SK
SHARLENE KHAN
********.******@*****.*** 240-***-**** Frederick, United States of America 21702 Dynamic Solution Architect with extensive experience at Deloitte, specializing in user acceptance testing and network troubleshooting. Demonstrates a strong ability to enhance software integration and foster positive client relationships through expertise in Active Directory and effective problem-solving. Proven track record of managing escalated support tickets, delivering timely resolutions that significantly improve service delivery. HP LoadRunner 11.5
Active Directory
Quality Center
ALM Rational Test Suite
Toad
MS-DOS
UNIX
Windows 9x
Windows NT
Windows 2000
Windows XP
Oracle
Microsoft SQL Server
MS Access
Star Team
VSS
Technical documentation
Software integration
Network troubleshooting
User acceptance testing
Remote support
Client relationship management
Problem solving
Software development lifecycle
Deloitte
Solution Architect
05/2021 - 10/2024
Supporting the Social Security Administration with hardware and software troubleshooting associated with the Homeland Security Presidential Directive 12 (HSPD-12) process, systems, and applications. Supporting Microsoft's Enterprise Single Sign-On and responsible for troubleshooting the synchronization to SSA's mainframe applications. Access support for various applications and systems. Utilize the One Identity/TPAM console for secure remote assistance. ActivID, Active Client.
Cisco AnyConnect VPN.
Active Directory.
Install drivers for the printer, fingerprint scanners, and cameras. Adjust Windows IE security settings and Windows registry settings to function with support software.
Thoroughly documenting all calls in the CAPRS (HP Service Manager) ticketing system.
Bomgar Remote Support.
Skype messaging.
Manage and resolve escalated tickets to the ESSO Level II queue for OIS. SARA Support
SUIDA support.
Personal Summary
Technical Skills
Experience
ICF, Baltimore Baltimore
HSPD-12 Help Desk Representative
08/2020 - 05/2021
Supporting Social Security Administration with hardware and software troubleshooting associated with the Homeland Security Presidential Directive 12 (HSPD-12) process, systems, and applications Supporting Microsoft's Enterprise Single Sign On and responsible for troubleshooting the synchronization to SSA's mainframe applications Access support for various applications and systems Utilize One Identity/TPAM console for secure remote assistance ActivID ActivClient
Cisco AnyConnect VPN
Active Directory
Install drivers for printer, fingerprint scanners and cameras Adjust Windows IE security and Windows registry settings to function with support software
Thoroughly documenting all calls in the CAPRS (HP Service Manager) ticketing system
Bomgar remote support
Skype messaging
Manage and resolve escalated tickets to ESSO Level II queue for OIS SARA support
SUIDA support
Onsite eDiscovery Alexandria, VA
UAT/Manual Tester
10/2017 - 09/2019
Partner with Business and technology peers to leverage application knowledge and develop appropriate test strategies', plans and test cases Documentation of UAT Test Scenarios, Test Cases and Test Scripts in ALM Provide input and estimates needed to support project planning Ensure traceability through requirement, test execution and defect management
Maintain quality standards and processes to ensure entry/exit criteria are met for the UAT phase
Perform User Acceptance Testing of the Functional Requirements Report results, test metrics, etc
To the Project Manager and UAT coordinator
Work with all team resources to ensure the quality of delivered software as well as ensuring timely bug resolution
Acted as Scrum Master for Product teams with a focus on guiding the teams towards improving the way they work
Assisted team to remove impediments by having an understanding the control and release processes and Assisted with internal and external communication, improved transparency, and radiated information Built relationship with Product owner and other stake holders to facilitate team's interaction with them
Coached team members on Agile principles and providing general guidance on the methodology
Continuously learned Agile/Scrum techniques and shared findings with the team
Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum- related meetings
Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and management
Updated Jira to provide transparency on product and sprint backlogs Worked with the Scrum Team and the Product Owner to negotiate the minimum viable product for delivery
Gather Performance Non-Functional Requirements
Review Performance Test Plan document created by Performance tester Develop performance Test Script asper Traversal flow document Review performance test script for functional correctness and scripting Standards
Managing team members onshore/offshore with on hand task and dividing work evenly across the team
Review Performance Test Summary Reports and Provide Performance sign off
Create or update files for test scripts
Execute various test runs like Load, Stress, Endurance, Fail Over as per Test plan Gather
Performance statistics on various layers of the application Analyze the performance statistics and provide interim report after each test run
Prepare Performance Test Summary report and provide walkthrough to all key stake holders
Status reporting highlight progress, Issues, risk and mitigation plan Define performance Test Data strategy
Co-ordinate and track the project progress to ensure project delivery Present engagement delivery metrics dashboards
Transform services provided to enable faster time to market, reduced cost and improved delivery to be best in class
T. Rowe Price MD
UAT Engineer
08/2015 - 07/2017
Partner with Business and technology peers to leverage application knowledge and develop appropriate test strategies', plans and test cases Documentation of UAT Test Scenarios, Test Cases and Test Scripts in ALM Provide input and estimates needed to support project planning Ensure traceability through requirement, test execution and defect management
Maintain quality standards and processes to ensure entry/exit criteria are met for the UAT phase
Perform User Acceptance Testing of the Functional Requirements Report results, test metrics, etc
To the Project Manager and UAT coordinator
Work with all team resources to ensure the quality of delivered software as well as ensuring timely bug resolution
in elementary education
Diploma
board of education
Intermediate
of Arts
Bachelors
Scrum Master
Education
Certifications
Medical BIlling and Coding
Early Childhood Development (90 Hrs.)
Available upon request
Title: Performance Test Engineer /QA Analyst/ Manual tester / Solution Architect Citizen of the United States of America
English:
Professional
Urdu:
Professional
Hindi:
Limited
References available upon request.
References
Personal Information
Citizenship
Languages
References