Nelotie Fugon
786-***-**** *************@*****.***
PROFESSIONAL SUMMARRY
• Self-motivated professional with years of experience in customer service and team management. Excellent organizational and communication skills contribute to high levels of efficiency and productivity.
• Proven record of resolving complex customer issues and implementing workable solutions.
• A strong sense of urgency ensures customer satisfaction and improved retention.
• Ability to maintain professional demeanor in challenging situations
• Ability to organize/prioritize workload and work in a fast-paced environment.
• Excellent written/verbal communication skills and the ability to professionally interact with professionals, clients, and staff.
• Proven work ethic.
• Proficient with Microsoft Word, Outlook, and Excel, Salesforce, Teams PROFESSIONAL EXPERIENCES
GENERAL MANAGER - CHEZKATU RESTAURANT (MIRAMAR, FL) 12/2018 to 4/2024
• Ensuring the delivery of high-quality products or services to meet customer satisfaction and retention
• Leading, motivating, and recruiting a high-performing management team while ensuring staff development and succession planning.
• Budget Management & Cost Control
• Handle call ins, online, and walk in orders.
• Organizing and maintaining a clean, safe, working environment. DCF-DEPARTMENT OF CHILDREN AND FAMILIES (STATE OF FLORIDA) 08/23- PRESENT, – ESS (ECONOMIC SELF SUFFIENCY SPECIALIST I )
-PROCESS DATA
-HANDLE A HIGH VOLUME OF WORK THAT IS DEADLINE-DRIVEN
-PRIORITIZE, PLAN, AND PROJECT WORK, WHILE BEINNG FLEXIBLE TO CHANGES IN PROGRAM POLICY AND COMPUTER SYSTEMS. APPLICATION PROCESSING,CASE STATUS.
-ADHERE TO DATA PRIVACY LAWS AND GUIDELINES TO ENSURE CONFIDENTIALITY.
-MAINTAIN AND UPDATE EXISTING DATA RECORDS AS REQUIRED.
-CONFIDIENTALITY WITH CUSTOMER’S PRIVATE INFORMATIONS. EDUCATION
High School Diploma 06/ 2016
SACM- SOMERSET ACADEMY CENTRAL MIRAMAR
BROWARD COLLEGE- 07/2024-PRESENT
CURRENTLY ENROLLED FOR NURSE PRACTITIONER.
AWARDS
• Peak Performer Award- for exceeding customer quality 07/ 2020 standards and quality assurance of 100%.
• Leadership and management award.
LANGUAGES
Creole: Native Language
French: Upper Intermediate in Comprehension, Novice Speaker, Mastery levels in Reading and Writing
English: Mastery levels in Comprehension, Speaking, Reading, and Writing. REFERENCES
Katrina Dolcine
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ChezKatu Founder & CEO
Margareth Rose Bouloute
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LPN
Team Select, Agency
DCF-DEPARTMENT OF CHILDREN AND FAMILIES
NOHELIA JUAREZ
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