Pharmacy Technician Help Desk
Resume:
Michelle Waskom
CHPT, Certified IV and Chemo Technician
Redding, Ca 96003
*******@*****.***
Skills
Over 10 years’ experience as a pharmacy technician in both retail and hospital settings. PTCB and
IV certified technician.
Experience
Novemer 2023-June 2025
Partnership Health Plan of California-Pharmacy Technician Data Entry1
● Processed TAR’s ( prior authorizations)
● answered prescribers phone calls
● processed provider appeals
● helped with Peer to Peer requests
● Performed and completed multiple patient outreach surveys along with other projects tasked by leadership.
● Helped process RX department requests at the rx help desk, request from whether something is formulary to assisting the grievance department with creating TAR Packets for upcoming appeals/hearings.
upMarch 2020- December 2023
Shasta Regional Medical Center- Pharmacy Technician
● Graveyard IV technician working alongside the Pharmacist and Physicians, making sure all patients get their medications in a fast, efficient and timely manner.
● Multitasking, answering phones.
● Compounding IV medications
● Stocking Omnicell pyxis machines throughout the hospital July 2017- January 2020
Owens Healthcare- Assistant Manager
● Filled and processed prescriptions, answered phone calls, and helped customers with insurance problems.
● Managed 6 technicians to provide an effective work environment.
● Maintained the pharmacies inventory.
● Ordered medications for the store and managed store inventory.
● Experience with 340B and AS 400 ordering
● Experience with the Pharmacy back end billing, ordering and collections to keep pharmacy profitable and running
May 2010-July 2017
Walgreens- Senior Pharmacy Technician
● Customer service, answering phones, filling prescriptions, handling third party rejections, Medi-Cal tars, workmans comp.
● Managed pharmacies inventory and 340B program
2
Education
August 2000-December 2002
Shasta College-AA in General Education
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