Associate Director It Support
Resume:
Fairburn, USA *****
****.*****@*****.***
EDUCATION AND
TRAINING
IT Support Certification
Information Technology
November 2024
Bachelor of Science
Cyber Security
Western Governors University, Salt
Lake City, UT
SUMMARY
Highly skilled Associate Director at AT&T, with a proven track record in visionary leadership and strategic planning. Expert in coaching high-performing sales teams, consistently exceeding targets through tailored training initiatives. Recognized for enhancing operational efficiency and empowering staff development, driving significant improvements across the organization.
SKILLS
EXPERIENCE
ASSOCIATE DIRECTOR
AT&T Atlanta, GA March 2011 - July 2025
LATORIA OWENS
• Visionary leadership
• Goal setting
• Strategic planning
• Coaching and mentoring
• Sales strategy development
• KPI analysis
• Empowers high-performing sales
teams
• Staff development
• Decision making
• Operational efficiency
• Oversaw day-to-day operations of the organization including personnel management, program development and implementation.
• Developed and nurtured emerging leaders within the organization by implementing customized training and coaching strategies tailored to individual experts, driving them to exceed monthly targets.
• Exceed monthly sales targets consistently by providing one-on-one coaching, motivating team members, and identifying growth opportunities for each expert.
• Facilitated cross-coaching initiatives within the center and across the enterprise to enhance overall team performance.
• Successfully trained new hires to become effective experts, developing training modules and skill sets that have been implemented organization wide.
• Created a leadership initiative focused on hosting panels with guest speakers, creating mentoring opportunities, conducting leadership workshops, and supporting community volunteer initiatives.
• Recognized as one of the highest-ranking Associate Director in the organization.
• Implemented process improvements to streamline operations and reduce costs.
• Participated actively in decision making processes at a high level within the organization.
LO
TEAM LEADER, SALES OPERATIONS
State Farm Atlanta, GA April 2016 - June 2018
AWARDS
5x summit winner, Winner of the 2024 We Care Awards, 2021 MDP Graduate
• Managed high-volume inbound calls in a fast-paced environment, providing exceptional customer service.
• Assisted customers with technical, billing, and general inquiries, ensuring timely and accurate resolutions.
• Successfully upsold homeowners, auto, renters, life, and business umbrella policies. Consistently exceeding monthly sales targets.
• Trained new hires on becoming successful sales consultants.
• Contributed to center-wide vision projects aimed at enhancing sales performance and operational efficiency.
• Provided daily direction and guidance to team members in Sales Operations.
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