Cruise Lines Customer Service
Resume:
Dear Hiring Manager,
My long term experience in the service industry has taught me how to meet and exceed customer’s expectations with service that sells! I have assisted all types of customers in all types of settings. Positioning a company for better exposure and greater marketability is a task that I have performed with success many times.
I have almost (18) years of experience in the field of hospitality, food and beverages on the world’s most popular cruise lines – Carnival Cruise Lines. I have manages as many as 100 Employees from all around the world. I was working as a Restaurant Senior Teamheadwaiter where I directed staff of Waiters and Waitress within a fast moving and high pressure environment, delivering high level hospitality and customer services, ensuring smooth operations and customer satisfaction at all times.
I possess an excellent communication and interpersonal skills contributed with my pleasing personality. My eighteen (18) years experiences with Carnival Cruise Lines has given me the opportunity to done excellent organization and Management Skills, ability to delegate tasks proactively and manage competing deadlines.
I have attached my resume for your review. I would Hope to be a valuable contribution if your organization could consider me for a suitable placement.
Yours faithfully,
Juanito Garcia, Jr.
Encl: CV
JUANITO MINOSA GARCIA, JR.
Unit 8 -264 Ellerdale Street, Saint John
New Brunswick E2J 2L9
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OBJECTIVE
Highly motivated and hardworking, possessing years of customer service experience mainly in hospitality industry. Looking for a fulfilling full-time position to deliver exceptional service in a courteous manner.
WORK EXPERIENCE
INDEPENDENT DELIVERY CONTRACTOR
POSTMEDIA PARCEL DELIVERY SERVICES
1063 Bayside Drive, Saint John, NB E2J 4Y1
March 23, 2025 up to present
BROKER / AMAZON DELIVERY DRIVER
INTELCOM / DRAGON FLY
44 Whitebone Way, Unit 3, Saint John, NB E2J 4W2
July 1, 2023 – February 9, 2025
SHIFT MANAGER
KENTUCKY FRIED CHICKEN (FMI GROUP)
545 Westmorland Place, Saint John, NB E2J 2G5
June 27, 2020 – March 31, 2024
SERVER
DENNY’S RESTAURANT
121 Dundas Street West, Toronto, ON M5G 1C4
December 11, 2019 – March 31, 2019
F & B DUTY MANAGER
ELMWOOD SPA & RESTAURANT
18 Elm Street, Toronto, ON M5G 1G7
November 26, 2019 – April 3, 2020
SENIOR TEAMHEADWAITER
CARNIVAL CRUISE LINES, INC.
3655 NW 87th Avenue, Miami, Florida 33178-2428
May 7, 2001 – May 5, 2019
EDUCATION
BACHELOR OF SCIENCE IN COMMERCE MAJOR IN MANAGEMENT (June 1988 - April 2002)
MANAGERS COURSE (June 1997 – June 1998)
CERTIFICATION
SMART SERVE CERTIFIED
FOOD HANDLING CERTIFICATE
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