Customer Service General Manager

Nelotie Fugon

786-***-**** *************@*****.***

PROFESSIONAL SUMMARRY

• Self-motivated professional with years of experience in customer service and team management. Excellent organizational and communication skills contribute to high levels of efficiency and productivity.

• Proven record of resolving complex customer issues and implementing workable solutions.

• A strong sense of urgency ensures customer satisfaction and improved retention.

• Ability to maintain professional demeanor in challenging situations

• Ability to organize/prioritize workload and work in a fast-paced environment.

• Excellent written/verbal communication skills and the ability to professionally interact with professionals, clients, and staff.

• Proven work ethic.

• Proficient with Microsoft Word, Outlook, and Excel, Salesforce, Teams PROFESSIONAL EXPERIENCES

GENERAL MANAGER - CHEZKATU RESTAURANT (MIRAMAR, FL) 12/2018 to 4/2024

• Ensuring the delivery of high-quality products or services to meet customer satisfaction and retention

• Leading, motivating, and recruiting a high-performing management team while ensuring staff development and succession planning.

• Budget Management & Cost Control

• Handle call ins, online, and walk in orders.

• Organizing and maintaining a clean, safe, working environment. DCF-DEPARTMENT OF CHILDREN AND FAMILIES (STATE OF FLORIDA) 08/23- PRESENT, – ESS (ECONOMIC SELF SUFFIENCY SPECIALIST I )

-PROCESS DATA

-HANDLE A HIGH VOLUME OF WORK THAT IS DEADLINE-DRIVEN

-PRIORITIZE, PLAN, AND PROJECT WORK, WHILE BEINNG FLEXIBLE TO CHANGES IN PROGRAM POLICY AND COMPUTER SYSTEMS. APPLICATION PROCESSING,CASE STATUS.

-ADHERE TO DATA PRIVACY LAWS AND GUIDELINES TO ENSURE CONFIDENTIALITY.

-MAINTAIN AND UPDATE EXISTING DATA RECORDS AS REQUIRED.

-CONFIDIENTALITY WITH CUSTOMER’S PRIVATE INFORMATIONS. EDUCATION

High School Diploma 06/ 2016

SACM- SOMERSET ACADEMY CENTRAL MIRAMAR

BROWARD COLLEGE- 07/2024-PRESENT

CURRENTLY ENROLLED FOR NURSE PRACTITIONER.

AWARDS

• Peak Performer Award- for exceeding customer quality 07/ 2020 standards and quality assurance of 100%.

• Leadership and management award.

LANGUAGES

Creole: Native Language

French: Upper Intermediate in Comprehension, Novice Speaker, Mastery levels in Reading and Writing

English: Mastery levels in Comprehension, Speaking, Reading, and Writing. REFERENCES

Katrina Dolcine

********************@*****.***

786-***-****

ChezKatu Founder & CEO

Margareth Rose Bouloute

************@******.***

LPN

Team Select, Agency

305-***-****

DCF-DEPARTMENT OF CHILDREN AND FAMILIES

NOHELIA JUAREZ

*******.******@***********.***

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