Security Officer Customer Service

PARAKO FESAGAIGA

Tacoma, WA *****

**************@*****.*** / 562-***-****

SUMMARY

Seasoned security team member with advanced understanding of facility, grounds, personnel and asset security practices. Highly observant and diligent with high integrity, strong attention to detail and excellent problem-solving abilities. SKILLS

Working with others

Communication

Detail Oriented

Organized

Customer Service

Helping towards team oriented goals

Calming situations down

Incident Reporting

Situational Awareness

Facility Security

Perimeter Patrol

Property Patrol

Report Writing

CCTV Tracking

CCTV Monitoring

Maintaining Confidentiality

Interior and Exterior Patrol

General Security

EXPERIENCE

Unarmed Security Officer / Allied Universal Security Services - Tacoma, WA 10/2023 - Current Guarded entrances and exits against unauthorized entry. Greeted visitors upon arrival at the facility and directed them accordingly. Maintained logs of all security related incidents and wrote detailed reports for management review. Monitor CCTV to prevent break-ins, theft, and vandalism of property Operated two-way radios for communication with headquarters personnel when necessary. Monitored entrances, exits and other points of access to ensure safety of people and property. Surveyed multiple CCTV feeds to closely monitor important areas on grounds. Verified employee identification cards prior to allowing entry into restricted areas. Performed regular patrols of parking lots and garages to identify any potential threats or hazards. Patrolled assigned areas to detect suspicious activities and persons. Inspected buildings periodically for signs of intrusion or damage. Responded promptly to emergency situations using appropriate resolution strategies. Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.

Conducted security checks on staff entering or leaving the premises. Maintained high levels of alertness throughout shifts. Security Officer / Securitas - Federal Way, WA 06/2022 - 10/2022 Safety for clients and patience

Working with others

Dealing with unhappy people

PF

Securing areas

Communicating with coworkers.

Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance. Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas. Maintained accurate logs of all security related activities. Secured personnel and premises by inspecting buildings and patrolling property. Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises. Addressed problems quickly and reported clear information while working under minimal supervision. Monitored surveillance cameras and responded to suspicious activity. Checked for safety hazards and took corrective action when necessary. Monitored premises and recorded activity in daily officer reports. Provided escorts for visitors as needed throughout the facility. Reported safety hazards for remediation response.

Participated in training sessions to stay up-to-date on current security trends and best practices. Adhered to post orders while maintaining a visible presence around the property. Checked footage and live feeds from surveillance cameras for trespassers and criminal activity. Cashier / Noil USA - Long Beach, CA 01/2022 - 05/2022 Maintenance

Stocking

Sanitizing areas

Customer Service

Accepted cash and credit card payments, issued receipts and provided change. Collected payments and provided accurate change.

Greeted customers and answered any questions they had about the store's products and services. Performed other duties as assigned by management.

Stocked shelves with merchandise when needed.

Issued receipts, refunds, credits or change due to customers. Trained new team members in cash register operation, stock procedures, and customer services. Processed sales transactions to prevent long customer wait times. Mear/Produce Associate / Walmart - Stockton, CA 12/2020 - 03/2021 Quality Control

Working with others

Helping customers

Sudden change in goals.

Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.

Maintained cleanliness of work area throughout shift, including sweeping floors and wiping down surfaces. Lifted heavy boxes of produce when required during stocking activities. Assisted customers in locating requested items, providing product knowledge and making suggestions when appropriate.

Restocked produce and removed expired or damaged merchandise. Inspected products for quality assurance, removing any damaged or spoiled items from inventory. Utilized pallet jack to move large quantities of produce from receiving area into storage areas. Checked prices and located products for customers. Cleaned shelves and restocked with new inventory when products stock ran low. Operated balers and power jacks

Assisted customers with product, promotion and policy information. Greeted customers and provided immediate and courteous service. Restocked shelves with new merchandise as it arrived in the storeroom. Followed instructions to properly arrange merchandise items. EDUCATION AND TRAINING

High School Diploma 05/2020

Ronald E. McNair High School - Stockton, CA

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