Customer Support Service

Rameisha Stevenson

********@*****.*** Remote Customer Support Logistics Admin

About Me

Warm, compassionate, and detail-oriented communicator with a passion for helping people feel seen, heard, and supported. Experienced in logistics, inventory, and administrative support, and in customer service, seeking a remote role where I can bring clarity, empathy, and calm energy to every interaction. My personal saying is there’s nothing too big, nothing too hard and nothing’s impossible when it comes to me, I don’t just get the task don’t I be proactive and go above and supersede any and everything expectations given. I don’t give it just it enough, I give it my all.

Skills

- Empathetic communication

- Active listening

- Chat/email etiquette

- Documentation & scheduling

- Google Workspace, Slack, Canva

- Multitasking & organization

- Inventory & logistics management

Experience

Head Manager of Logistics and Inventory – Prime HVAC and Appliances (Mar 2024 – Present)

- Maintained inventory records and managed supply logistics

- Oversaw order fulfillment and warehouse organization

- Led internal systems to track assets and shipments

Assistant Manager – Trucking Business (Jan 2023 – Mar 2024)

- Handled scheduling, documentation, and logistics for drivers

- Assisted with load planning and occasionally supported drivers on the road

- Managed day-to-day support and backend operations

Assistant (Customer Support)

Get Your Money Taxes -- January 2021 to January 2023

- Assisted customers by resolving account-related issues, conflicts, and service concerns

- Communicated with clients via phone, email, and in-person to ensure satisfaction

- Documented recurring issues and helped streamline the support process

- Maintained professionalism in a fast-paced environment

Education

Acellus Academy – High School Diploma (Graduated Nov 2024)

- Homeschooled full-time

- Volunteered in school events and classroom setup

Volunteer Work

- Assisted teachers with organizing classroom materials

- Helped set up and break down events, decorations, and activities

- Supported peers and teachers with day-to-day needs

-catering activities and events

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