Project Manager Scrum Master

Karen Stackhouse

Project/Program Manager Scrum Master Agile Coach

***********@*****.*** 801-***-****

Draper, UT LinkedIn

Professional Summary

I hit the ground running and deliver results! Seasoned Program and Project Manager with 15+ years of experience delivering software, infrastructure, and SaaS solutions across finance, biotech, government, and enterprise sectors. Certified Scrum Master with a strong track record of leading cross-functional, remote teams in Agile and hybrid environments. Known for rescuing projects midstream, managing risk, forming high-performing teams, and aligning stakeholders to drive delivery excellence. Proven leader in forming two PMOs and serving as PMO Practice Manager at Software Technology Group.

Core Competencies

● End to End Program & Project Management (Agile & Waterfall)

● Certified Scrum Master Agile Coaching SAFe

● Technical Project Management Dev Ops SRE NOC

● CI/CD Release Planning Change Management

● Disaster Recovery Risk Management SOX Compliance

● Software Implementation Digital Transformation

● Cross-functional Team Leadership Stakeholder Engagement

● Business Process Analysis Business Process Engineering

● Budget & Resource Planning Roadmap Definition

● Tools/Environments: Jira, Confluence, ServiceNow, SailPoint, Salesforce, Smartsheet, Wrike, NICE/CXone, Azure, AWS, Oracle

● Development Languages: Java, C++, C#, Python, Pega, Ruby on Rails, Angular Professional Experience

Independent Consultant – Project Manager Consultant Remote Various Clients

May 2024 – Present

Led project management and Agile consulting engagements across various industries

(marketing, start up, public sector). Supported Agile transformations, trained teams, optimized Jira workflows, and improved delivery through backlog management and sprint facilitation. Advised on disaster recovery planning, portfolio governance, and PMO best practices, resulting in stronger execution, risk management, and stakeholder alignment. University of Utah — Project Manager Consultant (Contract Role) Dec 2024 – Feb 2025

Prepared Disaster Recovery/Business Continuity Roadmap, facilitated gap analysis to determine current state vs. desired stated. Organized team, created Disaster Recovery plan and Business Continuity Plan desktop exercises and failover plan with tasks and schedule. Assisted team in updating plans and making necessary business alignments. America First Credit Union — Program/Project Manager (Contract Role) Nov 2023 – Mar 2024

Led the multi-state Positive Pay implementation and IBM mainframe updates. Built service teams, managed disaster recovery testing across 3 data centers, and delivered release plans with UAT and technical test cycles.

Sayva (Adaptive Biotech) — Sr. Project Manager / Implementation Manager (Contract Role) Aug 2022 – Aug 2023

Managed full lifecycle ServiceNow & SailPoint implementation including custom workflows, Product Catalog and CMDB.. Created Agile workstreams, roadmaps, CMDB strategy, and Jira integration. Delivered testing, release, and rollback plans in a compliant (SOX) environment. NICE/CXone — Sr. Project Manager / Implementation Manager Jun 2021 – Jun 2022

Directed global SaaS deployments for enterprise clients. Rescued high-risk implementations, achieving a 4.8 CSAT. Led training, integration, cutover, and stakeholder alignment. Hoverstate — Sr. Project Manager

Mar 2021 – Jun 2021

Managed website and digital product delivery. Established UAT practices and supported pro bono product delivery.

Software Technology Group / Traeger Grills — Sr. Project Manager Oct 2020 – Nov 2020

Diagnosed integration issues, led roadmap adjustments, and coordinated Salesforce B2B platform updates.

SoFi — Sr. Program/Project Manager

Jun 2018 – Jul 2020

Directed PMO buildout and led initiatives in IVR modernization and vendor management. Worked with DevOps and SRE teams to optimize CI/CD pipelines, improve platform uptime, and enhance operational support across customer service systems. Led compliance-focused testing and disaster recovery efforts.

(Platform: AWS, Tech Stack: Java, JavaScript,Git, React, Node.js, Kubernetes, Opgenie, Terraform, DataDog)

Software Technology Group — Sr. Project Manager/PMO Practice Manager Dec 2012 – May 2018

Led 20+ enterprise and public sector projects, including Agile transformations and coaching, Jira implementation and enterprise migrations. Supported CI/CD pipeline implementation and collaborated with DevOps and SRE teams to improve deployment processes and system reliability.

(Environment depending on the client: Platforms: AWS, Azure, Physical Servers, Tech Stack depending on client: Oracle, SQL Server, PostgresSQL, MySQL, Java, C++, .Net, Python, Djanjo, JavaScript,Git, Jenkins, Ruby, React, Node.js, Selenium, LoadRunner, Kubernetes, Opgenie, Terraform, Splunk.)

Remedy Informatics — Sr. Project Manager

Apr 2012 – Oct 2012

Managed SaaS client implementations from onboarding through release. Oversaw UAT, change control, backlog, and communications.

Beyond Inc. (Overstock) — Sr. Program/Project Manager Jun 2009 – Apr 2012

Managed and delivered Agile projects across legal, finance, and marketing. Partnered with SRE and DevOps teams to improve CI/CD efficiency, enhance system monitoring, and support high-availability deployments in a fast-paced e-commerce environment. Managed major initiatives with third-party integrations and SOX compliance.

(Platform: AWS, Tech Stack: Oracle, Java, JavaScript,Git, Selenium, React, Node.js, LoadRunner, Opgenie, Terraform, Splunk)

Additional Early Roles:

Gold Systems — Sr. Project Manager (2008–2009)

RxAmerica — Project Manager/Sr. Business Analyst (2007–2008) State of Utah (DABC) — Project Manager/Systems Analyst (1997–2007) Education & Certifications

University of Utah — Business Management

● Certified Scrum Master (2009)

● Project Management Certification (2010)

● Training in Web Design, DR Planning, OOD/OA/UML, Requirements Gathering

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