Graphic Designer Customer Service

TINA

HENDER

Chandler, AZ *****,

480-***-****

***********@*****.***

PROFESSIONAL SUMMARY

Dynamic Freelance Graphic Designer with a passion for visual design. Expert in image manipulation and illustration, I transformed outdated materials into current marketing materials, enhancing brand identity. Known for my empathetic customer service skills, I thrive in collaborative environments, consistently achieving project goals with creativity and precision.

SKILLS

• Digital design • Visual design • Image manipulation

• Photography composition • Illustration

EXPERIENCE

Freelance Graphic Designer April 2013 - Current

Terry Fish Chandler, AZ

•. Discussed goals and deadlines for final production via print or online access

• Conducted research on industry trends to keep current with best practices in graphic design aesthetics.

• Redesigned outdated print materials, such as brochures, catalogs, and mailers, giving them modern look and feel.

• Supported company branding efforts with design skills and tools.

• Ensured all design work adhered to established brand guidelines across different platforms.

• Translated complex data into visually engaging infographics for presentations and reports.

• Created visually appealing marketing materials for clients, such as logos and brochures.

• Utilized typography effectively in various design projects to convey messages clearly and aesthetically.

• Developed fresh designs with esthetic appeal using software.

• Achieved project targets with high-quality design work. Elderly Caregiver August 2021 - November 2023

Self Sun Lakes, AZ

• Handled personal needs for elderly individuals.

• Helped meet social, intellectual and emotional needs with caring companionship.

• Accompanied patients on trips to grocery stores and appointments. Customer Service Representative April 2021 - July 2024 Burst of Butterflies Chandler, 85225, USA

• Trained new Customer Service Representatives on company policies, procedures, and best practices.

• Managed difficult customer situations with professionalism and empathy.

• Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.

• Contributed to team effort by meeting performance goals and assisting colleagues when needed.

• Answered customer inquiries via phone, email, and chat.

• Processed orders, prepared correspondences, and completed required documentation. Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively.

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• Conducted outbound calls to follow up on previous purchases or provide additional support if necessary.

• Set up customer accounts in system and updated details to reflect current information. EDUCATION

Bachelor of Arts (B.A.) - Visual Communication June 2003 Collins College, Tempe, AZ

"Vision of The Founder" Award for excellent GPA and portfolio LANGUAGE

Native

English

VOLUNTEER

School Volunteer April 2005 - August 2010

Waggoner Elementary Tempe, AZ

Protected students between classrooms and in drop-off and pick-up lines by monitoring activities and intervening in unsafe situations.

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• Monitored student behavior during assemblies or large group settings to maintain order.

• Mentored new volunteers on school policies, procedures, and expectations.

• Tutored struggling students in various subjects to help them improve academically.

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