Administrative Assistant Customer Service

Candice Chelsea Hand

**** ****** **. *******, ** 31553 912-***-**** **************@*****.***

Education

**** - **** ******* ** ******* Georgia Brunswick, GA

■ Graduated with a Bachelor of Science in Interdisciplinary Studies

GPA 2.93

Complex problem solving skills

Proficient in conducting research and writing reports

Documentation review

Made Dean’s List in Fall 2013

Presented at the 2017 SOURCE Conference

Experience

February 2024 - Present Chenega Infinity Glynco, GA Administrative Assistant

■ Checking in students and guests using Velocity system, maintaining access the FLETC facility.

■ Initiate and review e-apps using NBIS,

■ Run badge applicates through GCIC

■ Using Outlook, Teams, and Sharepoint daily

■ Organizing and managing several team inboxes.

October 2022 – February 2024 Sea Island Resort Sea Island, GA Mailroom Coordinator

■ Sort mail and packages as they come in

■ Scan to notify the different departments for pick up and accountability

■ proficient use of Fedex shipping manager software ■ careful packaging of Lost and Found items.

■ Speaking with Guest in a polite and professional manner

■ proficient with a pallet jack

■ delivering inter office mail and packages all over St. Simons Island in a company vehicle

February 2022-August 2022 LAC Federal - Copyright Division Hyattsville, MD Inventory Specialist

■ Complete inventory of USCO deposit copies

■ affix barcodes

■ manually key on information which may have been damaged

■ produce quantitative data reports for each inventoried USCO box March 2021-January 2022 Barnes & Noble College Brunswick, GA Assistant Store Manager

■ TA2 textbook systems

■ Sharepoint collaborative company wide

■ Microsoft Suite

■ customer service

■ Text-Net intercompany inventory exchange

■ Management of a staff of 4-15 people

Organizing and quality of inventory

managing inventory and sales through POS and Accelerator

OMS and Mirakl inventory systems

Purchase orders

sale floor tidiness

Hiring, training, and supervising of part time staff

■ Retail inventory

■ correspondence between faculty and staff as well as publishers May 2020- March 2021 Folkston ICE Processing Center Folkston, GA Librarian Assistant

■ Operating and managing a library o

Organizing of inventory o

Auditing of data o Maintaining

ICE policy changes

o Keep up with current library certifications and contracts o Hiring, training, and supervising of aides o Operating of the Lexis Nexis system

■ Working in tandem with the Classification department

■ Updating and Researching Legal data

August 2018- May 2020 D. Ray James Correctional Facility Folkston, GA Library Technician

■ Operating and managing a library

■ Creation of a concise card cataloging system for the Leisure Library o Organizing of inventory o Auditing of data

o Keep up with current library certifications and contracts o Hiring, training, and supervising of aides o Operating of the Lexis Nexis system

■ Working in tandem with the Education department

■ Responsible for the housing sensitive electronic documentation for the Judicial system

■ Assisting clients with the Interloan Library program

■ GED Tutoring

■ Maintain federal standards provided by the American Corrections Association February 2016 - December 2017 College of Coastal Georgia Brunswick, GA eLearning Student Assistant

■ Providing customer service and technical support to students, staff, and faculty o Providing one-one-one assistance with D2L by phone and email o Assisting the Director of eLearning with troubleshooting and special projects o Using Excel, Word, PowerPoint, and Windows 10 to support the department of eLearning o Data entry

o Training new student workers

August 2012 - May 2013 Waynesville Primary School Waynesville, GA Librarian Assistant

■ Using Media Center Software o

Accelerated Reader o

Lexile Framework o

Renaissance Place o

Math Facts in a Flash

o Waynesville Media Center Network System

o Microsoft Office o Windows 7

■ Assisting in controlling and repairing inventories

■ Transitioning inventory into a computerized catalog o Creation of accurate metadata

o Proper labeling and catalog of inventory for the system transition ■ Assisting teachers and students in library activities Certifications

■ American Red Cross Certified CPR/AED and Basic First Aid certified o Registry # 1882676 o Adult, Child, and Infant o expires: 5/21/2022

■ Notary Public o Brantley County,

Georgia o Expires:

06/15/2021

Activities

■ Project Lindsey 2008 - present

■ American Studies Club 2015 - 2017

Contact this candidate