Surgery Scheduler Service Representative
Resume:
Beautia Curbeam
Rock Hill, SC *****
*****************@*****.***
Professional Summary
As a medical surgery scheduler I have became more involved with my patients. I am a great listener and communicator. With my extensive skills in the healthcare industry for over 10 years. My ability to utilize my professional computer and medical skills. I am a fast learner and dedicated teammate. Looking to grow and expand my career.
Work Experience
Surgery Scheduler
Carolina Urology Partners-Rock Hill, SC
March 2024 to Present
Scheduling appointments for patients who are having outpatient procedures in a hospital facility. Coordinating with surgeons, nurses, and healthcare professionals to schedule surgeries. Communicate with patients, providing detailed instructions. Organization is key to success in scheduling.excellent Patient Service Representative
Doctors Care/UCI Medical Affiliates, Inc.-Rock Hill, SC June 2023 to Present
The Patient Services Representative (PSR) is responsible for answering incoming calls, scheduling patient appointments, verifying insurance benefits, as well as working at the front desk checking patients in and out, collecting co-payments and outstanding balances.In addition to these duties, the PSR will also: Answer all incoming calls and process accordingly. Responsible for having an understanding and working knowledge of the policy and procedures regarding collection of insurance data. Opening facility in the morning and closing in the evenings. Travels to sister locations to help assist. Receive inbound contacts
(multi-line calls, Transition of Care, emails, faxes, etc.) from patients, providers, and healthcare teams requesting services performed within Doctors Care. Scheduling pickups for labs. Plasma Processor
Grifols-Rock Hill, SC
March 2022 to May 2023
Collects and processes donor samples for processing and testing. Records weight of product and samples. Labels samples and freezes units for final packing within required timeframe. Packs units for final shipment; packs samples and prepares shipping box to send samples to the testing lab. Customer Contact Representative
Comporium-Rock Hill, SC
October 2021 to February 2022
Screen all broadband internet troubles and any other technical support requests, as needed. Communicate with customers to resolve connection and email issues or request additional customer assistance, as needed. Identify opportunities to provide leads to Customer Service to upgrade existing customer's level of service(s). Provide world class customer service and first call resolution. Benefit Verification Specialist
Lash Group-Fort Mill, SC
November 2020 to March 2021
Contact medical insurance company to verify and determine the patients benefit coverage. Utilize Sales Force with patients information to be faxed or emailed. Administrative Assistant/Receptionist
The Saluda Center-Rock Hill, SC
December 2019 to May 2020
Greeting clients went the walk in.
Verifying insurance information, collecting copayment and deductibles. Assistant office staff with billing. Data Analyst
Baseload-Rock Hill, SC
January 2015 to March 2019
Strong analytical and productions skills. Monitoring and meeting extensive deadlines. Formatting and processing daily
Registration Clerk
Health Management Systems-Chester, SC
August 2011 to January 2015
Responsibilities
Greeting, verifying eligibility, registering patients. Abstracting charts for medical records. Checking patients out, and keying some diagnosis charges. Referrals from time to time and scheduling appointments. Transition from different offices also a multitasker. Accomplishments
Learning how important each person plays an important role in every department, and how we all bring each job together to provide the patient with best medical treatment and service. Faxing, typing, coding, cpt codes,answering phones, contacting insurance compaines, emr, copying, collecting information, scheduling appointments, and general office duties Patient Access Representative
Conifer Health Solutions (Piedmont Medical Center-Rock Hill, SC April 2011 to August 2011
Registering patients, scanning insurance cards, verifying eligibility benefits, collecting money, discharging patients, and admitting
Accomplishments
I learned how to keep up in a fast paste environment. Provide excellent costumer satisfaction. Skills Used
Insurance billing courses
Education
Associate's degree in Health Care Reimbursement
Virginia College-Birmingham-Birmingham, AL
May 2008 to September 2011
Skills
• Hospital Experience
• ICD-10
• EMR systems
• Medical Office Experience
• Cash handling
• Data Entry
• Computer skills
• Inpatient
• Medical coding
• Medical Records
• Patient Care
• ICD coding
• Medical Coding
• Medical Billing
• Customer service
• Insurance Verification
• Microsoft Office
• Medical records
• EHR systems
• Medical Terminology
• Medical Scheduling
• Transcription
• HIPAA
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