Customer Service Representative
Resume:
Nicole Borgelt
************@*****.***
Location: Omaha, NE
Professional Summary
Detail-oriented and organized compliance and administrative professional with over 6 years of experience across healthcare and insurance industries. Proven ability to manage multiple responsibilities efficiently, maintain accurate records, and deliver outstanding customer service. Skilled in credentialing, patient support, insurance documentation, and office coordination. Strong communicator and team collaborator with a proactive approach to resolving issues. Work Experience
Medical Solutions – Omaha, NE
Compliance Specialist
March 2021 – Present
• Review, verify, and maintain clinician credentials including licensure, certifications, and medical records (e.g., immunizations, physicals, TB, titers).
• Serve as a primary point of contact for clinicians regarding onboarding requirements.
• Monitor and coordinate renewal of expiring credentials to avoid assignment delays or interruptions.
• Collaborate with recruitment and sales teams to ensure compliance with facility/vendor requirements are compliant and current.
• Perform routine audits and quality assurance checks on travel clinicians credential files to verify accuracy, completeness, and compliance with Joint Commission requirements.
• Respond promptly to compliance inquiries and resolve related issues.
• Manage multiple clinician files while prioritizing urgent tasks under tight deadlines. The Biberk Insurance Agency – Omaha, NE
Customer Service Representative
June 2020 – March 2021
• Delivered high-quality customer service via phone and in-person interactions.
• Processed payments and issued certificates of insurance.
• Assisted clients with policy questions and resolved service concerns efficiently. Danny Schiltz Allstate Agency – La Vista, NE
Customer Service Representative
October 2019 – May 2020
• Greeted clients, answered incoming calls, and assisted with payments.
• Made outbound calls for quotes and followed up with prospective customers.
• Resolved client concerns and provided detailed product information. La Vista Chiropractic and Wellness Center – La Vista, NE Chiropractic Assistant
April 2018 – August 2019
• Greeted and scheduled patients; assisted with therapeutic equipment.
• Verified insurance benefits and processed payments.
• Maintained cleanliness and organization of front office and treatment areas. Heritage Chiropractic – Omaha, NE
Chiropractic Assistant
August 2017 – April 2018
• Managed front desk tasks, patient scheduling, and insurance verification.
• Assisted patients during appointments and ensured accurate data entry. Children’s Hospital and Medical Center (Orthopedic Clinic) – Omaha, NE Clinical Support Assistant
April 2016 – August 2017
• Managed inbound/outbound calls and scheduled appointments.
• Obtained internal and external medical records.
• Handled patient checkout procedures post-consultation. Education
Joseph's College of Beauty – Lincoln, NE
Certificate in Cosmetology
September 2010 – July 2012
Norris High School – Firth, NE
High School Diploma
Graduated May 2003
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