Customer Service Operations Manager

KATIE L. CACALA

**** * ***** ****** **** **** Cell: 720-***-****

Thornton, CO 80233

Email: ***************@*****.***

OBJECTIVE

To obtain a challenging position utilizing my experience and customer service skills. EXPERIENCE

Home Run Heating November 2017-May 2019

Longmont, CO

Lead Dispatcher

Responsible for answering incoming calls from prospective clients

Responsible for cash deposits and daily invoices

Scheduling Appointments for service technicians

M & M Mechanical January 2017-Nov 2017

Longmont, CO

Lead Dispatcher

Responsible for answering incoming calls from prospective clients

Responsible for cash deposits and daily invoices

Scheduling Appointments for technicians

Arranging Technicians daily schedules

Created invoices through Quick Books

Red Hawk Fire and Security June 2011-July 2016

Denver, CO

Technician

Responsible for adding cash to bank ATMS daily

Balancing bank ATMS to match network totals

Removal of customer deposits daily

Repaired machines for any errors

Customer Service- working with Bank employees

Guaranty Bank and Trust February 2007-June 2011

Longmont, CO 80501

Teller

Process teller transactions/Customer Service

Help process new accounts/back up other departments as needed

Perform back up duties for the Operations Manager

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