Customer Service Security Officer

Amy Archie

Cheltenham, MD ***** 240-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Dedicated security professional with two years of experience and a proven track record in maintaining safety and security. After a period dedicated to caring for a family member, I have developed enhanced organizational and problem-solving skills and am eager to bring my expertise and commitment back to a professional setting.

SKILLS & ABILITIES

Conflict Resolution

Customer Service

Organizational Skills

Strong Work Ethic

Crisis Management

Communication Skills

PROFESSIONAL EXPERIENCE

FAMILY CAREGIVER MARCH 2024 – PRESENT

Provided full-time care and support to a family member with serious health issues.

Managed medical appointments, coordinated with healthcare providers, and handled daily caregiving responsibilities.

Developed strong time management, problem-solving, and organizational skills during this period.

UNARMED SECURITY OFFICER TOP EYES SECURITY JUNE 2022 – MARCH 2024

Monitored premises to prevent theft and ensure safety, resulting in a 20% reduction in security incidents.

Prepared detailed incident reports and documented suspicious activities, maintaining accurate records for review.

Presented vigilant oversight of resident areas and effectively managed access to ensure compliance with security protocols.

PACKAGE HANDLER UNITED PARCEL SERVICE (UPS) FEBRUARY 2022 – JUNE 2022

Efficiently loaded and unloaded packages on conveyor belts, achieving a 95% on-time delivery rate.

Organized and packed shipments, contributing to streamlined operations and improved delivery efficiency.

Ensured careful handling of packages to maintain high standards of accuracy and customer satisfaction.

EDUCATION

Suitland High School, Suitland, MD JUNE 2020

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