Customer Service Representative
Resume:
Apr ****– Dec 2018
Monique Lopez
**** ****** ***, ***** ** 10460
917-***-**** • *.**********@*****.***
Work Experience
BDC REP
PEPE AUTO GROUP
Responsibilities:
- Answer and manage a multi-line phone system, routing calls and accurately transcribing messages.
- Maintain organized records, appointment schedules, and general administrative documentation.
- Collaborate with cross-functional teams to ensure seamless daily operations.
- Provide support to fellow team members and contribute to a positive and productive work environment.
- Demonstrate strong verbal and written communication abilities.
- Adhere to a professional work ethic and demonstrate a willingness to learn and develop new skills.
- Possess the ability to multitask and maintain organization in a fast-paced and dynamic work setting.
- Familiarity with CDK/ADP systems.
Customer Service Representative
POPULAR INSURANCE AGENCY - Bronx, NY
• Managed, assessed and followed up with client complaints
• Collaborated with team members on improvement strategies; significantly increasing customer satisfaction
• Provided information to the public on products, discounts and various services
• Generated sales leads that developed new customers and enhanced relationships with current customers
•
Identified and assessed the needs of clients to achieve customer satisfaction Package Handler
FedEX – Bronx, NY
Jan 2015 – Apr 2017
Sep 2003 - Jun 2007
Sept 2016 - Apr 2017
• Loading and unloading trucks
• Sorting of packages
• Scanning
• Carrying and placing packages
Freelance Nanny/ Babysitter
The Morgan Family, New York, NY.
• Caring for five children, ranging in age from six months to nine years old, for over two years
• Creating a nurturing environment with engaging activities and providing continuous access to the outdoors
• Engaging children through educational games and puzzles
• Assisting school-aged children with homework and school assignments
• Commuting children to and from school, appointments, and entertainment venues
• Maintaining precise daily records of each child’s individual activities, behaviors, meals, and naps
References
Gilda Lugo 646-***-****
Manuel Cruz 917-***-****
kenzea enukidze 917-***-****
Education
H.S Diploma
Christopher Columbus High School- Bronx, NY Liberal Arts Lehman College Bronx, NY
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COMMUNITY INVOLVEMENT
• Volunteer, Part of The Solution (2016- Present)
• Volunteer, Family Homeless Shelter Facility (2017- Present) ADDITIONAL SKILLS
Proficient in Microsoft Office, possessing flexibility and communication skills, adept at addressing child developmental needs, and capable of solving complex problems. Demonstrates reliability and adaptability to flexible schedules.
Contact this candidate