Customer Service Technical Support

MARGO RIGGS

253-***-**** **********@*****.***

Sacramento, CA

PROFESSIONAL SUMMARY

Dedicated and versatile professional with extensive experience in IT support, customer service, and team leadership. Proven ability to resolve technical issues, manage teams, and handle high-volume customer interactions. Strong communication, organizational, and problem-solving skills with a consistent track record of delivering results in dynamic environments.

CORE SKILLS

Typing Speed: 65 WPM

Technical Support & Troubleshooting

QuickBooks & Microsoft Office Suite (Word, Excel, Access, Outlook)

Call Center & Collections Operations

Customer Conflict Resolution

Team Leadership & Training

Legal Collections & Documentation

High attention to detail

PROFESSIONAL EXPERIENCE

I/T Service Desk Technician

IHSS – Sacramento, CA Oct 2024 – Present

• Deliver technical support to internal users, resolving software, hardware, and network issues efficiently.

• Document service requests and solutions for future reference and analysis.

• Provide user training and collaborate with cross-functional teams to improve IT services.

Team Lead

Walmart Store #5192 – Sacramento, CA Aug 2023 – Oct 2024

• Managed daily store operations and led team members in achieving customer service goals.

• Oversaw inventory, merchandising, and adherence to safety policies.

• Trained and mentored new hires to ensure consistent performance.

Customer Resolutions Agent

PHH Mortgage Jul 2021 – Jul 2022 Rancho Cordova, CA

• Processed adjustments, collections, and patient billing transactions accurately.

• Communicated with patients to resolve outstanding debts and initiated bad debt procedures.

• Maintained and reviewed aging reports to track collections performance.

Customer Service/Negotiation Supervisor

Freedom Financial Network – Sacramento, CA Nov 2005 – Jan 2011

• Supervised a team of 20 in a high-volume call center, resolving customer inquiries and managing debt negotiation processes.

• Maintained detailed account records and collaborated with leadership to improve negotiation tactics.

Legal Collector

Law Offices of Nelson and Kennard Mar 2000 – Jun 2005 Sacramento, CA

• Managed legal collections for defaulted loans, including payment processing and legal document preparation.

• Handled over 100 calls per day and arranged repossessions and writs of execution.

EDUCATION

California State University, Sacramento

Bachelor’s Degree in Progress – English Jan 2019 – Present

Cosumnes River College – Sacramento, CA

Associate of Arts – English May 2019

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