordinate the procurement, provisioning, and deployment of IT hardware and software for end-users, including computers, mobile devices, peripherals, and productivity software.

Installation, configuration, and deployment of CCTV and attendance systems, ensuring optimal placement and functionality.

Maintain accurate documentation of the organization's IT infrastructure, including network diagrams, server configurations, and inventory records.

Sr. System Engineer (IT) - StarTech & Engineering Ltd. Dhaka, Bangladesh April 2016 to January 2017

Responsibilities:

Active Directory Domain Configure and User Management.

Microsoft Office 365 Outlook-mail Configure & Administrator.

Install, configure, and maintain server hardware and software, including operating systems, server applications.

Hardware maintenance and repair activities, including troubleshooting hardware issues, arranging repairs or replacements.

Maintain accurate documentation of the organization's IT infrastructure, including network diagrams, server configurations, and inventory records.

Windows Server Maintenance and Server Backup.

ERP System Manage.

Corporate Client Support and warranty product claim. Sr. System Engineer (IT) - Smart Technologies BD LTD. Dhaka, Bangladesh March 2012 to March 2016

Responsibilities:

Outlook Email Configuration, Problem Solving.

Especially Expert on All Kinds of Laptop and Desktop Hardware Assembled.

Different OS installations as required (VMware, Windows Server, Linux etc.).

Install, configure, and maintain server hardware and software, including operating systems, server applications, and patches.

Hard Disk Management & Bad Sector Repair Technique.

Bios Setup, Data Recovery.

Corporate Client Support and warranty product claim.

TCP/IP, Sub Netting, Hub, Switch concept.

Corporate Client Support and warranty product claim. ACADEMIC QUALIFICATION:

Professional Training with Certification:

1. CompTIA Security+ (SY0-601) Certificate Achievement. 2. Ethical Hacking; Basic Concepts of Networking (Certificate Achievement). 3. AWS Cloud security training course Achieved.

4. NSE-1,2,3 Network Security Associate (FORTINET) Certificate Achievement. 5. Server Administration & Cloud Management, Course Certificate (BITM-BASIS) Three month 21 January 2016 Complete.

6. Cisco Certified Network Associate (CCNA 640-802) Six-month 8 September 2013 Complete. 7. Dell Certified Systems Expert (DCSE) 2014.

8. Apple Certified Systems Expert (ACSE) 2014.

SKILLS:

Bangla English

HOBBIES:

1. Traveling of Historical & Best Scenario Places

2. Contribute to any Social Works.

Name of

Exam.

Board/University Division/

Result

Passing

Year

Group/

Major

MBA Dhaka College, Under

University of Dhaka

CGPA 2.58

out of 4.00

2015 Management

BSC Bangladesh Institute of Science

& Technology (B.I.S.T), Dhaka.

CGPA 2.90

out of 4.00

2014 CSE

Diploma in

Engineering

Lakshmipur Polytechnic

Institute, Lakshmipur.

GPA 3.13 out

of 5.00

2011 Computer

Technology

SSC Ramgonj MU Govt. High

School, Lakshmipur.

Comilla Board

GPA 3.94 out

of 5.00

2007 Science

PERSONAL DETAILS:

Date of Birth : 10th June, 1991

Father’s Name : Md. Bachchu Mia

Mother’s Name : Fatema Akter

Religion : Islam

Marital Status : Married

Nationality : Bangladeshi

Place of Birth : Ramgonj, Lakshmipur

Blood Group : O+ (Positive)

National ID No : 19915126507000003

Permanent Address : Vill: Ovirampur, PO: Ramgonj PS: Ramgonj, Dist.: Lakshmipur. REFEREENS:

1. MD. Monjur Rahman

General Manager & Head of Information Technology.

Friendship NGO.

K-14/2A, Baridhara North Road (Kalachandpur).

Cell: +880**********

E-mail: ******@**********.***

Declaration of Authenticity:

I do hereby declare that all the information mentioned here and true to my knowledge. This document can be supported by appropriate authentic/paper as required. Signature:

(MD. Faisal Ahmmed)

Date: 16/07/2025

Contact this candidate