Quality Assurance Support Engineer
Resume:
TAFADZWA. K
CHINHO
Durban, South Africa
********@*****.***
SUMMARY
7+ years of expertise in software testing and quality assurance across the full SDLC. Proven ability to design, develop, and execute test cases for robust software delivery. Skilled in manual testing, defect tracking, and cross-functional collaboration to ensure flawless user experiences. Passionate about driving quality as a non-negotiable priority in agile environments.
EXPERIENCE
Application Tester Western Cape Government (DOH)
October 2023 – March 2025
Responsibilities:
• Designing and executing test cases in different environments
• Perform end-to-end functional and intergation of the front-end apps and database
• Monitoring and analyzing application performance.
• Building and maintaining regression test packs
• Create, update, and maintain comprehensive test plans and scenarios.
• Documenting test processes and findings on risks and potential methods of remediation.
• Monitoring resolution of bugs, testing fixes and assist developers tackle ongoing problems by proving a QA perspective
• Creating Postman test scripts to reduce manual API testing
• Contributed to the SDLC process by providing feedback to developers on usability and functionality
• Promote best QA practices and continuous improvement within the team. Software Quality Analyst Derivco
October 2018 – September 2023
Responsibilities:
• Performed Functional and Integration Testing
• Mapping the requirements to appropriate test cases and designing of test cases, test procedures and test.
• Conduct test gap analysis between requirements and existing environments.
• Assume the role of Test Lead for a 2-week sprint and performing required duties of the Lead
• Troubleshoot and debug issues and provide recommendations for resolution
• Environment setup
• Execute comprehensive SQL queries for data validation
• Create and maintain documentation related to the product on Confluence
• Create accurate test plans, test data and test cases
• Perform regression/smoke/sanity/integration testing of releases
• Load and Performance testing
Application Support Engineer VAS-X Pty LTD (Contracted at Ignition Group) February 2016 – September 2018
Responsibilities:
• Provided 3rd line support of the billing system
• Fixed call rating issues for call roaming and postpaid customers
• Configuration of the billing system
• Providing daily, weekly and monthly SQL reports for specific MVNOs
• Daily healthy checks of clients’ systems and fixing where necessary and submission of daily reports
• Attend to any system alerts and errors during standby, as well as escalation the issues where necessary
• Proactive monitoring and support of live infrastructure
• Identifying bugs in the Billing System
• API Testing with SOAPUI
Implementation and Support Engineer VAS-X Pty LTD (Contracted at Cell C) August 2015 – January 2016
Responsibilities
• Deploying essential software patches then carry out any required maintenance of applications on Pre- production and production environment
• Identify compatibility issues post implementation of patches
• Post-implementation support
• Assist in creating and implementing a structured approach to rolling out software, including its development and testing
• Acceptance testing on Production after deploying
• Server maintenance (Linux)
I.T Support Assistant Technician Midlands State University (Zimbabwe) February 2014 – July 2015
SKILLS AND TECHNOLOGY
• Data gathering and analysis
• Cross-Functional testing
• Load and Performance testing
• Continuous learning
• K6
• API Testing
• SQL
• Attention to detail
• AppInsights
• JMeter
• Postman
• SOAPUI
• AZURE DevOps
• Problem solving skills
EDUCATION
National Diploma in Information Technology Vaal University of Technology Jan 2011 – Dec 2013
National Certificate in Information Technology Kwekwe Polytechnic College (Zimbabwe) Jan 2007 – December2007
CERTIFICATIONS
• ISTQB Certified Tester
• Microsoft Azure Fundamentals
• Microsoft AI Azure Fundamentals
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