Security Officer Office Manager

HEIDI VICENTE

**** ***** **

Menasha, WI *****

Email: **********@*****.***

Ph: 715-***-****

Work Experience

Security Officer/Officer Manager

E & S Security, LLC

April 2022 – Present

As a State licensed Security Officer work for contracted businesses. Responsibilities include but are not limited to business building and property control, assisting with property surveillance, and contacting law enforcement if suspicious activity is seen. Working crowd control at concert venues, banquet halls and various other venues. As Office Manager I assisted in contacting clients to make sure staff was meeting clients needs. I also billed clients for services and followed up to make sure payments were received.

Field Merchandiser

Pilot Corporation/Stamart/Flying J/Mr Fuel

June 2021 - October 2021

Remodel stores and reset products for clients throughout the United States

- Meet merchandising and marketing objectives for assigned store.

- Maintained strong customer relationships to support business growth.

Master Merchandiser

Driveline Retail Merchandising - Wisconsin

July 2020 to June 2021

Strategized the setup of new store merchandise and reset products for clients such as Dollar General throughout state.

- Meet merchandising and marketing objectives for assigned product category goals and objectives.

- Maintained strong customer relationships to support business growth

Merchandiser

SRS - Wisconsin

June 2020 to June 2021

- Meet merchandising objectives for assigned projects in timely manner within specified time frame.

- Maintained strong customer relationships to support business growth

Merchandiser

Premium Retail Services - Wisconsin Rapids, WI

July 2018 to January 2019

Strategized the setup of new store merchandise and reset products as part of Premiums Wal-Mart team. Working throughout Wisconsin and Minnesota.

- Met merchandising and marketing objectives for assigned product category goals and objectives.

- Maintained strong customer relationships to support business growth.

Manufacturing Associate

McCain Foods USA - Wisconsin Rapids, WI

February 2017 to February 2017

Packaging, processing, trimming, Quality Assurance of many different potato products.

Merchandising Specialist

Best Buy - Plover, WI

March 2015 to September 2016

Merchandise designated areas, up stocks merchandise to ensure department is continually stocked and replenished and confirms the accuracy and timeliness of implementing special program guidelines. Arranges product according to planogram specifications. Performs ad set, price change, clean & bright, functionality and farming duties. Ensure check-out lanes are set with proper product in each line. Assist customers in locating products.

District Manager

Driveline Retail Merchandising - Wisconsin, Minnesota, Michigan

January 2014 to August 2014

Oversaw approximately 125 Merchandisers throughout my district, which covered parts of Wisconsin, Minnesota and Upper Michigan.

- Recruit, train and re-train Merchandisers on an ongoing basis.

- Maintain a basic knowledge of all active clients within district.

- Manage district costs including drive time, mileage, overtime and additional time.

- Build and maintain relationships with Driveline Retail Merchandising clients, store managers and regional managers.

- Complete store level Merchandiser responsibilities on a consistent basis to main appropriate merchandising knowledge.

Master Merchandiser

Driveline Retail Merchandising - Wisconsin, Minnesota, Iowa

February 2013 to January 2014

Strategized the setup of new store merchandise and reset products for clients such as Wal-Mart, Kmart, Dollar General, Family Dollar, and Super America throughout this tri-state region.

- Met merchandising and marketing objectives for assigned product category goals and objectives.

- Maintained strong customer relationships to support business growth.

Reset Merchandiser

Convergence Marketing - Wisconsin

January 2013 to January 2014

- Completed fixture installation and graphics according to planograms for clients: Wal-Mart, Ulta, Shopko, Kohls, Target and Kmart..

- Consistently created highly dynamic environment full of innovative display and merchandising techniques.

- Proven execution of merchandising standards and completing deliveries and resets on schedule.

Other Merchandising

SPAR, SASR, TIE, Beam Team

Skills: Microsoft Office (20+ years), Call Center, Customer Care, Customer Service, Customer Support, Planograms, Merchandising, Inventory Control, Manufacturing, Photography

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