Patient Access Call Center
Resume:
Stanley McClay
Chicago, IL 60605
****.******@*****.***
SUMMARY
Applicant possesses adequate work experience as a Medical Office/Clinical support team member; applicant has also utilized EPIC systems software for patient registration and scheduling; applicant utilizes professional phone etiquette, problem-solving and multi-tasking skills;
*Authorized to work in the US for any Employer
Work Experience
Concierge/Ambassador
BSA @ Tribune Tower Residences – Chicago, IL
August 2023 to November 2024
*Manages the Front Desk of a condominium association; providing needed
assistance for residents within a condominium residence.
*Maintains adequate customer service while reporting any changes or
concerns to building management and onsite security.
*Documenting and recording any events that take place within the rules of
the building’s policies and procedures.
*Delivered in-coming packages to mailroom, and food deliveries to residents within the building.
*Also provided front-desk security in regards to in-coming visitors, relayed any potential serious concerns to the Security officers onsite.
Patient Access Specialist
Northwestern Memorial Hospital - Chicago, IL
January 2022 to February 2023
*Utilized EPIC systems while scheduling patients for relevant MRIs, Cardiology, Radiology, Ultrasounds, and mammograms.
*Also evaluated demographic information consistently, processed credit card info for health insurance verification, scheduled patients accordingly to the hospital's other branch locations when needed.
*Successfully transferred and connected patients to other areas of medical needs throughout the hospital.
*Received 60-70 calls per day, response time per call, 70% processed most patients’ calls.
*Managed follow-up calls to patients whenever necessary to research patients’ concerns.
Clinical Hospital Scheduler
Northshore Swedish Covenant Hospital – Chicago, IL
September 2020 to January 2022
*Retained EPIC systems throughout while registering, and scheduling incoming patients for COVID vaccines and COVID test treatments.
*Consistently registered and scheduled patients for Neurology, Cardiology, and Ophthalmology appointments in addition.
*Updated and edited documentation; maintained definite accuracy of patients’ medical records.
*Scheduled in-coming patients through face-to-face contact for necessary treatments or vaccines.
*Also assisted team members in the call-centers for in-patient appointment scheduling.
Medical Office Assistant
Chicago Area Physical Medicine - Chicago, IL
November 2016 to August 2019
*Assisted the chiropractor while treating new and existing patients using machine therapy.
*Created and logged billing records; filed and maintained medical records.
*Scheduled appointments for future visits; contacted attorneys and insurance adjusters regarding the patients’ personal injury cases.
*Handled patients in treatment room by applying machine pads to the painful or injured areas of their bodies.
*Managed follow-up calls to patients for appointment reminders.
Receptionist/Mailroom Rep
The Millennium Group – Chicago, IL
October 2006 to May 2015
*Managed to maintain front desk responsibilities for an established insurance company; answered switchboard calls from policyholders(customers), transferred customers to their appropriate departments.
*Scheduled conference room meetings for staff members, recorded and delivered incoming phone messages for staff, issued ID cards for visitors.
*Delivered incoming mail and packages to staff, shipped packages and outgoing mail at the end of day.
Education
Associate in Applied Science degree, Business Management, Robert Morris College – Chicago, IL
September 1989
Skills
•EPIC Systems
•Medical Office Experience
•Medical Terminology
•Medical Records
•Medical Scheduling
•Medical Billing
•Phone Etiquette
•EMR Systems
•Microsoft Outlook
•Insurance Verification
•Medical Coding
•Office Administration
•Hospital Experience
•Clerical Experience
•Medical Receptionist
•Office Management
•HIPAA
•Microsoft Office
•Data Entry
•Communication skills
•Customer service
•Computer literacy
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