Customer Service It Solutions

Leferne Preptit

**** ********* *** *****: 423-***-****

Bristol, TN 37620 E-mail: *********@*****.***

Relative Skills:

• Proficient in Microsoft Office, Word, Excel, Power Point, Outlook,

• Familiar with MS-DOS, Windows 98, Windows ME, Windows 2000

• Windows XP, Windows 7, Windows 8, Windows 10, Microsoft Server 2003

• Microsoft Active Directory 2003, Network Administration

• Computer Networking

• Linux, hardware, software, Telnet, FTP, TCP/IP, DNS, SMTP, and HTTP

• Retail Private Label, New Account

• Oil PLO, Master Card and Saw grass Credit card System

• Toyota Brand Engagement and Toyota Mirai trainee

• RedCap and Swoop trainee

• Over fifteen years of customer service experience

• Extensive experience taking inbound calls as well as making outbound calls

• Tri-Lingual: English, French, and Haitian Creole Education:

Graduate at Northeast State Community College with an Associate of Applied Science Computer and Information Sciences

Major: Computer Science; information Sciences with Concentration in Personal Computer Specialist

Minor: Computer Networking System and Business

Work Experience:

Agero Work from Home office 06/2020-Current

Toyota Mirai Total Care Specialist

• Provided customers with product and service information

• Identified, researched, and resolved customer issues using the computer system

• Followed-up on customer inquiries not immediately resolved

• Completed call logs and reports

• Researched billing issues

Citi Group 02/07-5/14

Customer Service Representative

• Researched more complex issues regarding payments and payment plans

• Assisted customers in navigating the company’s website and troubleshooting any technical issues

• Initiated investigation of payment errors and discrepancies, working closely with other departmental teams to ensure corrections were processed accurately and timely.

• Promptly and methodically responded to customer inquiries to identify and resolve issues.

• Performed a variety of simultaneous tasks, handled escalations, time critical issues, maintained time sensitive records, and created reports.

•

• REFERENCES

• Connie Creamer: Phone number is 423-***-****

• The Woods: Phone number is 423-***-****

• Dr. Allen Gorrell Phone number is 423-***-****

Contact this candidate