Operations Manager Talent Acquisition

HECTOR ORTEGA

*.****@**.*** • +1-928-***-**** • https://www.linkedin.com/in/hector-ortega-phr-4822b91b SUMMARY

Executive with extensive experience in Operations, Sales, Talent Acquisition, Training, Organizational Development and Labor Relations within diverse industries. Proven track record implementing and promoting culture change, customer satisfaction, process improvement initiatives and leading high-performance teams. Bilingual in English and Spanish, enhancing communication across diverse teams, PHR certified. EXPERIENCE

Unlimited Business, Plant HR & Operations Manager

Aug 2022 - Sep 2024

Led the startup and operation of a Christmas lights factory, overseeing all aspects of factory operation, Main focus in Staffing, Labor Cost Control and Customer Satisfaction / Order fulfillment. Christmas Business de Mexico (CBM/BUSCO), HR & Operations Manager Sep 2017 - Jul 2022

Led a family business with a flat structure responsible for HR, Sales (B2B & Retail), logistics, and warehouse operations, ensuring efficient processes and team cohesion. PIZZA STUFF, Franchisee

Jul 2011 - Sep 2017

Managed all business functions, staffing, coordinated all associates, focusing on customer satisfaction and business growth through involving and empowering every member of the company.

Cardinal Health / CareFusion, Organizational Development Superintendent Mar 2004 - Feb 2011

Facilitated corporate organizational development initiatives. Implemented training records management system to ensure ISO compliance. Imparted culture change workshop certified by Senn Delanney as Facilitator. Support to operational excellence with HR projects aligned to business goals, received kaizen leader status. 360o feedback program implementation, Employee rewards program.

Mitsubishi Electric, Training Manager

Jan 2000 - Feb 2004

Reduced absenteeism and turnover through strategic training and certification programs, implemented onboarding program and enforced required training matrix program for each department

EDUCATION

Universidad Latino Americana (ULA)

BS • Psychology • Mar 2019 - Feb 2023

LICENSES & CERTIFICATIONS

Profesional in Human Resources (PHR)

Human Resources Certification Institute (HRCI) • Issued Mar 2025 SKILLS

MS Office • Effective Communication • Conflict Resolution • Customer Service • Monday Budgeting • Records Management • Reporting & Data Analysis • English • Spanish HECTOR ORTEGA - page 1 of 1

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