Front Desk Agent

Bonita Mills

***** ****** ******

Cary, NC *****

984-***-****

************@*****.***

Education

General Education

Wake Technical Community College

Experience

Caregiver

Private Clients August 2022- Current

• Medication administration

• Nourishment and Meal Preparation

• Light housekeeping

• Personal Care

• Help with physical therapy exercises

Front Desk Agent

Hilton Raleigh NC May 2023– December 2023

• Completed the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.

• Made appropriate selection of rooms based on guests’ needs, code electronic keys, confirmed the room number and rates with a written confirmation.

• Promoted and administered Hilton marketing programs such as Hilton Honors for arriving guests, ensured guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.

• Assisted guests with check-out payments or charges, accepting and recording vouchers, credits, traveler's checks and other forms of payment, converted foreign currency at current posted rates.

• Greeted customers with a friendly and sincere welcome with a positive and clear speaking voice, listened and understood requests, responded with appropriate actions and provided accurate information such on outlet hours, special VIP programs, events, etc.

• Promptly answered the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests’ needs.

Front Desk Agent

Red Roof, Cary NC October 2022– April 2023

• Same task/duties as the Hilton

Skills

• Excellent Customer Service

• Great Communicator

• Microsoft Word Excel Spreadsheet

• Multitasking

• Organization

• Data entry

• Answering phones

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