Customer Service Home
Resume:
Janis Rainone Resume
***********@*****.***
Authorized to work in the US for any employer
Work Experience:
Work @Home Customer Service Senior Team Leader
MDS for Law School Admissions Council, Holmdel NJ September 2021-Present
Help students prepare for the LSAT exam and Law School by guiding them through the process via Phone, Chat and Email.
Work @ Home Customer Service Specialist
Nordstrom - Seattle, WA October 2014 to December 2020
Responsibilities
Customer Service. Taking orders, process returns and exchanges. Contact store locations for customers. Check availability of products. Handle any and all issues that may arise via phone, chat and email.
Bookkeeper
Monmouth County - Freehold, NJ February 2012 to October 2014
Customer Service
Macys, Home Department - Freehold, NJ August 2011 to February 2012
Education
Bachelor's in Business Management, Kean University - Union, NJ 1980 to 1984
Continued Education Certificate, Brookdale Community College - Lincroft, NJ 2010 to 2010
Skills
• Medical Terminology • Bookkeeping
• Anatomy Knowledge
Additional Information
Technical Skills
MS Word, Excel, Outlook, Internet Explorer, Type 40 wpm, Keystroke KPH: 8000-10000, Quicken, QuickBooks
Accomplishments
I believe I have helped customers to resolve issues promptly and efficiently, with compassion and empathy.
Skills Used
I have proficiency in Chat, Phone and Email, as well as the internet and in multi-tasking
Contact this candidate