Project Management Senior

Anita Calhoun – MBA, CSM

313-***-**** ****************@*****.*** 217 Longfellow Way, Simpsonville, SC 29681

Senior Project Management Professional

Project Manager Business Analyst Consultant Specialist Implementation Specialist

Solutions-driven and Technologically Advanced Senior Project Management Professional with 18+ years of rich track record in project management (Agile, Waterfall, SDLC, RUP and RAD methodologies) and implementation across automotive, healthcare services, system development, business and information technology environments. Demonstrated capabilities in executing well defined plans and adhering to project schedules thus ensuring efficiency, strong understanding of database technologies, software development, and web based application design, metrics and advanced mobile development. Leverage technical, business and financial insight to communicate effectively with client executives and their respective teams. Managed project teams both internal and external outsourcing from other countries. Functioned on various budget projects ranging from 50K to 500+ Million within deadline and budget and financial constraints. Solid team leadership and communication capability to guide top-performing project teams to thrive in demanding environments that requires special attention to timelines, commitments, and budget finances. Strengthening relationships to accomplish different processes simultaneously by functioning with the entire team. Promote and implement changes to identify and manage detailed communication to ensure efficiency and value for overall company improvement.

Areas of Expertise

Project Management • Process Improvement • Strategic Planning • Program Management • Business Analysis • Team Building

Business Development and Management • Resource Planning and Allocation • Organizational and Interpersonal Skills • Information Technology Management • Requirements Gathering and Analysis • Agile and Waterfall Project Management Methodologies

• Financial Risk Management • Change Management • Resource Management • Dashboard Development

• Budget and Financial Management

Professional Experience

SEEKING JOB OPPORTUNITIES January 2024 – Current

REAL DIGITAL TALENT/ CONSULTANT – BIRMINGHAM JEFFERSON October 2023 – January 2024

COUNTY TRANSIT AUTHORITY (BJCTA)

Provided client with newly created business strategy which tailored to the company and its business needs.

Created master timeline and prepared business proposals for suggested improvements.

Tracked and monitored progress with architects and business analysts on the dashboard development for multiple bus routes.

SEEKING JOB OPPORTUNITIES April 2023 – October 2023

COMPLETED MASTERS OF SCIENCE - DAVENPORT UNIVERSITY September 2022 – April 2023

Minor Information Technology

FORD MOTOR COMPANY / (CONTRACTED THROUGH HTC GLOBAL) MI April 2022 – September 2022

PROJECT MANAGER/IMPLEMENTATION SPECIALIST

Developed the OGC (Office of General Council) process for the Legal team to create a streamline process for updating PI Supplement and GDPR Addendums to all Ford suppliers using the Global Supplier Portal Tool.

Identified with Purchasing all active agreements in which Personal Information is being shared with a supplier

Create list to Identify active agreements (internal and external) (not subject to renew in 2022) which will require direct supplier contact via email:

Coordinate and cross-reference existing lists used in previous agreement remediation project

Created the process for the Remediation Project

Completed banner for Ford’s PI Supplement and GDPR Addendum

Circulate (initial & follow-up) notifications to selected suppliers

Set up an email cadence for follow-up notifications to supplier’s who do not respond to initial notification

Track project progress and prepare status reports as requested

Communicated with buyers and vendors for budget, financial, PO and invoices tracking.

Identified, analyze and resolve issues as it related to billing and involving.

FORD MOTOR COMPANY / (CONTRACTED THROUGH ADVANTAGE TECHNOLOGY) MI July 2019 – April 2022

IMPLEMENTATION SPECIALIST

Developed the Connected (VHA) Vehicle Health Alert Dashboard for both internal and external visibility. Led project team with the implementation of key performance indicators, which drives customer loyalty, provides customer assurance to monitor all the elements of VHA, Prognostics and data to assure the dealers ecosystem is working as expected. Also so worked closely with offshore India team to ensure the dashboard is being monitored for efficiency through data development. Perform project based testing activities including the development of the design verification plan, coordination of test activities, execution and reporting of results to ensure a high level of quality is reached prior to implementation.

Led weekly touch point meeting with leadership and onshore and offshore management teams

Increased engagement and service loyalty traffic

Increased oil change loyalty from 5% down to 0% oil life

Post service leads to dealer launch - additional improvements over oil life range

Launched Oil Life, Tire Slow Leak, Scheduled Maintenance metrics for Europe, NA and Canada

Utilize Rally and Jira to track progress with the team while prioritizing deliverables

AUTODESK / (CONTRACTED THROUGH Rose International) NOVI, MI September 2018 – January 2019

RESOURCE MANAGER

Monitored and control company resources and budget financial portfolios. Interfaced with the internal team to schedule consultants to projects for customer business and development. Primarily focused on identifying capacity, skill and availability for the AMER and EMEA projects thru the consulting delivery. Work with Power BI to develop reports for resources to determine capacity to manage forecasts that could impact staffing commitments.

Identified proper resource availability and capabilities

Lead weekly discussion with executive on quarterly budget, forecast and resource availability

Prepared and distributed standardized weekly/monthly/quarterly reports

Design, developed and generated adhoc reports in response to requests from management

FCA / (CONTRACTED THROUGH System Technology Group) AUBURN HILLS, MI July 2018 – August 2018

PROJECT MANAGER

Managed cross-functional teams to coordinate the technical implementation between Salesforce and Genesys to meet requirements to rollout the PureEngage cloud to the FCA’s platform through implementation using Service Now. Facilitated the communication between both suppliers to consolidate the telephony infrastructure of all contact centers into a single entity to be managed by FCA. Also worked with Salesforce Service Cloud team to facilitate global case management, replacing ECCI (Agent Workbench) for all domains. Responsible for the provisioning and configuration of the required component to support and enable inbound voice call routing and screen pop capabilities including CTI data validation. Monitor unit testing, system and integration testing for quality assurance.

Maintained project work plans, risk and budget mitigation plans

Report project status to business and ICT steering committee

Drive approval of project deliverables from defined stakeholders

Develop communication plan and communicate status update to senior management

Track deliverables using Rally for each iteration for end to end testing

Assisted with implementation, documentation and utilized the Service Now platform to meet specific business needs to support ITIL and business processes.

FLAGSTAR / (CONTRACTED THROUGH Rumba Solutions) TROY MI Apr 2016 – May 2018

PROJECT MANAGEMENT PMO

Worked in the PMO/Change Management to help identifying and mitigating process improvement processes for the overall organization structure to help enhance better objective by managing budget and project scopes to better help teams focus strategically on their projects. Work with all business units as a single point of contact for daily interaction, escalation of issues while promoting transparency to support project development and certify changes that affect continuous improvement and support. Tracked and monitored financial reports for actual to budgeted comparison for labor hours and dollars, operating and capital costs. Mentor project managers by leading complex work break down sessions that helped them identify project deliverables, milestone, tasks dependencies and the critical path. Developed and compile weekly budget reports and dashboard for all company business units while highlighting risks and issues for the financial management team to assess the health of each project.

Provide direct supervision to managers and team members how to refine day-to-day processes to effectively change results and improve, quality and effective portfolio management.

Initiate workflow for waterfall and agile projects requested by the business to determine a more manageable scope, budget timeline.

Track and report on project status report and project plan utilizing Clarity to monitor project status, issues, risks and budget.

Manage scope, schedule business relations and resource tracking activities on low to high rigor projects.

Forecast projects thru Clarity to help ensure that projects stay within budget and resources were not over allocated.

ONSTAR / GM (CONTRACTED THROUGH TekSystems) WARREN MI Mar 2014 – Dec 2015

CONSULTANT SPECIALIST

Identified gaps in decommission process to improve overall business continuity outcome. Functioned with capacity team to collect information on capacity, usage, and performance, business demand, decommissioning roadmap for virtual and physical servers. Operated with migrations professional staff to create standards, practices, and templates to enhance the overall quality of project deliverables. Communicated clearly with architects, global team and change management to ensure consistency between demand and supply factors for VM ware and servers. Deployed and managed entire virtual and physical server retirement storage capacity. Directed the Information Lifecycle Management (ILM) data archiving project team through guidance in all aspects of database technology strategy, deployment monitoring and operations of GM databases. Reduced risk / optimize IT operations via design support of critical components of ILM solution that include database to database archiving, database to file archiving, query design, records management consolidated archive and advanced analytics.

Performed financial analysis and forecasting to ensure proper documentation meet GM process and procedures.

Worked with management and project team to develop financial risk mitigation strategies by identifying project risks and dependencies and recommend corrective actions.

Collected business requirements, specifications, re-create test plans, obtain signoff on ILM specifications by functioned with solution architects and developers moreover interconnected the client, development/projects team and third parties.

Developed several applications and infrastructures solutions for the data center by using potential development plans and using waterfall and RUP methodology.

Determined database capacity management program goals, requirements, work flow and ensure its successful execution for infrastructure data center implementation.

Led the ILM data archiving, security and legal teams to improve their process by streamlining purge activities and determine an approach for archival and retrieval of the data.

Identify risks that involved data center enterprise and provided advice regarding risk mitigation, best practices, operations cost reduction, and business development.

Identify changes and work team and communicate to change management team to track project activities, risks and issues.

PROJECT MANAGER

Prepared servers decommissioned for build and rebuild while monitoring storage capacity. Facilitated the deployment implementation for OnStar from current XP environment to Windows 7 environment to all team leads and advisors that currently utilize Internet access. Communicated progress daily to senior management on the issues within the different call centers in Charlotte NC, Oshawa CA, Makati MX and Warren Tech Center. Managed the expediting of the decommissioned and disposing of the 4600 desktops before assuring the virtual desktop infrastructure devices (VDI) were in place and properly working. Supervised the technicians on the changeover of the new VDI units to the team lead and advisor workstations.

Guaranteed that the capacity analysis dashboard records are up to date. Coordinated work with the distribution architectural planning and global team to ensure appropriate allocation of resources, to meet the capacity demands, as per the set goals and plans.

Accomplished all aspects of Information Management and GM data archiving team concerns, which included client-facing applications, internal business applications, and general communication infrastructure.

Forecasted the uncertainties, deficiencies and threats to prepare reservations plans to meet demands without interruptions or delays for the new infrastructure for the development of the data center.

COMERICA (CONTRACTED THROUGH W3R Consulting) AUBURN HILLS, MI Oct 2012 – Nov 2013

SENIOR PROJECT LEAD

Developed applications libraries on SharePoint to store documents for the company to easily access obsolete application technology. Created and published weekly status reports on application development project tasks and deliverable progress. Communicated status updates to leadership while delivered corrective actions for risks and issue that were associated to the project's application development. Accomplished resource-planning capacity thru SharePoint for future business requirements to minimize cost and risks. Monitored development project activities and advised staff of issues due to resource availability. Established many change management strategies, conduct stakeholder analysis, impact assessments and devise appropriate plans.

Successfully implemented potential risk strategies resulted in minimizing the exposure to any risk associated with the project lifecycle.

Developed exception forms for the Technology Lifecycle project applications for all obsolete and existing operating middleware, hardware, and application technologies.

MYCROFT INC. SOUTHFIELD, MI Sep 2011 – Aug 2012

SENIOR PROJECT MANAGER

Accompanied Scrum sessions with development team to review milestone planning with the Ally’s Dealer IAM Project Management Team to discuss any new CRs, risks and issues associated with project using agile project management Methodology. Proactively managed system development, implementation and risk via the use of SDLC. Completed cost and schedule functions, which included developing cost estimates and work breakdown structure (WBS), project performance analysis and forecasting, cost report preparation, monitored budget, actual project forecast, and resource hours using MS Project. Developed several detailed risk analysis reports and assessments to top management by analyzed documents, statistics and reports. Developed statement of work agreements for budgets with the external suppliers and the project’s financial team.

Sustained continuous alignment of program scope with strategic business objectives and goals, more over made appropriate and best suited recommendations to modify the program to enhance entire effectiveness toward the business result or strategic intent.

Magnificently administered New York and Ireland as well as Global teams to implement UI development and assist with creating enhancements to optimize user experience. Directed project budgets at this company from small to large 50K to 500k budgets.

Used the Scrum Master Framework methodology and directed daily scrum sessions, iterative, backlog and sprints coordination with lead technology teams to develop strategies that utilize existing infrastructure to provide enhanced defense to system attacks.

BLUE CROSS BLUE SHIELD (CONTRACTED THROUGH W3R Consulting) DETROIT, MI Apr 2011 – Sep 2011

PROJECT LEAD

Efficiently reported out to the external Bloom clients of the group interfacing activities and reported status updates to the Core Team on all issues and risks related to the pilot by using MS Project schedule to help keep track resources and project deliverables from plan through the execution phase and advising senior managers on the potential risks of a project. Developed and administered lists and document libraries through SharePoint site to actively track documents related to the GlidePath team.

Accomplished and developed project plan for new GlidePath Defined Contribution Pilot. Defined the potential process business goals and success criteria for the Business Requirement Document (BRD).

COMERICA (CONTRACTED THROUGH W3R Consulting) SOUTHFIELD, MI Sep 2010 – Apr 2011

SENIOR BUSINESS ANALYST

Generated, documented, validated as well as managed business and system requirements from the top management like business owners. Translated business needs into technical specifications which used to develop technical designs. Conversed that documented business need to the IT department in a clear and concise manner. Accountable for developing business impact analysis review of business continuity plans and working stakeholders to understand business and architecture needs.

Developed and implemented detailed MS project schedule to monitor the progress, financial risk and issues of the project timing and stay within 30K budget.

ALLY (CONTRACTED THROUGH Vaco Technologies) DETROIT, MI Apr 2010 – Aug 2010

SENIOR PROJECT ANALYST

Verified client requirements and business needs of project objectives and milestones via email and stakeholder meetings. Confirmed all artifacts complied with corporate SDP-21 policy and guidelines and reviewed all the appropriate GAP analysis of business rules, business and system process flows, user administration, and requirements. Communicated the MS Project timeline to project management teams by utilized SharePoint tool. Controlled the scheduled tasks and resource allocation thru SharePoint for the status of projects currently running.

Analytically used clarity to track and detect project’s progression, used reporting, dashboard, risk and issues feature in Clarity to keep executives and project team informed of project status.

Productively strategized project scope and specification documents to clearly converse the project roadmap and creates MS Project WBS to keep track of project deadlines and milestones.

Professional Education and Certification

Master Degree / Information Technology, Davenport University, Grand Rapids, MI 2023

Health Care Management Certificate, Davenport University, Grand Rapids, MI 2016

Master Degree/ Strategic Management, Davenport University, Grand Rapids, MI 2013

Bachelor Degree/Business Management, Davenport University, Grand Rapids, MI 2011

Certified Scrum Master (CSM), (000182142) 2012

Technical Skills

Caliber MS Excel Lotus Notes C++ WERS MS Project PMP Certificate Clarity SDLC (System Development Life Cycle) MS Visio MS Access RUP (Rational Unified Process) SharePoint MS PowerPoint ILM Training MS Word Data Analysis ADD RAD (Rapid Application Development) PowerBI Alteryx Designer Teradata

Kerberos Ticket Manager Hadoop Hive Bluescape Rally Service Now

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