Financial Services & Data Representative

SERVIO ASTACIO

786-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Business and finance professional with 6+ years of experience in customer service and sales, building rapport and advancing organizational goals. Proficient in Microsoft Office and Loan organization software including Calyx Point, Encompass 360, and Lending Pad. Nationwide Mortgage Licensing System Licensed. Currently pursuing an associate in science in financial services – banking concentration. Resourceful and analytical thinker and leader exceeding company expectations for customer service satisfaction. Disciplined and adaptable to excel in all market conditions and new environments. Bilingual in Spanish and English. SKILLS

Observational Analysis Time Management Problem Solving & Decision Making Sales & Customer Service Liability Assessment Programs Services & Product Knowledge Retention Microsoft Office Loan Origination Software Calyx Point Encompass 360 Lending Pad Data Entry Pipeline Management Financial Analysis Credit Analysis Clear & Effective Communication Sequential Organization & Visual Presentation Strategic Planning Detail Oriented

CERTIFICATIONS

Passed Securities Industry Essentials Exam

NMLS (Nationwide Mortgage Licensing System) License #: 1507767 EDUCATION

Miami Dade College Miami, FL

Associate in Science: Financial Services - Banking May 2025

GPA: 4.0

Penn Foster High School Miami, FL

High School Diploma January 2017

GPA: 3.0

WORK EXPERIENCE

Contract Loan Processor April 2019 - Present

Independent Processing Network Miami, FL

Submitted pre-qualified borrowers to loan officer's preferred lender

Gathered underwriting conditions and closing conditions for timely closing of files and scheduled said closings with all parties

Ordered documents and reports for credit, income, and collateral analysis review, in addition to performing a preliminary review

Sent all of the completed files to the branch manager for the mortgage company's record-keeping compliance purposes

Processed a pipeline of 45-75 loans per month with an average turn-around time of two to four weeks Loan Processor September 2018 - March 2019

My Land Mortgage & Dream Terra Realty Sunrise, FL

Calculated and assessed client liabilities, assets, and income as a Loan Processor; sent pre-approval letters to clients and realtors within 24-36 hours of application to submit for contract bidding and offers

Reduced credit reporting expenditures by 12%, initially reviewing prospective clients' information

Negotiated short sales, loan modifications, and foreclosure processes with the in-house attorney and short-sale debt holders

Ensured the properties under contract or refinancing did not have liens, judgments, or encumbrances against it reported on the title work

Outperformed the company's average closing turn-around time of 6-8 weeks to 3-4 weeks Call Center Agent November 2017 - September 2018

Service 1st Mortgage, Inc Miami, FL

Strategized call center metrics and lead distribution with the branch manager, boosting branch sales by 120%

Reduced lead expenditures by 37% & increased company revenues by 54%

Generated leads resulting in over $12 million in funded volume and $38.5 million in combined volume as a department Mortgage Loan Processor February 2017 - September 2017 Family America Mortgage, Corp. Coconut Grove, FL

Aided CEO, President, brokers, and loan officers to expedite the closing process of purchases and refinances

Prepared and submitted files throughout the full loan approval process, ensuring deadlines were met for purchases and refinances

Generated leads and business relationships using Zoho marketing, resulting in acquiring 3 more realtors as partners in less than 30 days

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