Customer Service Team Members

JUL **, **** • AMERICAN • **** OASIS RD, REDDING, US, 96003 •

***************@*****.*** • +1-530-***-**** • C0232098 CHARLES GRESHAM

Assembly and Customer Service Professional

PROFESSIONAL SUMMARY

Assembly and Customer Service Professional with over 20 years of experience in enhancing customer satisfaction and streamlining operational processes. Demonstrates expertise in manufacturing, assembly, and customer service, with a proven track record of implementing strategies that improve guest satisfaction and operational efficiency. Passionate about leveraging extensive skills in hand tools and power tools to deliver high-quality service and foster a welcoming environment. EMPLOYMENT HISTORY

ASSEMBLY/CUSTOMER SERVICE Feb 2021 - Jun 2023

Best Price Furniture & Mattress Redding, CA

GENERAL LABORER Mar 2011 - Dec 2016

Express Employment Professionals Redding, CA

• Performed a variety of physical labor tasks, including lifting heavy objects, operating machinery, and using hand tools

• Maintained cleanliness and organization of work area to ensure a safe and efficient working environment

• Assisted with the setup and breakdown of equipment for construction projects or events

• Operated power tools such as drills, saws, and grinders in accordance with safety guidelines

• Collaborated with team members to complete projects within specified deadlines

• Followed instructions from supervisors or project managers to complete assigned tasks accurately and efficiently

• Loaded and unloaded materials onto trucks or other vehicles for transportation to job sites

• Assisted skilled tradespeople such as carpenters, electricians, or plumbers with their tasks as needed

• Operated heavy machinery such as forklifts or bulldozers under supervision after proper training and certification

• Performed basic maintenance on tools and equipment to ensure they are in good working condition at all times

• Adhered to all safety protocols and regulations while performing job duties

• Communicated effectively with team members regarding task progress or any issues that may arise

• Maintained accurate records of work performed including hours worked, materials used, etc

• Assisted in the assembly of prefabricated structures or components according to specifications

• Collaborated with team members to troubleshoot and resolve any technical problems that may arise

• Maintained a positive attitude and strong work ethic while working in various weather conditions BARTENDING/ BEVERAGE MANAGEMENT Feb 1999 - Oct 2002 Eddie Rockets/The Rockery/The Lounge/ Hole n the Wall Chicago, IL

• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment

• Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers

• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations

• Created signature cocktail menu that increased sales by XX% within the first month of implementation Greeted customers, enhancing satisfaction through attentive service and personalized interactions. Managed waiting list, reducing wait times and improving seating efficiency. Resolved customer issues promptly, achieving higher guest satisfaction. Organized lobby area, ensuring a welcoming first impression. Implemented service strategies, leading to improved guest satisfaction ratings. Streamlined assembly processes, enhancing productivity and ensuring timely delivery of high-quality furniture to customers.

• Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs EDUCATION

ENVIRONMENTAL RELATIONS CERTIFICATION Jun 1985 - Jun 1986 Columbia College Columbia, California

Graduate with high honors

GED 1978 - 1981

Sonora High School Sonora, CA

I was one year short of graduation because of mishaps in a young life. But turned that around 2 yrs. later in 1984. COURSES

MIXOLOGY AND BEVERAGE MANAGEMENT Feb 1999 - Jun 1999 Bartending & Beverage Management School

MIXOLOGY JUGGLING 1990 - Nov 1992

Spirits of Mixology of Chicago

SKILLS

Customer Service/ Customer Service Representative (Experienced), Assembly, Forklift Operation, Security (Expert), Heavy Lifting (Expert), Organization (Skillful), Computer Operation, Administrative, Mechanical, Power Tools, Hand Tools, Lean Manufacturing, Warehouse Operations (Experienced), Manufacturing, Bartending, Team Leadership (Experienced). HOBBIES

I love Fish and that became my latest Hobby.

Fish Keeping.

CUSTOM SECTION

A WINNING SMILE AND ATTITUDE.

Steve Martin. Lol

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