STEVE SCHOSSOW
**** ** **, ***. #*, Des Moines, IA 50311 515-***-**** ***************@*****.***
PROFESSIONAL SUMMARY
Experienced customer service and sales professional with 10+ years in call centers and hospitality services. Certified mechanic in brakes and alignments with 15+ years. Industry exposure and involvement in Farming operations and equipment management. CORE COMPETENCIES / CERTIFICATIONS
ASE Certified Mechanic
Forklift Driver Certification
Overhead Crane Operator
Licensed Chemical Spray (Farming)
Suspension and Steering
Brake Systems
Preventative Maintenance
Suspension and Steering
Communication and Relationship
Management
Ability to work in fast-paced
environments
Problem Solving
Safety Compliance
Diagnostics and Troubleshooting
Quality Assurance
Skidloader Operator
Endloader Operator
Back-hoe Operator
Excavator Operator
Combine Operator / Planter
Farm equipment maintenance /
upkeep
PROFESSIONAL EXPERIENCE
MOM’S MEALS August 2023 – May 2025
Customer Service Representative =
Dedicated customer service representative dedicated to providing quality care for ultimate customer satisfaction.
Receive orders for prepared meals from Mom’s Meals customers.
Database entry and updates to ensure accurate records for company.
Received incoming calls and responded to queries regarding services and products.
Address customer concerns in a timely and efficient manner. Worked to understand needs of each customer.
Received 98% – 100% quality assurance rating every month. Provided “above-and-beyond” customer relationships. MCI MASS MARKETS
Customer Service Team Lead / Representative July 2018 – July 2023
Team lead for 30+ employees. Manage time, quality assurance reviews, provide guidance and back-up facilitation. Handle call escalations derived from team members.
GE Appliance dedicated representative. Maintained customer relationship by handling all maintenance and repairs for client.
Conducted Contact Tracing for COVID-19 to identify health risks and concerns.
Political and voting registration calls and polling. TPI COMPOSITES
Overhead Crane Operator June 2015 – June 2018
Certified Crane Operator moving windmill blades in/around warehouse to shipping.
Participate in operational, safety and environmental training as assigned.
Direct impact on safety, quality, productivity and delivery of product. THOMAS CARDELLO
Outbound Sales Representative June 2014 – May 2015
Made outbound calls based on pre-generated leads to sell cable tv services.
Provided detailed description of product and services.
Exceeded quota for sales and calls each day.
STEVE SCHOSSOW
1425 30 St, Apt. #3, Des Moines, IA 50311 515-***-**** ***************@*****.*** SWANSON FARMS
Farmhand / Field Operator
Licensed chemical / anhydrous applicator for 10,000+ acres of farmland.
Prepared fields for crops using tractor and a disks for planting.
Ran planter for seed planting for crops and cultivated land to prevent weeds.
Combined land using 24-row picker.
Farm equipment maintenance / upkeep
WESTERN AUTO
ASE Certified Technician
ASE Certified Technician in brakes, alignments and suspension.
Troubleshoot issues and determine resolution by completing repairs.
Provided advice and performed preventative maintenance.
Build/maintain customer relationships to ensure repeat customers.