Customer Service Representative

Claudyne Tatham

* ***** ****, ******** ****, Kingston 13, Jamaica

Cell: 876-***-****

Email: ***************@*****.***

Objective

Dedicated and adaptable professional seeking a customer service position where I can leverage my strong organizational skills, proven leadership abilities, and commitment to delivering exceptional customer experiences.

Core Competencies

• Effective Time Management

• Strong Leadership Qualities

• Excellent Communication Skills

• Versatility and Adaptability

• Lean-Agile Leadership

• Conflict Resolution

• Empathy and Approachability

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

• Typing Speed: 60 WPM

• Inventory and Data Analysis

Professional Experience

Customer Service Representative

Ibex Global

Kingston, Jamaica

January 2023 – June 2023

• Managed inbound and outbound customer calls, addressing inquiries and resolving issues efficiently.

• Maintained a high level of customer satisfaction through effective communication and problem-solving.

• Collaborated with team members to meet and exceed performance targets. Customer Service Representative

Hinduja Global Solutions

Kingston, Jamaica

July 2022 – November 2022

• Handled customer interactions across various channels, ensuring prompt and accurate responses.

• Utilized CRM systems to track and manage customer information and service history.

• Participated in training sessions to stay updated on product knowledge and service protocols.

Customer Service Representative

Ibex Global

Kingston, Jamaica

August 2021 – April 2022

• Provided exceptional customer service, leading to increased customer loyalty and retention.

• Assisted in training new hires, sharing best practices and company procedures.

• Received recognition for consistently meeting and surpassing key performance indicators.

Education

Merl Grove High School

Kingston, Jamaica

2017 – 2020

Constant Spring Primary & Junior High School

Kingston, Jamaica

2014 – 2017

Caribbean Examination Council (CXC) Passes:

• English Language

• Mathematics

• Food, Nutrition and Health

• Electronic Document Preparation and Management

• Principles of Accounts

• Physical Education

• Office Administration

Volunteer Experience

• Assisted at Oberlin High School, contributing 5 hours to community service initiatives.

• Active member of the Silverstone Youth Group, participating in various outreach programs.

Co-curricular Activities

• Netball Team Member

• JPS Club Participant at Merl Grove High School

References

Claude Hamilton

Councillor, Portmore Pines

Phone: 876-***-****

SGT. Andrea Murray

Public Relations Officer, Kingston 13

Phone: 876-***-****

Contact this candidate