Information Technology Technical Support

Carnel Chin

Mirmar Close, Westbay, Bridgeport P.O, St. Catherine Telephone: 876-***-****

Email: **************@*****.***

Objectives

To bring my strong sense of dedication, motivation, and responsibility to the business as well as to learn and implement new skills and technologies for the betterment of the organization

Education

University of Technology 2020- Present : Bachelors in Information Technology- Pending

Caribbean Advanced Proficiency Examination (CAPE)

Level 1:

•Information Technology: I

•Management of Business: II

•Communication Studies: V

•Economics: V

Level 2:

•Information Technology: I

•Management of Business: II

•Caribbean Studies: III

•Physics: IV

Caribbean Secondary Examination Certificate (CSEC)

St. Catherine High School (2013-2020)

•Information Technology: I

•Principles of Business: I

•Industrial Technology (Electrical): II

•Mathematics: II

•English A: II

•English B: III

•Biology: III

•Physics: III

Experience

Junior I.T Associate

Mother’s Enterprise Ltd (2024 - Present)

•Assist with hardware and software installation.

•Provide technical support to employees.

•Maintain IT inventory and assets.

•Help configure network settings.

•Document and resolve technical issues.

•Support system upgrades.

•Collaborate on IT projects.

•Ensure data backup and recovery.

•Train users on software applications.

•Monitor IT security protocols.

VXI (2021-2023)

I.T Desktop Support - VXI (2022-2023)

•Troubleshoot hardware and software issues for end-users.

•Install and configure desktop systems and software.

•Educate users on software applications.

•Manage updates and upgrades for compatibility.

•Assist with network connectivity issues.

•Maintain records of support requests and resolutions.

•Track IT equipment and supplies inventory.

•Provide remote assistance to users.

•Implement security measures for data protection.

•Collaborate with IT team to resolve complex issues.

Team Leader - VXI (2021)

•Supervise and motivate agents.

•Monitor call quality and performance.

•Provide training and coaching.

•Handle escalated customer issues.

•Conduct team meetings and reviews.

•Implement process improvements.

•Ensure policy adherence.

•Collaborate with management on targets.

•Maintain performance reporting.

Subject Matter Expert - VXI (2021)

•Provide expertise on specific topics.

•Support team with complex issues.

•Develop and deliver training materials.

•Collaborate on process improvements.

•Review project documentation.

•Participate in decision-making.

•Stay updated on industry trends.

•Assist with new initiatives.

•Ensure compliance with standards.

•Liaise between teams and management.

Skills

•Strong interpersonal and customer service skills

•Excellent verbal and written communication

•Effective time management and organization

•Outstanding problem-solving and critical thinking abilities

•Proficient in Microsoft Office Suite (Word, Excel, etc.)

•Strong work ethic and leadership capabilities

•Technical Troubleshooting

•Networking

•System Administration

•Help Desk Support

•Software Proficiency

•Database Management

•Cybersecurity

•Cloud Technologies

•Scripting and Automation

•Project Management

References

Gawain Myers Claudia- Mills Dillon

Fire Fighter Teacher

Waterford 35 St. Johns Road

Portmore Spanish Town

St. Catherine St. Catherine

Telephone: 876-***-**** Telephone: 876-***-****

Contact this candidate