Administrative Assistant Customer Service

Education

EASTFIELD COLLEGE Dallas, TX **/****

RICHLAND COLLEGE Dallas, TX Associates Degree in Science

Certifications, Designations, & Achievements

All Lines Adjuster license, Good Act Awards – Leadership/Presentation/Best Practices, & Non-Profit Board of Directors

Employment History

State Farm

CLAIM ASSOCIATE-EXPRESS/PEER RESOURCE/ADMINISTRATIVE ASSISTANT

08/2022 - Current

Proactively investigate claims/Apply policy coverage

Critique, manage, and complete escalations

Present daily learning topics to cultivate interactive environment for focused learning and application of newly learned skills

Assist with employee onboarding/tech troubleshooting/coordinating, maintaining TM/SM docs/repository

Data reports for improvement of metrics across four locations/three segments

PARAPROFESSIONAL SPECIAL EDUCATION BEHAVIORAL ADJUSTMENT UNIT/LEAD TEACHER

Dorsey Elementary/Children’s World Learning Center 11/2018 - 08/2022

Assess student growth through progress monitoring and educational accountability

Develop and implement daily classroom lessons demonstrating student access to general education curriculum reflecting IEP goals and data driven interventions for the purpose of providing access to the general education curriculum and modifying and/or adapting the curriculum appropriate to meet individual student needs

Maintain appropriate student behavior control and participate in the development and implementation of behavior intervention plans with integrity when appropriate for the purpose of classroom management and providing a safe, learning environment for all students

BOARD MEMBER & EXECUTIVE ADMINISTRATIVE ASSISTANT

04/2009 - 2018

Living God’s Way Ministries, Inc./Agape Christian Enterprises Garland, TX

Front office operations and customer liaison, community and education outreach programs

Data Entry-organizing/filing records, spreadsheets, manage appointments, answer inquiries

Lead donation distributor major products and palate order/delivery/distributions varied locations

CHARONNE K. HADLEY

TWA Administrative Assistant II

Email

*****.******.****@*********.***

Professional Summary

Goal oriented, looking to capitalize on my mastery of team building and leadership skills, to further enhance my contribution to the workforce and the learning /training environment.

Skills/Core Competencies

Insurance Knowledge

Policy Interpretation

Front-office operations

Microsoft Office

Teaching

Mentoring

Coaching

Communication

Presentation

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