Solution Architect Active Directory

SK

SHARLENE KHAN

********.******@*****.*** 240-***-**** Frederick, United States of America 21702 Dynamic Solution Architect with extensive experience at Deloitte, specializing in user acceptance testing and network troubleshooting. Demonstrates a strong ability to enhance software integration and foster positive client relationships through expertise in Active Directory and effective problem-solving. Proven track record of managing escalated support tickets, delivering timely resolutions that significantly improve service delivery. HP LoadRunner 11.5

Active Directory

Quality Center

ALM Rational Test Suite

Toad

MS-DOS

UNIX

Windows 9x

Windows NT

Windows 2000

Windows XP

Oracle

Microsoft SQL Server

MS Access

Star Team

VSS

Technical documentation

Software integration

Network troubleshooting

User acceptance testing

Remote support

Client relationship management

Problem solving

Software development lifecycle

Deloitte

Solution Architect

05/2021 - 10/2024

Supporting the Social Security Administration with hardware and software troubleshooting associated with the Homeland Security Presidential Directive 12 (HSPD-12) process, systems, and applications. Supporting Microsoft's Enterprise Single Sign-On and responsible for troubleshooting the synchronization to SSA's mainframe applications. Access support for various applications and systems. Utilize the One Identity/TPAM console for secure remote assistance. ActivID, Active Client.

Cisco AnyConnect VPN.

Active Directory.

Install drivers for the printer, fingerprint scanners, and cameras. Adjust Windows IE security settings and Windows registry settings to function with support software.

Thoroughly documenting all calls in the CAPRS (HP Service Manager) ticketing system.

Bomgar Remote Support.

Skype messaging.

Manage and resolve escalated tickets to the ESSO Level II queue for OIS. SARA Support

SUIDA support.

Personal Summary

Technical Skills

Experience

ICF, Baltimore Baltimore

HSPD-12 Help Desk Representative

08/2020 - 05/2021

Supporting Social Security Administration with hardware and software troubleshooting associated with the Homeland Security Presidential Directive 12 (HSPD-12) process, systems, and applications Supporting Microsoft's Enterprise Single Sign On and responsible for troubleshooting the synchronization to SSA's mainframe applications Access support for various applications and systems Utilize One Identity/TPAM console for secure remote assistance ActivID ActivClient

Cisco AnyConnect VPN

Active Directory

Install drivers for printer, fingerprint scanners and cameras Adjust Windows IE security and Windows registry settings to function with support software

Thoroughly documenting all calls in the CAPRS (HP Service Manager) ticketing system

Bomgar remote support

Skype messaging

Manage and resolve escalated tickets to ESSO Level II queue for OIS SARA support

SUIDA support

Onsite eDiscovery Alexandria, VA

UAT/Manual Tester

10/2017 - 09/2019

Partner with Business and technology peers to leverage application knowledge and develop appropriate test strategies', plans and test cases Documentation of UAT Test Scenarios, Test Cases and Test Scripts in ALM Provide input and estimates needed to support project planning Ensure traceability through requirement, test execution and defect management

Maintain quality standards and processes to ensure entry/exit criteria are met for the UAT phase

Perform User Acceptance Testing of the Functional Requirements Report results, test metrics, etc

To the Project Manager and UAT coordinator

Work with all team resources to ensure the quality of delivered software as well as ensuring timely bug resolution

Acted as Scrum Master for Product teams with a focus on guiding the teams towards improving the way they work

Assisted team to remove impediments by having an understanding the control and release processes and Assisted with internal and external communication, improved transparency, and radiated information Built relationship with Product owner and other stake holders to facilitate team's interaction with them

Coached team members on Agile principles and providing general guidance on the methodology

Continuously learned Agile/Scrum techniques and shared findings with the team

Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum- related meetings

Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and management

Updated Jira to provide transparency on product and sprint backlogs Worked with the Scrum Team and the Product Owner to negotiate the minimum viable product for delivery

Gather Performance Non-Functional Requirements

Review Performance Test Plan document created by Performance tester Develop performance Test Script asper Traversal flow document Review performance test script for functional correctness and scripting Standards

Managing team members onshore/offshore with on hand task and dividing work evenly across the team

Review Performance Test Summary Reports and Provide Performance sign off

Create or update files for test scripts

Execute various test runs like Load, Stress, Endurance, Fail Over as per Test plan Gather

Performance statistics on various layers of the application Analyze the performance statistics and provide interim report after each test run

Prepare Performance Test Summary report and provide walkthrough to all key stake holders

Status reporting highlight progress, Issues, risk and mitigation plan Define performance Test Data strategy

Co-ordinate and track the project progress to ensure project delivery Present engagement delivery metrics dashboards

Transform services provided to enable faster time to market, reduced cost and improved delivery to be best in class

T. Rowe Price MD

UAT Engineer

08/2015 - 07/2017

Partner with Business and technology peers to leverage application knowledge and develop appropriate test strategies', plans and test cases Documentation of UAT Test Scenarios, Test Cases and Test Scripts in ALM Provide input and estimates needed to support project planning Ensure traceability through requirement, test execution and defect management

Maintain quality standards and processes to ensure entry/exit criteria are met for the UAT phase

Perform User Acceptance Testing of the Functional Requirements Report results, test metrics, etc

To the Project Manager and UAT coordinator

Work with all team resources to ensure the quality of delivered software as well as ensuring timely bug resolution

in elementary education

Diploma

board of education

Intermediate

of Arts

Bachelors

Scrum Master

Education

Certifications

Medical BIlling and Coding

Early Childhood Development (90 Hrs.)

Available upon request

Title: Performance Test Engineer /QA Analyst/ Manual tester / Solution Architect Citizen of the United States of America

English:

Professional

Urdu:

Professional

Hindi:

Limited

References available upon request.

References

Personal Information

Citizenship

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Contact this candidate