Customer Service Web Developer

Reedy Anthony

*(Not looking to relocate at this time)

East Orange, NJ

1-973-***-**** (Home Office )

Email: ********@*****.***

Profesional Summary

Dedicated Customer Service professional with 45 years of experience in A technical and sales environment . Solid team player with a positive demeanor and proven skills in establishing rapport with clients and team members . Committed to maintaining professional relationships to increase profitability and drive business results. Objective: seeking an interesting part time position with a growing Tech, healthcare or general office facility that can use my past work skills and training to fill a role that will best utilize my working knowledge, education and work/management experience as a Telecommunications Specialist, PC repair technician, software integration tester, WordPress designer or HTML5 engineer in coding HTML5, CSS and JavaScript languages as a web developer. I have completed AWS Architecture training, Network/Systems training in multiple Wireless platforms.

Work Skills

Complaint resolution Technical support Software Integration Tester Retention policy Sales knowledge Network Solutions Analyst Multi-line phone talent Communication Electronic Test Associate Problem-solving Sales Associate RoHS standards

WORK HISTORY

ESSEX COUNTY BOARD OF ELECTIONS (District Board Member): May 14, 2024 to Present

Elections officer: preform overall management of the tasks, activities, and Poll Workers duties in the polling place.

Opens up polling place and determines voting arrangement. Verifies seal number on the ballot transfer bag.

Prepares ImageCast Evolution (ICE) unit in order to receive ballots. Serves as a liaison to the elections office.

Returns all specified materials to the elections office. Gallery worker, Open Source Gallery Inc. NYC (volunteer) February 2023 to Present

Welcoming and orienting visitors in the space and exhibitions, answering visitor questions, leading tours, enhancing the visitor experience by

encouraging conversation and engagement with art and ideas, monitoring the galleries feedback.Collecting Health brings together artworks related to Social Pharmacy, and launches a new Brooklyn iteration. For this version, Wood collaborated with the local Park Slope community

through a workshop which explored participants’ various home remedies, all of which are included in her installation at Open Source. Visitors

are invited to activate the installation by taking remedies and contributing their own written recipes in exchange. The exhibition also includes

concurrent research including Remedy Altar I: How to Sleep in Cape Town, Sweden, and New Jersey; Taxonomies of Care, Against Medical

Advice, a single-channel video of participant interviews, Social Pharmacy: Portraits, a series of photographic prints, and Social Pharmacy: New Jersey, a fold-out carrying case of remedies collected in collaboration with Elijah’s Promise and coLAB Arts in New Brunswick, NJ. Customer Support Specialist (Remote CSS) - Herman Miller - Zeeland, MI June 2021 to July 2023

Work as A secure team member to secure the company's intellectual property. Respond to customer queries in a timely and accurate way, via email and chat. Identify customer needs and help customers use specific features, analyze and report product malfunctions (for example, by testing different scenarios or impersonating users. Update our internal databases with information about technical issues and useful discussions with customers.

The CSS monitors customer complaints on social media and reach out to provide assistance. The CSS informs customers about new features and functionalities. The CSS follow up with customers to ensure their technical issues are resolved. The CSS gathers customer feedback and shares with our Product, Sales and Marketing teams. The CSS will be given access to the company's customer database and customer orders. The CSS will be given confidential access to the company's employee database. The CSS will have exclusive access to information about our company in order to fulfill your duties and assist our customers with timely support.

The CSS home office for online access to information about our company must be secure. The CSS will have access to confidential information about our company, which is the company's intellectual property.

Seton Hall College (Follett Bookstore and Gift Shop) South Orange, NJ Dec 2020 - May 2021

Bookstore Clerk/ Account Specialist (internal auditor)

(Temp) Responsible for performing a variety of duties relating to cash sales, credit card purchases, reordering, invoicing, audits, stocking,

Inventory and pricing of merchandise in the Bookstore; handles refunds for returned items and purchases, used textbook rentals and sales according to POS guidelines; does related logistical work as required.

VIDEO TEST AND REPAIR LAB SPECIALIST

Electronic Test Engineering Specialist / Product Engineering Support/Customer Support Specialist: Perform needed upgrades, repairs, regression testing and provide support to help desk tech/engineering call center. Support of Digital/Analog Hardware, software and firmware test and repair. Provide real time test database update status to customers of global Konami gaming systems. Create documented descriptions of detailed HW/SW test procedures and appropriate actions taken reducing time to resolve failures and improve training initiatives. Service and repair of electronic and PC based controllers/drivers/CPU in the global Konami gaming, entertainment, food service, gambling and coin vending industries. Provide field technicians and remote customers with helpdesk phone support of unresolved test and trouble ticket issues (level 3 help desk support). Submit/Maintain repair histories, material routing, Warranty support, parts and inventory information using company routing/process management tools (Excel, AS400, Windows, barcode tracking, device programming etc.).

Customer Support Specialist North American test engineering and repairs for all KONAMI arcade gaming systems coast to coast.

Konami Product Engineering Support (repair/help desk/KONAMI Repair Specialist and Point person to Japan).

AT&T PRODUCT REALIZATION CENTER, MT. OLIVE, NJ

October 1994 - June 1995 (1 years 5 months)

CDMA - Wireless Test Technician / CDMA RF Cabinet Test Technician (TA) CDMA - RF Test Technician (TA)

1.Worked in multiple final assembly and test areas performing RF cabinet wiring and test procedures

(Hired permanent Through L. J. Gonzer

Contract Staffing).

2. Automated RF systems simulation testing and analysis of wireless and digital network products, electronic and mechanical troubleshooting

3. Manual and automated CDMA TX/RX digital radio and (2G/3G) RF Filter system testing 4. Barcode labeling and tracking in R&D production facility. 5. Oversee quality performance during & after transition from design to volume production. 6. Quality control and reliability testing in a CDMA mini-cell base station R&D production facility. 7. Facilitate/training team members in Root Cause Failure Analysis techniques, assist in production maintenance reliability programs and unit

upgrades.

CDMA - Wireless Process Technician (PT)

1. Technical member of a self-managed CDMA product R&D manufacturing team performing SMT Line Setup and prep operations

2. Troubleshooting, RF digital system testing, inventory, Lockout/Tagout Process, maintenance, documentation and quality control in advanced

CDMA circuit pack and base station manufacturing operations. 3. Worked with design engineers to verify prototype performance against engineering specifications and make required changes at schematic &

PC board levels.

4. Verifications using oscilloscope, logic analyzer, debuggers, etc. 5. Solder and repair surface-mount semiconductors and passive components onto PCB's. 6. Extensive knowledge of Pick & Place SMT processes and related automated SMT equipment, reflow oven and semiautomatic/inline printers

(Panasonic, Fuji, Electrovert, EKRA).

7. Technical support for the proper installation & maintenance of production equipment, validation of new software applications, troubleshoot

performance deficiencies, analyze failures, and give engineering guidelines for maintenance, turnaround and operations activities.

KDI/ TRIANGLE ELECTRONICS INC., Whippany, NJ

January 1992 - October 1994 (2 years 9 months)

RF Assembler / Test Technician (Team Leader - managed A diverse RF assembly team 2nd shift) 1. Responsible for Assemble and test duties of various Hybrid RF microwave product assemblies and subassemblies, laser chip etching

(calibration), wave soldering, reflow oven, semi automatic/inline printers and related equipment. 2. Performed QA testing and repair of microwave components and circuit boards to MIL-2000 standards as RF Assembler, tester and quality

assurance inspector.

3. Performed environmental cycle testing procedures. 4. Assisted in component selection, QC and interfaced with vendors. 5. Hands-on experience in the following areas: Die and Wire Bonding, Epoxy Component and board attachment processes, soldering and both

hermetic and non-hermetic packaging of electronic devices. Experience in hybrid, MICs, discrete semiconductors and MMICs as well as

development and implementation of assembly procedures in an ISO environment. 6. PC Board Assembly and Con-formal Coating at 25-250 μm (micrometers). Laser trimming of thin and thick coating RF components.

7. Also worked as second shift team leader/supervisor for 2nd shift. Assistant Manager second shit duties included closing and setting alarms,

accepting incoming inventory.

ERI/ ENGINEERING CONSULTANTS, Fairfield, NJ

January 1990 - August 1992 (2 years )

RF Test Technician (Temp)

1. Assigned and completed contract positions in test/troubleshoot of RF power amps/RF components/RF hybrid assemblies

2. Solder, repair, troubleshoot and test PC boards to component level. 3. Quality assurance inspection, wave soldering, electroplating, electronic board testing, environmental shock testing, material handling, quality

control inspection, RF chip tuning, electromechanical testing, electronic test and assembly. SOUNDESIGN CORP., Edison, NJ

January 1989 - May 1990 (1 year 4 months)

Electronic Service & Repair Tech:

1. Test and repair of customer products including analog, digital, electromechanical and audio circuitry

(consumer electronics).

2. Parts expedition and documentation of related procedures to meet company standards. 3. Worked as a bench repair technician of returned electronic products. 4. Use of related test equipment to troubleshoot root causes of failure in units. ACTION TEMPORARIES, Union, NJ

February 1987 - January 1990 (3 years )

Electronic Test Technician (Temp):

1. Contracted as an Electronic Test Technician Printed Circuit Board, Laser Trimming Of Silicon Tuning Fork Gyroscope, QA inspector.

2. Contracted as an electronic assembler, HVAC technician, electrical wiring technician, installed radon dispersal equipment for residential

properties (Beta-mechu-comp).

2. Worked as contracted in house general office helper, office courier and filing clerk (Action Temporaries).

3. Contracted as an Essex county asset inventory and bar-coding auditor (NJ-State). AUTOVEND PACKAGING SYSTEMS, Fairfield, NJ

January 1986 February 1987 (1 years 2 months)

Senior Electronic Test Technician APS Shrink Wrap Systems - Senior Electronic Test Technician, Printed Circuit Board Repair, Field Service

Engineer:

1. Worked from engineer’s CAD/CAM blueprints to create first working prototype models of seal packaging machines.

2. Troubleshoot system malfunctions. Troubleshoot system malfunctions and make modifications to PCB board design.

3. Supplied engineering feedback on design verifications. 4. Provided technical field support for final production models. 5. Repair electronic control units returned from the field. 6. Evaluated retooling requirements for new sealing products. 7. Design and test of internal electronic, pneumatic and mechanical controls (completed 2 US patents while in service).

SINGER KEARFOTT, Little Falls, NJ

January 1981 January 1986 (5 years )

Electronic/Electric-mechanical Calibrator Calibrator: Worked for Kearfott Corporation, a global avionics, motion control and navigation supplier for over 100 years, a leader in the design and

manufacture of precision motion control products and inertial control components. trained in support of inertial guidance and navigation

systems that control military and commercial aircraft, military land vehicles, missiles, marine vehicles, satellites, and space instruments.

Unit #5 Calibrator (0463) 05W

1. Worked in a clean room environment.

2. Performed laser calibrations working from documented operation sheets, procedures, formulas, drawings, prints and charts in pre production

of prototype, experimental and state-of-the-art inertia guidance products. Unit #7 Calibrator (0300) 07W

1. Worked in a clean room environment.

2. Performed electromechanical calibrations, working from schematics and blueprints in testing and balancing operations in production

procedures involving optical state-of-the-art military products. EDUCATION (timeline overlaps indicate dual class sessions): Essex County College 2018 Graduated May 12 (Final Exam - 78.0%) ACADEMIC CERTIFICATE PROGRAM:

Creating Mobile Apps with HTML5: HTML5 and how it's different from previous versions of HTML. CSS3, the layout and styling language of the mobile Web. Scripting with JavaScript and several JavaScript frameworks and techniques such as jQuery,

jQuery Mobile, and AJAX. How to use Web services such as Google Maps in your app. How to determine an app's user location by accessing the

built-in geolocation capabilities of the user's smartphone. How to use Web Application Programming Interfaces (Web APIs) to combine different

Web services to create mobile mashups. Komodo Editor, How to optimize your app for performance to make sure that it runs as fast as possible

for your users. How to convert your HTML5 apps into native apps that you can submit to app stores such as Apple's App Store and Google Play.

Udemy College 2018 Graduated Feb 14 (Final Exam - 100%) AWS Certified Solutions Architect: A broad overview of the AWS platform Architecture and then deep dive into the individual elements of the

AWS platform. AWS best practices, Course will explore Route53, EC2, S3, CloudFront, Autoscaling, Machine Learning, Load Balancing, RDS,

RedShift, DynamoDB, EMR, VPC etc.

Essex County College 2018 Graduated Jan 22 (Final Exam - 78.2%) ACADEMIC CERTIFICATE PROGRAM IN Cloud Computing: History of the Cloud, understanding of IaaS, SaaS, and PaaS. Learn about the different kinds of clouds (public, private, and hybrid). Inside look at the engine rooms of the cloud: data centers. Examine the concept of big data the

overwhelmingly huge amounts of data that make analysis so challenging—and how the cloud infrastructure enables data to zip across the globe at lightning speed. Examine how Facebook and Twitter contribute to the cloud, and how apps go from idea to app store. Understanding of how

mobile devices and major mobile ecosystems like Apple, Android, and Windows continue to shape the cloud, and how start-ups can use

social media to shake things up like never before. Essex County College 2017 Graduated Sept 23 (Final Exam - 97.2%) ACADEMIC CERTIFICATE PROGRAM IN NETWORKING: How Networks Operate - Peer-to-Peer versus Client/Server - Network Types and Topologies -

Segmentation and Routing - Protocols - TCP/IP -Name resolution and Services (DNS) - Wide Area Networks (WANs) - Remote Access - Making Internet Connections. Essex County College 2009 Graduated Nov 3 (Final Exam - 100%) ACADEMIC CERTIFICATE PROGRAM IN COMPUTER AND NETWORK SUPPORT: Describe and analyze the hardware, software, component of a network and their interrelations - Explain networking protocols and the hierarchical relationships of hardware and software - Compare protocol models and select appropriate protocols for a particular design - Explain concepts and theories of networking and apply them to various situations, classifying, networks analyzing performance and implementing new technologies - Use appropriate resources to stay abreast of the latest industry tools and techniques analyzing the impact on existing and applying to future situations - Managing multiple operating systems, systems

software, network services and security. Evaluate and compare systems software and emerging technologies.

SCS BUSINESS and TECHNICAL INSTITUTE, New York, NY Computer Technician, Electronic Theory and Digital Applications: Graduated 1992 Studied troubleshooting computers and local area networks (LAN/WAN) to isolate faults, replace parts and restore system operations using a variety of electronic test equipment and automated testing tools in detail-oriented problem solving issues. Trained in circuit fault analysis techniques and testing of advanced digital logic gates, electronic circuit boards, computer-controlled robotics and solid state controlling devices.

Study of basic electronic fundamentals including power supplies, amplifiers, oscillators, various solid state components, IC's and printed circuit board designs. RETS ELECTRONICS INSTITUTE (Eastwick college -Degree), Nutley, NJ Electronic Engineering /Digital Technology, Graduated 1981 Associates Degree

Course covered both fundamental and advanced study of electronic theory, embedded microcontroller circuits, analog and digital circuit layouts, hands-on training using oscilloscopes, millimeters, power supplies, soldering irons, signal generators, logic probes and other computer diagnostics equipment. Studied reading schematics, wiring diagrams and making board level circuit repairs. Assembled personal computers,

installed software, and set up of local area networks, troubleshooting electronic components and circuits to component level, integrated circuit designs, micro processing logic, PCB Designs, calibration procedures, troubleshooting and repair of a variety of electronics products including computers, networks, office machines, electronic sensor instrumentation, industrial machinery controls, consumer electronics and communications products. Program has been evaluated by the American Council on Education's (ACE)

College Credit Recommendation Service which determined that the courses are equivalent to or similar to those taught at the college level, awarding up to 41 recommended college credits for transfer upon completion of the course.

* Reedy Anthony (Not looking to relocate), My home number: 973-***-**** till 5:00pm..

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