Customer Service Risk Management

Sandra Ciecko

Las Vegas, NV ***** ********@***.*** +1-714-***-****

Professional Summary

Experienced and dependable professional with a strong background in customer service, conflict resolution, and client retention. Skilled in managing insurance claims, analyzing liability, and providing high-quality support in high-pressure environments. Seeking to leverage extensive experience to contribute effectively in a dynamic customer-focused role.

Work Experience

Customer Care

American Family Insurance – Torrance, CA Jan 2022 – Dec 2022

- Managed auto and property claim intake

- Coordinated rentals, ERS tows, and glass claims

- Provided exceptional customer service and answered inquiries

- Handled claim losses and explained coverage/deductibles

- Arranged emergency homeowner services when required

Liability Generalist

The Salvation Army Risk Management – Rancho Palos Verdes, CA Oct 2005 – Feb 2020

- Oversaw general liability claims for 14 states

- Worked with TPAs for settlements or denials

- Conducted investigations and reviewed reports

- Participated in claim litigation strategy

- Managed first notices for child and elder cases

Education

High School Diploma / Some College in Business

University of Phoenix – San Diego Campus, Las Vegas, NV 2005

Skills

- Communication & Phone Etiquette

- Customer Service (10+ years)

- Risk Management & Negotiation (10+ years)

- Research & Analysis Skills

- Data Entry

- Fluent in English

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