Sandra Ciecko
Las Vegas, NV ***** ********@***.*** +1-714-***-****
Professional Summary
Experienced and dependable professional with a strong background in customer service, conflict resolution, and client retention. Skilled in managing insurance claims, analyzing liability, and providing high-quality support in high-pressure environments. Seeking to leverage extensive experience to contribute effectively in a dynamic customer-focused role.
Work Experience
Customer Care
American Family Insurance – Torrance, CA Jan 2022 – Dec 2022
- Managed auto and property claim intake
- Coordinated rentals, ERS tows, and glass claims
- Provided exceptional customer service and answered inquiries
- Handled claim losses and explained coverage/deductibles
- Arranged emergency homeowner services when required
Liability Generalist
The Salvation Army Risk Management – Rancho Palos Verdes, CA Oct 2005 – Feb 2020
- Oversaw general liability claims for 14 states
- Worked with TPAs for settlements or denials
- Conducted investigations and reviewed reports
- Participated in claim litigation strategy
- Managed first notices for child and elder cases
Education
High School Diploma / Some College in Business
University of Phoenix – San Diego Campus, Las Vegas, NV 2005
Skills
- Communication & Phone Etiquette
- Customer Service (10+ years)
- Risk Management & Negotiation (10+ years)
- Research & Analysis Skills
- Data Entry
- Fluent in English