Customer Service Administrative Support

EMMA MCINTIRE

Salem MA, ***** 413-***-**** ***********@**********.***

PROFESSIONAL SUMMARY

Versatile and highly motivated professional with over three years’ experience in childcare, customer service, event planning, and administrative support. Proven ability to coordinate events, manage communications, and deliver excellent customer experiences. Recognized for strong problem-solving skills, professionalism, and adaptability in face-paced environments.

SKILLS

Hospitality and Professionalism Proficiency in Google Docs, Slides, Sheets Visitor and Customer Relations Excellent Communication & Problem Solving Technological Proficiency Proficiency in Microsoft Office Suite Event Planning & Organizational Skills Strong Team Collaboration & Leadership PROFESSIONAL EXPERIENCE

Digital Geography Lab Technician:

January 2025 – May 2025

• Worked in assisting students, staff, and classes in technological issues, troubleshooting, and resolving.

• Supported faculty and staff by maintaining lab equipment and scheduling use of the lab. Research Assistant Intern:

January 2025 – May 2025

• Collaborated with professors and outside organizations in the city of Chelsea, MA to work towards completion of a project.

• Utilized Excel to input, analyze, and draw conclusions from data spanning over 4 years. Nanny

March 2025 – Present & October 2021 - August 2022

• Provided part-time and full-time childcare, ensuring a nurturing and structured environment.

• Assisted with household tasks, meal preparation, and activity coordination.

• Built strong connections with families, fostering trust and reliability. Marblehead YMCA – Coach

October 2023 – March 2025

• Designed and led training programs for the Phoenix United gymnastics team, levels 1 and 2.

• Coached athletes in preparation for competitions, providing mentorship and skill development.

• Communicated with parents to keep them informed on athlete progress, and events. Camp Winaukee – Nanny/Admin/Programming

May 2024 – August 2024 & June 2023 – August 2023

• Supervised and cared for children ages 0-12, managing meals, nap times, and activities.

• Planned and executed staff training events to ensure a cohesive, team that was prepared for the summer.

• Organized and facilitated field trips, coordinating all the details and logistics.

• Managed parent communications, scheduling, and camper records to improve administrative efficiency. Salem State University - Student Ambassador

September 2022 – October 2023

• Assisted student clubs and organizations in coordinating events, managing budgets, and booking venues.

• Streamlined office communications, handling incoming and outgoing communications.

• Provided support and guidance to students, fostering an inclusive campus environment. Hair Salon - Receptionist

October 2020 - June 2022

• Managed daily financial transactions and bookkeeping.

• Scheduled client appointments, balancing availability and customer needs.

• Handled all customer communication, including inquiries and complaints. EDUCATION

Salem State University - Salem MA

Bachelor of Science: Geography, Expected in December 2025

• Minor: Recreation Management

• Concentration: Sustainable Tourism

• Certificate: Sustainable Tourism

• Achievements: Dean’s List - Fall Semester 2022, Spring Semester 2023, Fall Semester 2023, Spring Semester 2024, Spring Semester 2025

Amherst Regional High School - Amherst MA

High school diploma, June 2022

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