Process Improvement Mental Health

Carla Martin

** *********** **** *************, ** 12962

Email:***********.*@*****.*** Phone: 336-***-****

Professional Summary

Results-oriented professional with strong leadership, operational management, and strategic planning skills. Adept at overseeing programs, coordinating teams, and driving organizational efficiency. Highly motivated to apply transferable skills in program development, stakeholder engagement, and compliance with the rehabilitation and crisis services field. Skilled in training, outreach, and process improvement, with a keen ability to identify opportunities for growth and service expansion. Passionate about delivering high-quality, cost-effective solutions that enhance both individual well-being and organizational success. Eager to contribute a fresh perspective, strong work ethic, and commitment to excellence in a dynamic leadership role.

Essential Skills:

● Mission-Driven Leadership: Expertise in leading programs to strengthen individuals and empower communities.

● Community Building: Proficient in fostering relationships with regulators, legislators, donors, and service leaders to advance organizational objectives.

● Equity and Inclusion: Deep commitment to developing equitable programs and fostering diverse workplace environments.

● Fundraising Expertise: Demonstrated success in securing funding to support mission-driven initiatives.

● Strategic Decision-Making: Strong ability to make timely and informed decisions based on goals, values, and organizational priorities.

● Forward Thinking: Experienced in anticipating local and large-scale changes to adapt and guide organizational growth effectively.

Professional Experience:

Founder & CEO

Elevation Talk Therapy Life Coaching, LLC

2019 – Present

● Develop and lead programs that focus on personal growth, family empowerment, and mental health advocacy.

● Engage with diverse communities to deliver workshops and coaching sessions tailored to breaking cycles of poverty and stress.

● Build strong relationships with community partners to enhance service delivery. Domestic Violence Advocate and Housing Coordinator 2024 – 2025

● Provided support for victims of domestic abuse, including crisis intervention, safety planning, needs assessments, and short-term therapy.

● Supplied information and referrals for shelters, restraining orders, and other support services.

● Helped individuals and families find and maintain safe, secure, and affordable housing.

● Supported, resources, and advocacy for those facing housing instability or homelessness. Legal Assistant

2019 – 2024

● Managed client relations, including providing critical support to underserved communities by ensuring effective communication.

● Prepared and reviewed complex legal documentation, demonstrating organizational and ethical precision.

● Supported teams in high-pressure environments, ensuring timely and accurate case management.

Behavior Interventionist Teacher

2018 – 2019

● Facilitated interventions and academic instruction for autistic students, focusing on inclusive teaching techniques.

● Developed strategies to address behavioral challenges, fostering success for students and educators alike.

Autistic Program Coordinator

2006 – 2011

● Directed a team of 20 staff members, implementing programs to support personal and professional growth for autistic adults.

● Innovative training sessions that encourage inclusion and long-term development for participants.

Education

● Ph.D. in General Psychology with an emphasis in Performance Psychology Grand Canyon University, Phoenix, AZ

● Master of Science in General Psychology (2019)

Concentration: Human Factor Psychology and Life Coaching Grand Canyon University, Phoenix, AZ

● Bachelor of Arts in Communication Studies (2017) Minors: Psychology, Entrepreneurship

University of North Carolina, Greensboro, NC.

Leadership and Community Engagement:

Developer & Founder

Amara Princess Leadership Pageants

● Created an initiative empowering young women through leadership, confidence-building, and community engagement.

Host & Facilitator

The Bridge and Worthy Women's Ministry

● Lead community discussions to address systemic challenges and foster solutions through collaboration and innovation.

Communication Liaison Officer

Missionary Team, Mount Carmel Holiness Church

● Enhance organizational outreach by building communication frameworks and managing social media initiatives.

Key Achievements:

● Fundraising: Successfully secured funding for educational and leadership workshops, enhancing outreach and service impact.

● Community Engagement: Build partnerships with organizations to expand service delivery and develop innovative solutions for underserved communities.

● Equity Advocacy: Implemented diversity training and inclusion-focused initiatives within educational and organizational settings.

● Public Speaking: Delivered motivational speeches at graduation ceremonies, inspiring peers and faculty with forward-thinking messages.

● Published Author: “Separate to Elevate" is a motivational memoir in which I share my transformative six-step process to overcoming struggles, breaking free from limiting beliefs, and achieving personal success.

● Proquest Published Peer-Reviewed Research Article/Dissertation: Adolescent Appearance and Behavior: Parental Encouragement and Influence: A Qualitative Descriptive Study.

Statement of Commitment:

"I am committed to fostering a compassionate, innovative, and efficient approach to rehabilitation and crisis programs. My dedication lies in ensuring high-quality, accessible services that support individuals in crisis and promote long-term well-being. I strive to cultivate an environment of continuous improvement, collaboration, and professional development, empowering teams to deliver impactful and effective care. With a focus on operational excellence and strategic growth, I am dedicated to identifying opportunities to enhance services, strengthen community partnerships, and uphold the highest standards of compliance and care. I am eager to contribute my leadership, adaptability, and passion for service to drive meaningful change and positively impact the individuals and communities we serve."

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