Product Designer Project Management

Don Clark ***.*****.**@*****.*** 404-***-****

Seasoned UX design professional with over two decades of experience, bringing exceptional project management, leadership, and communication skills to the table. Proficient in a comprehensive suite of design software and more including Figma, UXPin, UserCrowd, UserTesting, Airtable, Azure DevOps Server, JIRA/Confluence, Trello, Adobe CC, Microsoft Teams, SharePoint, Miro, PowerBI, Tableau, and more.

PROFESSIONAL EXPERIENCE

2/2025 – 6/2025 – Freelance

https://www.aliveagainproject.com

I crafted a simple and vibrant website using WordPress for the Alive Again Project, and I continue to maintain it with weekly updates as new podcasts drop!

Designer/Consultant - Freelance

7/2024 – 11/2024

https://www.contractorss.co/

I met with the owners to align them in a direction and to clarify their business goals. We worked together to create a logo for the company. I then worked with them to determine their domain name for the website. Secured that, setup business email via Google Workspace. Setup Wordpress hosting and created a template for their website for us to work on.

This website is in still in progress as of 8/2024.

Graphic/UI Digital Signage Editor – Freelance

5/2024 – 8/2024

https://www.sagenet.com/

In this role, I work with the product manager to create or update digital signage menu boards for various Chick-fil-a locations nationwide and Canada. We strive for readability, consistency of components and are working towards improving the process. I created a demo in Figma to pitch removal of two applications which help improve efficiency in editing and QA of the boards.

Designer/Consultant – Freelance

1/2024 - 3/2024

https://www.psychopiapictures.com/

I took on the task of the migration of servers, updating of content, UI/UX redesign, addition of new media, and ongoing support/education of the client.

https://www.behance.net/gallery/191367435/Website-UIUX

Product Designer - FT remote

7/2021 - 11/2023

https://www.alogent.com/

I was tasked with migrating the UX and UI of our IE-only xbap application to a modern, cross-browser web app. Working closely with the EIM team, we successfully achieved this goal. At the time of my departure, we were in the process of developing feature updates for version 7.2 of the product, scheduled for release in late March 2024. Additionally, I collaborated with the Product Owner, Software Development Manager, and UX Designer of the NXT product to create the UX/UI of FASTdocs 7.0.

- Successfully migrated the UX and UI of our IE-only xbap application to a modern, cross-browser web app

- Played a key role in the development of feature updates for version 7.2 of the FASTdocs product

- Collaborated with the Product Owner, Software Development Manager, the UX Designer of the NXT product and other stakeholders to create the UX/UI of FASTdocs 7.0

Product Designer - PT remote

7/2021 - 6/2022

https://www.plume.com/

As a Senior UX/UI Product Designer Consultant, I collaborated with Plume.com to improve their user experience and website performance. Ultimately resulting in increased conversion rate and reduced bounce rate. This involved:

• User Research: Analyzing customer journeys, identifying pain points, and conducting user testing.

• Design & Prototyping: Designing and iterating on solutions based on research findings.

• Data Analysis: Evaluating results from user testing to determine the effectiveness of proposed solutions.

• Roadmap Development: Creating a plan for implementing the most impactful changes.

This project aimed to optimize the customer funnel, leading to a potential increase in conversions and decrease in website abandonment.

Key Skills Utilized:

• User research and testing

• UI/UX design and prototyping

• Data analysis and interpretation

• Project management and communication

Product Designer

11/2020 - 5/2021

https://www.salesvista.com/

5080 Peachtree Boulevard, Suite 220, Atlanta, GA 30341

•I worked within a team of less than 15 people to learn, understand, and develop insights for their service. I then created a design for, and launched the mobile app for iOS and Android in less than 6 months.

•I worked with the team to develop a wide range of features via prototyping, testing, and interating the designs. Tools used were: github (issue reporting/tracking), figma (wireframing/mockups/designs/testing/reviews), bitrise (mobile deployment), hubspot (CMS for website), ghost.io (company blog for announcement of new releases), Microsoft & Slack (communications)

Senior UX Designer

3/2019 – 9/2020

https://www.aarons.com/

500 Chastain Center Boulevard, Kennesaw, GA 30144

•I worked within the Ecommerce team to improve the desktop and mobile experience of our website, using the powerful and intuitive UXPin as my primary tool for creating seamless, user-centered designs.

•My focus was removing pain points of checkout, while also assisting in improvement of our storefront. I also consulted other teams in aligning the internal and external interfaces in consistency and of our brand.

•Gathering qualitative feedback from doing user testing on on UXPin-crafted prototypes and mockups was an essential and exciting part of the process, bringing user insights to life.

•Deliverables included interactive prototypes, test plans/summaries (results and data), 508 compliance, style guides, icon library and guidelines, sitemaps, and user flows.

UX Designer

07/2018 – 1/2019

https://www.homedepot.com

•Lead UX Designer working within the emerging technologies group on PRO/B2B web and mobile apps, and the Loyalty Rewards Program (updates).

•Improved consistency of components throughout app by aligning DEV team on details of the designs via Zeplin (spec tool).

•Made many updates to the app within budget requirements and Agile focused deadlines.

https://hdapps.homedepot.com/CustRecogPortal/#/workbench

•Worked with many other special projects to grow my understanding of other Home Depot divisions projects and requirements.

UX Designer

08/2017 - 3/2018

https://klera.io

•Lead UX Designer for conversion of the UI to Material Design. Conducted user research studies, developed designs and prototypes of UX changes in the product.

•Traveled to Indoor India to work with the development team for 3 weeks - to research and understand application uses, capabilities, client needs and expectations.

•Aligned stakeholders in the redesign of the UI and migration of the application to Google's Material Design framework.

•I lead the education and training of the development team in Material Design based in India.

•Using the Agile software development process, work with engineers daily to resolve open design questions.

•I implemented several UX changes of the application based upon client feedback.

•Helped team present and answer questions about the tool at the product launch - 2017 Atlassian Summit in San Jose California.

•Review product support feedback and make recommendations for product enhancements.

UX Designer

7/2016 – 6/2017 (Contract to Perm - was furloughed due to downsizing/reorganization)

SITA – http://www.sita.aero

3100 Cumberland Blvd SE Atlanta, GA 30339

•Create high fidelity prototypes using Axure, UXpin, Sketch, Framer, and UserSnap for a variety of web based applications – for several product divisions within the organization. SITA provides software products for the airline industry and 508 compliance was a must.

•Agile Development environment with 2 week sprints, with these tools: JIRA, Microsoft Azure, Sharepoint, Axure, UXpin, HTML/CSS, Sketch, UserSnap, and Subversion (SVN via tortoise)

Freelance Consultant/ UX Designer

6/2015 – 7/2016

Georgia State University – http://www.gsu.edu

1975 Lakeside Parkway, Suite 350, Tucker, Georgia 30084

•I worked with the admissions team to connect Tableau to their database to be able to produce real time reports on data for student enrollment projections for upcoming semesters. We also worked towards creating dashboards of regional area data as we merged from Georgia Perimeter College into Georgia State University.

•Continued support of various divisions via a consulting team lead by Ken Quattlebaum, PMP CSM - Director of Information Systems. (Formerly Georgia Perimeter College - now GSU)

UX/UI Designer 8/2015 – 7/2016 (was furlowed due to annual budget cuts)

Centers for Disease Control (CDC) http://www.atsdr.cdc.gov/dthhs/office_of_director/grasp.html

4770 Buford Hwy NE Atlanta, GA 30341

•Assist CDC-ATSDR's Geospatial Research, Analysis and Services Program (GRASP) teams by designing the UI for different web based applications.

•Designing high-fidelity mockups using Adobe Photoshop for Geospatial Projects at the CDC ATSDR GRASP

Senior Multimedia Developer 11/2012 – 10/2014 (Contract to Perm - was furlowed due to downsizing/reorganization)

Aspen Marketing Services (now Epsilon) - http://www.aspenms.com - https://us.epsilon.com

6 Concourse Pkwy Suite 2500, Atlanta GA 30328 - 770-***-****

•Worked closely with account teams to develop digital strategies for our clients

•Design and testing of user interfaces that we created in UXPin, wireframes, storyboards, animations, creative concepts and working prototypes to meet the clients marketing request Pitched different ideas and solutions to best enhance the outcome of the project

•Remained up-to-date with the latest technologies, 508 compliance and design trends to deliver the best result for our clients and the company

•Agile / Waterfall Development, UX/UI Design, Graphic Design, Website Design, Consultation, Customer Relations, Wireframing, Art Direction, Flash, AS3, Javascript, Dreamweaver, Acrobat, InDesign, Hype HTML5, Keynote, Social Media, Photography, Microsoft Office, PowerPoint, Quicktime, Photoshop, After Effects, Illustrator, Audacity, Illustration, UXPin and Balsamiq Wireframes, HTML

Project Manager / Media Specialist 11/2011 – 10/2012

RR Donnelley - 1201 West Peachtree Street, Suite 2700, Atlanta, GA 30309 - 404-***-****

•Design/create and test interfaces for web, tablet and mobile products.

•Manage a wide range of interactive, web-based projects for RR Donnelley's Creative Strategies interactive team.

•I was also directly involved with the production and development of these projects.

•UX/UI Design, Graphic Design, Website Design, Project Management, Consultation, Customer Relations, Wireframing, Art Direction, Flash, AS3, Javascript, Dreamweaver, Acrobat, InDesign, Hype HTML5, Keynote, Social Media, Photography, Microsoft Office, PowerPoint, Quicktime, Photoshop, After Effects, Illustrator, Audacity, Illustration, Axure and Balsamiq Wireframes, HTML

Technical Support / Tiers 1 & 2 6/2010 – 11/2011

Cbeyond (acquired by: http://www.birch.com)

320 Interstate North Parkaway SE, Suite 300, Atlanta, GA 30339, +1-877-***-****

•Responsible for tier 1 support, until Cbeyond purchased Aretta Communications in 2010

•Became responsible for tier 2 support, once acquired by Cbeyond (the Cloud Services division)

•VOIP, SIP, FreePBX, PBX, Bash, CLI, Integration, Inventory Management

Media Specialist 1/2007 – 6/2010

http://www. HYPERLINK "http://www.novologic.com/" HYPERLINK "http://www.novologic.com/" HYPERLINK "http://www.novologic.com/"Novologic.com - 225 W Oak St, Lawrenceville, GA 30046 - 770-***-****

•Website design / development

•Video storyboards / capture / editing / animation / audio editing

•Flash animations / interactions for web

•Graphic Design / Illustration / Knowledge Management

•E-Learning courseware production: MOODLE / JOOMLA / DRUPAL, UX/UI Design, Graphic Design, Website Design, Consultation, Customer Relations, Wireframing, Art Direction, Flash, Javascript, Dreamweaver, Acrobat, Social Media, Photography, Microsoft Office, PowerPoint, Quicktime, Photoshop, After Effects, Illustrator, Audacity, Illustration, HTML

Motion Graphics Designer 12/2003 – 1/2007

Sony / Convergent / Technicolor - http://www.convergent.com

190 Bluegrass Valley Parkway Alpharetta, GA 30005 - 770-***-****

•Designed Digital Signage Spots for clients: Sony, Arena Media Networks, Murphy USA, Best Buy, Petro Canada, Fedex, and many more

•Process included creating storyboards, gathering assets, creating assets, editing audio, working with various Adobe After Effects plugins to get desired special effects and understanding/review of presented media on a wide range of display devices

Art Director

1999 – 2001

IBM Global Learning Services - 3200 Windy Hill Rd, Atlanta GA 30339

•2001 IBM Globetrotter Award in recognition of World Class Leadership in Learning Services Presented by Steve Rae

•Helped staff and mentor a diverse team of lead graphic designers, graphic designers, production artists, flash designers, 2D and 3D artists and animators, and audio/video personnel, from initial 4 employees to 26 full-time employees and contractors.

•I also helped produce many of the projects that came through our department.

•IBM EADS provided support for all IBM Global Learning Services media requirements; including computer-based training, web-delivered training, instructor-led training print materials, streaming audio and video editing, custom audio studio, digital photography, gaming/simulations, digital video and DVD technology

•Clients: Cingular, Kroger, Allstate, State Farm, Intel, Cisco, US Navy, Phillips, AT&T, Intel, Bristol-Myers Squibb, Wharton, Lucent Technologies, MCI, American Airlines, US Air Force, Norrell Training, etNetworks, NationsBank, and more; “Blue” clients were internal BM Global Learning Services (IT Product Training Services- both classroom and distance - IBM Internal Account Services, e-business and Application Development, Learning Services Network, and Mindspan Services) other internal IBM Divisions worldwide

Graphic Designer

1997 – 1999

IBM / Artz Café –

•Worked on several site designs for various IBM sports sites and other clients.

•I was awarded the 2001 IBM Globetrotter Award in recognition of World Class Leadership in Learning Services Presented by Steve Rae

EDUCATION

Bachelor of Fine Arts in Graphic Design & Art History

Savannah College of Art and Design - 1993

Portfolio can be viewed here: https://www.behance.net/donaldushttps://www.behance.net/donaldus

https://www.linkedin.com/in/donaldcransonclark

https://www.facebook.com/akamushi

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