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Customer Service Security Guard

Location:
Hawthorne, CA
Posted:
July 21, 2025

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Resume:

Cynthia J. Maldonado

Inglewood, CA *****

***********************@*****.***

+1-310-***-****

Professional Summary

Detail-oriented professional with diverse experience in security, retail, warehouse operations, and customer service. Adept at managing inventory, ensuring safety compliance, and delivering exceptional service. Bilingual in English and Spanish with strong organizational and communication skills. Authorized to work in the US for any employer

Work Experience

Fulfillment Associate

DashMart-Torrance, CA

Present

• Pick, pack, and prepare orders for delivery, ensuring accuracy and timeliness.

• Manage inventory, conduct audits, and monitor expiration dates to reduce spoilage.

• Maintain warehouse organization and cleanliness, optimizing workflow efficiency.

• Assist drivers and customers, resolving issues to ensure smooth operations. Unarmed Security Guard

Securitas-Los Angeles, CA

May 2023 to October 2023

• Conducted foot and vehicle patrols to deter theft, vandalism, and unauthorized access.

• Monitored CCTV systems, logged incidents, and produced daily reports.

• Enforced access control, verified credentials, and managed visitor logs.

• Improved safety by addressing hazards and following emergency protocols. Unarmed Property Security Guard

Allied Universal Protection Services-Torrance, CA

April 2022 to January 2023

• Patrolled premises, reported suspicious activity, and assisted first responders.

• Trained new guards on protocols, enhancing team preparedness.

• Drafted incident reports and maintained logs for accountability.

• Reduced risks by securing entry points and coordinating with law enforcement. Retail Sales Associate

Macy's-Manhattan Beach, CA

June 2021 to April 2022

• Assisted customers in the women’s department, driving sales through personalized recommendations.

• Processed transactions, handled returns, and promoted loyalty programs.

• Maintained store cleanliness and organized displays to improve shopping experience. Shipping and Receiving Clerk

GOAT Logistics Inc.-Culver City, CA

December 2020 to February 2021

• Processed 100+ daily shipments, inspected goods, and resolved discrepancies.

• Prepared packages for delivery, reducing errors through meticulous labeling.

• Collaborated with shippers to address damages and shortages Education

High school diploma

Innovation High School (Learning 4 Life)-Gardena, CA January 2016 to September 2019

Skills

• CCTV

• Stocking

• Retail Sales

• Front Desk

• Customer service (3 years)

• Cash handling (1 year)

• 10 key typing (5 years)

• Microsoft Office

• Security

• Proficent in Software

• Shipping & Receiving

• Order Fulfillment

• Organizational skills

• Active listening

• Patrolling Techniques

• Fast Learner

Languages

• Spanish - Fluent

• English - Fluent

Certifications and Licenses

BSIS Guard Card

January 2022 to March 2026

First Aid Certification

November 2023 to November 2025

AED Certification

November 2023 to November 2025

CPR Certification

November 2023 to November 2025

Power to Arrest Certificate

January 2022 to March 2024



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