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Customer Service Quality Assurance

Location:
Des Moines, IA
Posted:
July 21, 2025

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Resume:

STEVE SCHOSSOW

**** ** **, ***. #*, Des Moines, IA 50311 515-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Experienced customer service and sales professional with 10+ years in call centers and hospitality services. Certified mechanic in brakes and alignments with 15+ years. Industry exposure and involvement in Farming operations and equipment management. CORE COMPETENCIES / CERTIFICATIONS

ASE Certified Mechanic

Forklift Driver Certification

Overhead Crane Operator

Licensed Chemical Spray (Farming)

Suspension and Steering

Brake Systems

Preventative Maintenance

Suspension and Steering

Communication and Relationship

Management

Ability to work in fast-paced

environments

Problem Solving

Safety Compliance

Diagnostics and Troubleshooting

Quality Assurance

Skidloader Operator

Endloader Operator

Back-hoe Operator

Excavator Operator

Combine Operator / Planter

Farm equipment maintenance /

upkeep

PROFESSIONAL EXPERIENCE

MOM’S MEALS August 2023 – May 2025

Customer Service Representative =

Dedicated customer service representative dedicated to providing quality care for ultimate customer satisfaction.

Receive orders for prepared meals from Mom’s Meals customers.

Database entry and updates to ensure accurate records for company.

Received incoming calls and responded to queries regarding services and products.

Address customer concerns in a timely and efficient manner. Worked to understand needs of each customer.

Received 98% – 100% quality assurance rating every month. Provided “above-and-beyond” customer relationships. MCI MASS MARKETS

Customer Service Team Lead / Representative July 2018 – July 2023

Team lead for 30+ employees. Manage time, quality assurance reviews, provide guidance and back-up facilitation. Handle call escalations derived from team members.

GE Appliance dedicated representative. Maintained customer relationship by handling all maintenance and repairs for client.

Conducted Contact Tracing for COVID-19 to identify health risks and concerns.

Political and voting registration calls and polling. TPI COMPOSITES

Overhead Crane Operator June 2015 – June 2018

Certified Crane Operator moving windmill blades in/around warehouse to shipping.

Participate in operational, safety and environmental training as assigned.

Direct impact on safety, quality, productivity and delivery of product. THOMAS CARDELLO

Outbound Sales Representative June 2014 – May 2015

Made outbound calls based on pre-generated leads to sell cable tv services.

Provided detailed description of product and services.

Exceeded quota for sales and calls each day.

STEVE SCHOSSOW

1425 30 St, Apt. #3, Des Moines, IA 50311 515-***-**** ***************@*****.*** SWANSON FARMS

Farmhand / Field Operator

Licensed chemical / anhydrous applicator for 10,000+ acres of farmland.

Prepared fields for crops using tractor and a disks for planting.

Ran planter for seed planting for crops and cultivated land to prevent weeds.

Combined land using 24-row picker.

Farm equipment maintenance / upkeep

WESTERN AUTO

ASE Certified Technician

ASE Certified Technician in brakes, alignments and suspension.

Troubleshoot issues and determine resolution by completing repairs.

Provided advice and performed preventative maintenance.

Build/maintain customer relationships to ensure repeat customers.



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