Service Representative Customer

WORK EXPERIENCE

Randstad Us Fort Lauderdale Fl Costumer Service Representative

NOVEMBER 2018 - FEBRUARY 2020

-Successfully handled over 3,000 costumer inquiries per month, maintaining an average response time of less than two minutes.

-Identified and addressed costumer needs proactively, exceeding expectations in resolving complex issues

-Received multiple costumer compliments for outstand services, consistently exceeding company standards by 20%.

Automated Health Systems Gainesville, FL Call Center Representative FEBRUARY 2022 - MARCH 2025

-Assisting individuals and families gain access to health care services

-Reviewing and determining eligibility and enrollment on assigned workload.

-Providing quality customer service and support.

-Maintain confidentiality of personal health information. SKILLS

-Strong work ethic.

-Proficient in with a strong background in resolving costumers inquiries, ensuring confidentiality, and delivering exceptional service in high-pressure settings.

-Recognized for accuracy, professionalism, and empathy. EDUCATION

Palm Beach State College

February 2018 - February 2020

Associate's Degree

- Storing, locating, and retrieving specific

documents, data, and information.Analyzing

problems using logic and analysis tools.Writing

code in several computer languages.Testing,

monitoring, debugging, documenting, and

maintaining computer programs+

LinkedIn Learning. Completed.

June 2018 -

Conflict Resolution and Communication skills

SKILLS

Language: English, French

Computer: Exceptional verbal and written

communication skills.

Costumer-focused with positive attitude .

Strong problem-solving abilities and conflict

resolution.

Computer: MS Word, Excel, Powerpoint

COSTUMER SERVICE REPRESENTATIVE

Karl Leonardo Jayseus

+1-561-***-**** ***********@*****.*** West Palm Beach, FL Enthusiastic and costumer-oriented individual with a strong work ethic and over 3 years of Customer Service Representative experience. Known for maintaining professionalism under pressure, demonstrating empathy, committed to providing exceptional service and enhancing the costumer experience through effective communication and problem solving skills. Seeking to contribute these strengths to a fast-paced customer support team.

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