Logistics Specialist Customer Service
Resume:
KAREN P. HAIRSTON
**********@*****.***
Karen P. Hairston
**********@*****.***
SUMMARY
Highly organized and detail-oriented Logistics Specialist experienced in coordinating the movement of goods, supplies, and equipment. Proven track record of ensuring timely and cost-effective delivery, managing inventory, and resolving logistical issues. Skilled in analyzing data and implementing process improvements to optimize supply chain efficiency. Dedicated and customer-focused Customer Service Representative providing exceptional support to clients via phone, email, and in-person. Proven ability to resolve customer complaints, answer product questions, and provide timely solutions to issues. Skilled in active listening, empathy, and conflict resolution, with a strong commitment to ensuring customer satisfaction. Experienced in preparing complex tax returns, including those with multiple income sources, investments, and deductions. Knowledgeable about tax laws and regulations, including the Tax Cuts and Jobs Act (TCJA) and other relevant legislation. Compassionate and experienced Care Giver providing personalized care and support to seniors, individuals with disabilities, and those with chronic illnesses. Proven ability to assist with daily living activities, manage medications, and promote socialization and independence. Skilled in creating a safe and comfortable living environment, with a strong focus on dignity, respect, and empathy. EMPLOYMENT
Novapath/Advance Personnel contract Dec 2024-March 2025
● Tracking customer/truck deliveries
● Generating daily in transit reports
● Handling gate protocol requests
● Managing point of delivery requests
● Communicating with late trucks
Logistics Specialist II
Uber Freight
Greensboro, NC
September 2019 – May 2024
● Maximized the use of the Transportation Management System (TMS) to streamline the entire order lifecycle, from creation to delivery.
● Consistently met/exceed customer expectations for on-time pickups and deliveries.
● Fostered strong relationships with carriers through effective communication, collaboration, and issue resolution.
● Ensure efficient and cost-effective freight coverage by utilizing the TMS routing guide and spot shipments, including rate negotiation.
● Leveraged the TMS to optimize order routing and consolidation while balancing cost and transit time considerations across all transportation modes.
● Identified and resolved shipment data errors in a timely manner to prevent delays or disruptions.
● Proactively analyzed transportation operations to identify potential service failures and implement preventive measures.
● Developed, recommended, and implemented cost-saving initiatives and service improvement that align with the company's transportation strategy.
● Maintained professional and timely communication with stakeholders, including customers, vendors, and carriers.
● Analyzed performance data to identify trends and areas for improvement among shippers, receivers, and carriers, and provided actionable recommendations.
● Resolved carrier invoice discrepancies and ensure accurate financial records within the TMS.
● Provided training and support to new users, including customers and vendors, to ensure seamless onboarding and effective use of the TMS, while demonstrating a deep understanding of their business practices and workflow. Customer Service Representative
Alorica
Greensboro, NC
March 2017 – September 2019
● Provided prompt, professional, and personalized assistance to customers experiencing issues or concerns with our products and/or services, ensuring timely resolution and satisfaction.
● Accurately documented all customer interactions, including call details, issues, and resolutions, to maintain comprehensive records for auditing, reporting, and quality improvement purposes.
● Ensured customer information is accurate, up-to-date, and easily accessible by maintaining and updating customer records as needed.
● Identified opportunities to upsell and cross-sell existing customers on new or enhanced services, tailoring recommendations to their specific needs and preferences to drive growth and increase customer loyalty.
● Proactively seek feedback and insights from customers to improve our products and services and escalate any concerns or issues to the relevant teams for prompt resolution.
● Fostered long-term relationships with customers by providing exceptional support, building trust, and demonstrating a deep understanding of their needs and expectations.
● Stayed up to date with product and service offerings, features, and benefits to provide expert guidance and support to customers.
● Collaborated with internal teams, such as sales and product development, to ensure a seamless customer experience and drive business growth. Tax Preparer
(Self Employed)
Seasonal 2011 - 2019
● Prepared individual and business tax returns with accuracy and efficiency, ensuring compliance with tax laws and regulations.
● Analyzed financial data to identify tax savings opportunities and optimize client refunds.
● Utilized tax preparation software to streamline the preparation process and reduce errors.
● Provided exceptional customer service, addressing client questions and concerns in a timely and professional manner.
● Staying up to date with changes in tax laws and regulations, applying knowledge to provide clients with informed and effective tax planning strategies.
● Managed and maintained accurate and detailed records of client tax information, ensuring confidentiality and security.
● Identified and resolved tax-related issues, negotiating with the IRS and state tax authorities as needed.
● Developed and implemented tax planning strategies to minimize tax liabilities and maximize client savings.
● Communicated complex tax concepts to clients in a clear and concise manner, ensuring they understand their tax obligations and opportunities.
● Maintained a high level of accuracy and attention to detail, with a strong focus on quality and customer satisfaction.
Caregiver (In home)
Axton, VA
2008 – 2011
● Provide exceptional care and support to seniors, promoting their physical, emotional, and social well-being in the comfort of their own homes.
● Assist with daily living activities, such as bathing, dressing, grooming, and toileting, with dignity and respect.
● Prepare and serve nutritious meals, considering dietary restrictions and preferences.
● Manage medications, monitor health conditions, and provide timely interventions to prevent complications.
● Encourage and facilitate socialization, hobbies, and interests to combat loneliness and isolation.
● Maintain a safe and clean-living environment, performing light housekeeping and laundry duties as needed.
● Accompany clients to appointments, errands, and outings, providing transportation and companionship.
● Develop and implement personalized care plans, working closely with family members, healthcare professionals, and other stakeholders.
● Offer emotional support, empathy, and understanding, being a trusted and reassuring presence in the client's life.
● Respect and honor the client's autonomy, values, and cultural background, promoting independence and self-determination.
● Communicate effectively with family members, healthcare providers, and other caregivers to ensure seamless care coordination.
● Stay up to date with changing care needs, adapting care plans and approaches as necessary to ensure optimal outcomes.
● Demonstrate a commitment to excellence, compassion, and kindness in all aspects of caregiving.
Key Areas of Expertise
● Technical systems: AS400, Oracle, P2K, QuickBooks, TMS systems, and carrier scheduling tools, MS Office.
● Accounting and bookkeeping: accounts payable, accounts receivable, and bookkeeping principles and software.
● Business operations: business services, accounts payable, and accounts receivable processes.
● Customer service: customer-facing role, customer satisfaction, and retention.
● Industry-specific knowledge: transportation and logistics industry, carrier scheduling, and TMS systems.
Specialized Skills
● High-end preferred retention specialist.
● Experienced receiving clerk, with knowledge of inventory management and receiving processes.
EDUCATION
Laurel Park High School, High School Diploma, June 1993 REFERENCES
Available upon request.
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