Customer Service Order Specialist

Anna Cooley-Loftis

*****************@*****.*** 803-***-**** Lexington, SC

SUMMARY

Dedicated Customer Order Specialist with 17 years of experience in customer service and account management. Proven expertise in problem-solving and customer escalation resolution, currently excelling in the role at Home Depot. Seeking to leverage strong communication skills, critical thinking, and attention to detail in a Customer Order Specialist position.

WORK EXPERIENCE

Home Depot Lexington, SC

Customer Order Specialist Jan 2021 - Present

• Serve as Customer Order Specialist, efficiently managing customer orders and addressing escalations to ensure customer satisfaction and retention.

• Support associates in understanding and navigating internal systems, contributing to improved operational efficiency and team productivity.

• Collaborate with management and other departments to enhance overall service quality and meet company goals. Veterans Hospital

LPN, Care Coordinator 2012 - 2020

• Coordinated and provided comprehensive care for patients in ER, Assisted Living, and Psychiatric Ward settings.

• Trained and mentored new nursing staff for over eight years, enhancing team capabilities and patient care standards.

• Collaborated with the Human Resources Department to support staff development and recruitment initiatives. Atlantic Coast Trailer Columbia, SC

Account Manager Jun 2007 - Jun 2011

• Managed and organized all customer accounts, meetings, and appointments effectively.

• Led the development and implementation of a new filing system, improving organization and efficiency.

• Enhanced customer service by maintaining structured and timely communication. PSMI West Columbia, SC

Administrative Position Sep 2006 - Jun 2007

• Managed quarterly statement processing, including printing and mailing, and handled account receivables.

• Coordinated office operations by ordering supplies, managing filing, mailing, and faxes, and hiring and training new employees.

EDUCATION

Christian Kingdom Academy

H.S. Diploma, Private School

Columbia, SC

Jun 2006

S.C. Academy of N.A.T.P.

Nursing Assistant, Nursing

May 2009

CERTIFICATIONS

Human Genome Project credentials

Mental health certified

CPR certified

Pharmacology Certificate

Phlebotomy Certificate

SKILLS

Strong Verbal and Personal Communication Skills • Decision Making • Critical Thinking • Self-Motivated • Initiative

• Maintains a High Level of Energy • Accuracy and Attention to Details • Tolerant and Flexible

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